Splash Pools & Spa Maintenance & Repair

It’s been up and down for us with Splash, but much more up now than down.
When I first bought our home last year, the prior owner had been dealing with Tim @ Splash for years. Unfortunately, this transition came at a time when Tim lost his brother, who had owned and run the business for many years. I’m extremely close to my family, especially my brother; I can tell you from experience, losing a loved one to whom you are that close is enough to blow a hole in your life and it’s an experience for which I don’t really believe anybody can really prepare. Nevertheless, Tim and Lilly (in the office) were courteous and apologetic when we terminated our service with them and hired somebody else.
Fast forward a year. We had, by then, hired Chris, owner of Everclear Pools, and he serviced our spa until May of 2015 and did a fantastic job. However, we learned that he had finally been offered a job with the city for which he’d been on a waiting list for several years. While naturally we were happy for Chris and his family, we were seriously dismayed when the pool service to whom he passed his accounts started massively overcharging us and then became unnecessarily snarky in e-​mail correspondence when those inflated charges were questioned. Ah, buh-​BYE!
Not sure where to turn, I called up Tim and had a heart-​to-​heart. I told him that I was sympathetic to what he’d just come through on a personal level and let him know that I’d love to give him a chance to service our address again. Let me say that I have NOT been disappointed and I’m truly happy that I made that decision. His employee, Steve, shows up every week like clockwork. We’ve had no problems at all with either service or billing. Tim is always responsive when I have a concern or a question and has worked with us consistently on every aspect of our spa service ever since we welcomed him back into the fold.
Thank you to Tim and Steve for rock-​solid, reliable service, no-​surprises billing and generally keeping true to whatever one could want in a pool service company.

This company is extremely disorganized.
We inherited this service when we bought our home, and they serviced our pool for about a year.
After we remodeled our pool, we cancelled our service and they stopped coming.
However, we kept receiving bills for services that we were not receiving. We called several times to try to straighten this out — got no response.
Finally, several months later, I received a message from Tim that the owner of the business — his brother– was ill and passed away. Very tragic, and I understand how things could get messy. He told me he would take care of the misunderstanding and the erroneous bills.
However, over a year and a half later, I got a call from a Collection Agency for the bills for SERVICES WE DID NOT RECEIVE. I again called Splash Pools to resolve this issue yet again, and have gotten no response from them.
Now I have to get my attorney involved for a paperwork error on their part that could easily be resolved if they would pick up the phone or return phone calls.
STAY AWAY. Terribly run business.