Star Mazda

I recently bought a 2016 Mazda 3 5 Door from Star Mazda. I worked with both Brian and Israel during the transaction. Both were friendly, knowledgable and attentive. Israel closed the transaction and was personable, and made sure I understood all of the features on my new car. If you’re looking for a Mazda I would highly recommend them both!

PLEASE AVOID THE SERVICE HERE!!!
I have never have the urgency to write any bad review but this will be it.
I would give this place a negative star if I could.
First of all, this place is a total rid off. They can easily asking you for 50% to 80% more of the money that any other regular auto repair shops would ask for. They tried to charge me $ 600 for a service that was unnecessary and shouldn’t need to be fixed.
On the phone, my service guy (Peter?) told me the AC filter is full of dust and my AC is in an extreme dusty condition which required difficult works to get it cleaned and fixed. I couldn’t believe how badly I’ve used my car when given the fact that I don’t drive a lot (only to school which is 2 miles a day everyday). The service here might be nice, in terms of they are polite and talking nicely. However, knowing that they have the tendency of lying and trying to get your money in a immoral way– this place is truly the shadiest.
I get it– you try to make money because it’s a business. But at the very least, you shouldn’t lie or enlarge the problems just to get you pay a overly charged fee and fix things that are still in good condition.
I went to another auto repair place that’s within two miles drive from this shady place, they charged me $ 0 for inspection and kindly help me remove leaves that cause the annoying sounds from my AC. They clean the air filter and showed me there’s NOTHING dusty on it. I don’t understand why Peter or the works at Star Mazda would lie to me by saying it’s very dirty and full of dust.
Anyways, I’d absolutely NOT come back to this place in forever. And also attempting to seek out to a legit fraud institution just to report this place.

They are not ignoring you… they are running your credit!
My husband just walked out of this dealership. We drove from the Valley specifically to look at a Miata convertible. The salesman, (Israel) took my husbands drivers license and said he would bring the car around for him to test drive. After 10 minutes of my husband standing in the lot in over 90 degree sweltering heat, he went inside to find out what was taking so long. Israel was not bringing the car, he had my husbands license on his desk and was running our credit!
First, he didn’t say anything about running his credit. If Israel had been honest and said that, we could have told him that a) we have already been pre-​approved for a loan through our credit union, and b) we actually wanted to pay cash for the car. There is absolutely no viable reason to run a credit report before someone even test drives a car.
We don’t appreciate being left out in the lot in one of the hottest weeks in LA just to have someone run our credit before we even decide if we want to buy the car! My husband picked up his license, left, and headed straight for the Honda dealership.
BTW — when I called the dealership to complain about this dishonest practice, I had to call back 3 times because the phone just rang and rang. When a women finally did pick up, she answered the phone with hello… not the dealership name. I thought I had reached a residence by mistake because what business answers the phone with hello? Thoroughly unprofessional!

I pulled up about 9:20 a.m. and was browsing through the cars for my manual trans. and then the salesperson Edita Iankova came to me. Edita is polite and friendly, it was a smooth process she didn’t bullshit me or made me feel small because I didn’t know the details, she explained it all. I sat there for nearly 5 hours while Edita and David were back and forth with me making sure I was taken care of. I didn’t even realize it was 3:00 until my alarm went off because I was having so much fun and learning about different mazdas on the lot.
They have Starbucks and also generously offered me a bagel because i was starving. We redid numbers finding all different prices for the cars and comparing cars i didnt even realize was what i was looking for and never once did she Flinch or or seemed like her time would be better spent elsewhere.
I went in a novice with a automatic and came out… still a beginner but more knowledgeable on Mazda’s.
she is definitely a star in the dealership. I also met the owner who was very charming.
Forget other money grabbing dealers buy with family.
Thank you Edita and David. Lots of Caribbean love to you all.
Oh I got a mazda3 I sedan… black…honk if you see me. I’ll be the coolest girl in a black Mazda!
Peace!

Every time I’ve been here for service in the past 6 years I have been talked down to AND overcharged (women beware in particular). On top of that, I always get my car back with something NEW messed up, be it the Bluetooth, the Aux cord that was carelessly ripped out by the technicians and damaged, or just my personal belongings thrown all over the car. I will never come here for service again.
Antonio Salazar will do all the same work for 30−50% of the cost, with a great deal better customer service on top of that. Since I found the Salazars I’ve only been back to Star Mazda for a recall, but they even managed to mess that up and try to upsell me on five other things. Seriously – go to the Salazars. Their place looks sketchy, but I’ve never had a better experience with my car. Star Mazda is every bad thing you expect from a dealership, and then some.

I just got my White Mazda 3 Hatchback yesterday. i love this car and I’m happy to have another Mazda. It was awesome working with Ian Greg Moss online and in person. He is very accommodating and patiently answered all my questions. Plus other information and stories he shared with us. He has been there for 10 years and I’m sure he is an asset to this dealership. Thank you Star Mazda for the discounts and rebates too. Thank you for the excellent customer service too, from Greg to the Finance Officer. It was a pleasure working with you Greg. You are one in a million.

Came by on a Sunday to test drive a Miata. We were told, «Sorry, we don’t offer test drives on the Miata» and something about not having enough cars in stock or in production, blah blah blah. What kind of car dealer expects to sell cars that can’t be test-​driven? Website inventory says they have 9 cars on the lot and they were far from busy with only two other customers in the showroom. I don’t know if we were lied to, discriminated against, or what — but we will take our business elsewhere.

My husband and I went in February to test drive the CX-​5 and we loved the car and our saleswoman Edita, the woman who helped us with the test drive. So of course when we went back this weekend to get the car we sought her out.
I honestly think she made our car leasing experience amazing. She was fast, straight to the point, no bs, & gave us a great deal (I had done my research prior to going in).
I loved that she wasn’t pushy, and aggressive because that usually turns me off of getting a vehicle.
She was also sensitive to the fact that I was 8 months pregnant and did everything she could to make me feel comfortable & get us out of there at a reasonable time.
I would highly recommend anyone going to Star Mazda to seek her out!

Just bought a CX5 from Star Mazda in Glendale. The experience was really good with John giving us great service at a great price.

If you own a Mazda go to Star Mazda in Glendale. Service is outstanding and waiting area is spacious and comfortable. Ive been there twice and Nathan, the service advisor knew me by name!

I drove to this dealership from the other side of town to be completely ignored! I’ve never had such a hard time trying to just look inside a car at a dealership. I went into the service station to see where I should go. I walked all the way inside the sales area to use the restroom without even being asked if I would like help. When I came out there was a man watching t.v. and another lady that seemed to be a secretary working at her desk. The guy walked away when I asked if I could see inside a cx-​5 and they lady just looked up to say yes. I then asked if it was open and she said if it wasn’t she’d sent someone out. I stood outside for several minutes walked back up to look inside to see a different man just stand and look at me so I just left. I can’t imagine owning a car from a place that has no service like this. I’ll drive to the Galpin Dealership with better reviews.

Just went with my sister to purchase a Mazda 3 and Pablo helped us he was super fast helpful and on the plus side hilarious! Go see him for fantastic customer service and Gavin the GM went over and above to get her a great interest rate. Steven in finance was also helpful and fast and even gave my Nephew a hot-​wheel car. Thank you to all you were fantastic!

Went in on Sunday ⁴⁄₂₄ to look at a lease deal on a CX5 for the wife. Our salesman Brian Bautista politely asked if we were helped out already. We proceeded to tell him exactly what we were looking for, took a test drive and went to the tables to negotiate a deal. He found what we were looking for just like that. Unfortunately the deal didn’t go through until the next day due to the bank being unable to review the offer. Monday rolls around Brian keeps us updated. He comes in on his day off to finalize paperwork and everything. With that being said, we were in and out after a long day of work. Brian made the process simple and easy! Thank you for everything Brian. I would recommend him for your car purchasing needs.

I bought a Mazda CX-​5 from Star Mazda last year. While I was somewhat happy with the car buying experience I have been substantially less happy with the service department. My first experience with the service department was just for an oil change and 5,000 mile service. That was okay, but more expensive than it should have been. My second experience with the service department was absolutely horrible.
I received notification from Mazda that there was a recall for my vehicle having to do with a fuel line that could leak and cause a fire in the event of an accident. The notification said to take my car to my local dealership to have the issue fixed. According to the notification it is a relatively simple fix that should only take 20 – 30 minutes. Now that is of course dependent upon the work load at the local dealership, so I called today to see if they were busy and when would be a good time to bring the car in. The woman I spoke to said that they weren’t that busy on that day and gave me a couple of times to bring it in. I chose the 1pm slot and she took my information which tells me that she was making an appointment for me.
When I got there at 1pm, there was no appointment and the service rep told me that they were really busy and it would take 1 hour 45 minutes to 2 full hours to get my car in. Had I been told that on the phone when I called I would have made an appointment for another day. I didn’t have 2 hours to spend there as I had other things to do so I left.
Then after getting home, I called back and talked to someone who told me that I DID IN FACT have an appointment on the books for 1pm and she didn’t know why the service rep said that I didn’t have one. I asked to talk to the service manager who made an appointment for me for another day to get the recall fixed and promised me that I would be in and out. I showed up for my new appointment 2 days later and was once again told that it would be a while to get my car in. They did at least acknowledge that I had an appointment. After an hour and a half I went to the service area to see how much longer it would be only to be told that my car was actually done and nobody bothered to come tell me! Are you kidding me??? Do you really have so little respect for my time that you would just let me sit there after you are done with my car!?!
Making matters worse, when they brought my car up to me, I checked the traffic map app which is part of the infotainment computer and it wasn’t working properly. It was working when I brought it in and it said that the last update was 45 minutes earlier, when they had my car! The service rep told me that he thought it was just building blocking the signal so he got in the car with me and drove around but it never worked. We got back to the service area and he called someone else who said that it was an XM radio issue. One problem, the traffic map is an HD radio app and has nothing to do with XM. How do I know that and the service rep doesn’t? You are supposed to be experts in Mazda cars! After fighting with me over this, they took my car into the back only to discover that they did something to the infotainment center and it had to be reset. After the reset, the traffic map worked.
But now, I have been here for over two hours for a recall repair that was supposed to only be 20 – 30 minutes!
This place has absolutely no respect whatsoever for the time of their customers. Unfortunately my car is under warranty so I have to bring it to Mazda service centers and this is the closest one to me. It might be worth driving to one that is further away in the future.

I had a wonderful experience for a repair estimate which I had gotten on-​line from
and Star Mazda was recommended by Repair Pal.
I was asking questions about the estimate and spoke to the Service Manager Hannibal Hernandez who said he would call back in 15 minutes with the information I was seeking.
He did call back in 15 minutes and provided me with not only information but with some ideas to try to see if I could resolve the problem without spending a great deal of money on parts and labor.
This gentleman is a credit to the dealership and Mazda USA, and I would not hesitate to buy a car or have service done by Star Mazda in Glendale, CA.

Terrible experience! I just finished a huge survey explaining all the details, I conclude briefly with this review that not only was expensive but also… The problem still exists, the person in charge of the car lied to me several times, offered million other unnecessary services not sure if to get more comission or something, etc…
I was a regular customer here (like 4 times) but after this I will look for a different mazda dealer for suuuuure. If I go back it is because I couldn’t find anything else. Terrible experience.

**Read all of this before you come in to service your car!!! *** Think twice before you do ***
I use praise and recommend this dealer for the upstanding service I received when I bought the car while I was in the military. That was 4 years ago.
Now that my car is reaching 50,000 miles (one cross country trip included) its beginning to require more extensive maintenance than your typical oil/​air filter change. This is were this dealer has shown it’s true colors. Bad service and shoddy labor.
I had my brakes changed in Dec. and have had nothing, but problems since. Took the car in twice and they couldn’t fix it. On the third trip, they said it was my disc rotors that were worn out, not due to the brakes or labor. A little shady, but I let it slide. I was quoted a low price because I had came in 3x times for the same problem. I came in a few days later to replace them and my attendant was annoyed from the start. He couldn’t believe the quote. I explained the situation and he was bothered throughout. That bad attitude went to the service technician and when everything was said and done. I paid $ 100 extra and had the car parked in the back with all the extra junk they put in the cars while they drive them. No «return your car in x amount of miles». They couldn’t wait to get me out of there.
You’d think I’d be done with the review right? Oh no, it gets better!!! I just changed my tires this morning. Got them balanced and aligned. The tech tells me my struts are worn out, I should replace them soon. While getting the alignment, he had to have the car on to move it around as needed. My battery went out. I took it to autozone to get checked out and they said the battery is bad. It needs to be replaced.
Why couldn’t the dealer where I bought my car tell me these issues? Why did a local tire shop and autozone have to tell me instead??? Shouldn’t a Mazda dealer be able to tell me I require these services soon? No, they got annoyed that they had to fix their shoddy work for next to «nothing» and didn’t bother to check my car properly.
I don’t usually leave bad reviews. I’m not one to complain. If you give me bad service at a restaurant, I don’t tip my default 20%. Other businesses just plain old lose that. My business. I’m leaving this so someone else can possibly save themselves the trouble.
Think twice before you bring your car in for something «bigger» than an oil change.

After having this vehicle for a year, I would definitely not recommend this dealership to anyone.
1. My squeaky/​whining fan belt issue was never addressed. They were never able to «reproduce the problem,» but refused to actually take a look at the belt tensioner that I suspected was the problem (based on my own research and previous experience).
2. When I mentioned the belt issue during my first oil change, the service manager immediately said that there would be a deductible for repairs under the warranty. That’s not what I was told when the car was sold to me, and it’s not what the Mazda literature says (
). It obviously deterred me from pursuing the matter (and others) more aggressively, which was likely the intended effect.
3. The cruise control on my vehicle intermittently stops working (⁵⁰⁄₅₀). This started right after my second oil change (performed by Star), which was just before the 1 year «Certified» warranty ended. Since I live in LA, I didn’t notice this until I was able to use that feature on a trip out of town– after the warranty expired.
4. Just over a year into this vehicle, two tires needed to be replaced, and I drive under the average 12k per year. The other two tires were at 5 and 6 bars out of 11.
These are things you expect to happen when you buy a $ 5000 used car that is 10+ years old. This is NOT what you expect when you buy a 3 year old «Certified» pre-​owned Japanese vehicle for $ 15,000.

I just had the great car buying experience at Star Mazda. I bought a 2016 Mazda 3. They went extra miles to get me the car I wanted. I test drove yesterday and picked up the car today. Mr. John Smith helped me and he was so helpful. He was even on his cell phone texting back and force with me to get the insurance situated. I also met people from the service department, and now I feel good about them taking care of my car. I highly recommend Star Mazda.

You guys, you’re doing it wrong! Lease the car, get the service package and stop worrying. The best thing about this is if ever something malfunctions in your car, you just take it back in and say, «Hey YOU’RE car isn’t working right, can you please fix it?» and they’ll fix it.
Instructions on How to Buy a Car:
1. Do no buy, lease.
2. Go to Costco Auto Program website, if you want the best deal and fill it out. One of the internet sales people from your local car dealer will contact you very soon. (I got Kyle. He’s great! I emailed him the night before I decided to get my Mazda3 and he had it washed and gassed up by the time they opened. With all the paper work and coffee, I was out of there in a little less than 2 hours!)
3. Go test drive the car and any other car you are interested in… a lot!
4. Internet Sales will show you what they paid for the car and what you are paying for the car. Don’t forget to look online and ask if you qualify for any discounts! Next, figure out how much you want to put down as a down payment and… boom! You have a car.
I had a Ford Taurus for a long time then a Mazda 6 I bought from a different dealer a few years ago. Mazda’s are great cars but mine was acting up after 4 years so after replacing the A/​C, the tires and a few other things I decided to never buy again. And I couldn’t be happier! Long story short, LEASE don’t buy, use Costco Auto Program with Internet Sales, look up possible discounts, and test drive at least 4 times to make sure that’s the right car and price for you.