Starbucks

This Starbucks has slowly gone down hill, one of the girls who takes my order almost any evening that I come here is always really rude and she always messes up my drink when she writes on the cut but has no problem charging me for soy. And then when I tell the people who are making my drink that is supposed to be made with soy because I can’t drink milk they decide they’re just not going to put any whipped cream on it which I wanted. I constantly have to have my drink remade at this location and every drink tastes different even though I’m ordering the same drink. I really feel like consistency is an issue with a specific Starbucks, maybe it’s just me.

Coffee tasted awful, never had this bad coffee before. Ordered a latte, but it tasted like water. Won’t ever go back to this place ever again.

The apathy was so thick you could cut it with a knife (my subject header). I have thought about writing a review for this location for the last year when declining positive service and long wait times became the norm. But today was really frustrating, so I finally made the effort. About to order and just realized that I had left my wallet in the car I asked the order gentleman at 12:15 on 1÷8÷15 if he could begin a Oprah chai tea for me while I got my wallet. I told him I was in a hurry and he could see I had waited patiently already and then there was a line of 8 people behind me. He remarked he could only prepare the cup (with a really unpleasant attitude) which I thought meant he would get the drink in the que and started. At Starbucks we are used to them smiling, asking about your day and even writing your name on the cup. This was absent but more troubling was the complete unwillingness to help. Got back in line with a $ 20 out and asked the gentleman if he had started my drink… no he had not… decided to leave, out of time. When I left I couldn’t help feel sorry for the workers, they looked miserable and apathetic. Long line and just 1 cashier and 1 on the drinks…2 doing assorted work never looking up to help move patrons along or even acknowledge with a smile. They obviously don’t like working there and had no accountability to the place of business. This usually means being poorly treated by management/​leaders. I give them 3 stars because I think these apathetic workers due their best with what that locations management is offering them. I hope work conditions improve for them in 2016!

Quite possibly the slowest Starbucks in AZ the barista today looked like he was confused on what he was doing. The guy who took my order asked what he could get me and then started having a side conversation with his coworker a female and then turned around and looked at me and said I’m sorry what can I get you? Really
I called and warren answered the phone and his excuse was well in case you didn’t notice were busy??? Your barista doesn’t know what he’s doing dude! If your that busy as you claim to be hire more people

Slow service… Seems like they aren’t in any hurry. Waited right by the barrista while others came and went. Finally looked and my drink was sitting there. Never heard him call my name. Whipped cream completely melted. Other than that, the drink was fine.

Went in for my coffee at 11am and they are out of vanilla flavoring. Obviously not a well stocked location !

Excellent coffee. This location is always super busy. I would suggest buying/​leasing the space next door and expanding, better yet we have no drive through coffee location going East from this location off the 101 freeway; make that happen and you would be the most popular Starbucks in the surrounding. Other than that excellent coffee.

This Starbucks is my go to after every workout and a convenient place to meet friends! Friendly staff and very quick service!

Great coffee, but two male employees were yelling (jokingly) with each other for over an hour. Too loud with employees and music cranked. Not the best day to try and study.

Let me start off by saying I’ve been a Starbucks gold member for a few years. I mostly go to this location since its closest to my Apartament and used to really like it. The baristas knew me by name and were generally friendly and attentive. Recently a lot of the staff here has changed in the worst way possible. One afternoon I had come in to study for an hour or two and had purchased a hot white mocha with my gold card. I stayed inside the entire time (sat at the bar area) and before I was getting ready to leave I went back to the register to ask for a tea refill. I brought back my empty cup and took out my gold card when the barista said «you can only get a tea refill if your original beverage was a tea and it has to be within an hour of your first purchase». I asked if she was sure about this, and she turned around and asked a male coworker who nodded to her and she turned back around and gave me an annoyed «yup». Baffled I thanked her anyway and left. As soon as I got home I went through every Starbucks faq page I could find and on each one the rule is clearly stated, you get unlimited free refills regardless of the original beverage purchased with a green or gold member status (and no mention of any time frames whatsoever). Now let me clear, I don’t mind paying $ 6 for a cup of coffee all the time, or the fact that my name is butchered on those darned cups, or even the bored and annoyed facial expressions the baristas always seem to have… But when I’m denied a measly tea refill that I’m clearly rightfully asking for and bombarded with false rules that are nowhere to be found on any official website I officially give up. The audacity of the management to not train or supervise their staff properly is baffling. I’ve since fallen in love with the coffee bean near my place and never plan on returning.

This Starbucks location is all right. I feel that one of the employee need to be aware of their facial expression, especially when there’s an interaction with customers at the register… perhaps a friendly smile would go a long way, after all, their job is to provide customer service. I am sure this person is a nice individual, I would like to feel welcomed at this location when I come back., if ever … I felt not welcomed here and would feel uncomfortable coming back to this location. Otherwise, the rest of the employees are great!
Might I add, if you just want to read a magazine or a good novel, this is the place to go. Maybe… However, due to sometimes high noise level, either with music or employees who really enjoy their job, (good for them!), this will not be a place to go if you’re trying to understand a physics concept or trying to understand the functions of the nephron. LOL!

I am pretty much a Starbucks addict {hey– admitting it is the first step, right?}… So I had been frequenting another Starbucks for several months until my route to work changed and I decided to stop at this Starbucks instead, which was a big change b/​c the other one was a drive thru. After the first cup– I was hooked on my new Starbucks location! The drink was 4 times better and they were way friendlier!
I think the volume of the business takes a toll on this location– yes, and it is hard to keep up. HOWEVER, I see people in their daily sitting at the tables utilizing them (inside and out) and regular customers… that means they are doing something right.

Yuck! This place was so dirty! Napkins and trash all over, dirty windows and tables. They had half and half out only for my coffee… And the people! I don’t think they even knew I was a person. I have been to TONS of Starbucks… This place by far takes the cake for the most disappointing! Sorry won’t ever go back into that one again. Really makes me appreciate the others and what a great job they do.

I met a new potential client here for my side health and fitness business. He ordered a cameral mocha something or other and I got a water. Service was fast and his drink was good. My water was amazing. The dude with the long goatee was hysterical. Overall the place was quiet and it was easy to talk. Perfect place. I will be back.

Standard for a starbucks. Usually with great staff that I really liked so far. Until I ordered coffee from a girl with rude attitude working on Weds afternoon, who needs more training in customer service. I’ve worked in service before, and this is not how I’d train my staff. First time I ever felt very annoyed at this location. Other staff members are great, but I’d rather go to the Fry’s starbucks island than come for attitude if that happens again.

Pretty standard over-​priced Starbucks. I’ve never had a problem with speed. They seem to be pretty fast when I come here. I like that they have the breakfast sandwiches at this location. They seem to carry those at only some of the locations.

Nine am on a thursday morning and not one piece of toilet paper in the restroom. Really??? Um yeah I just drank coffee.

Good spot to get a coffee, but the attitude of some of the baristas need to remember that they are there to make coffee. My friend and I were both told what we wanted would take awhile instead of saying it will be longer than usual, it’s like they dreaded the thought of brewing coffee… aye

They’re incredibly slow. Give yourself extra time if you come here. The first few times I tried to justify it by guessing they must be short staffed or have the «B Team» working but No… Every time I go to this location I wait in line for 7 – 10 mins before they even take my order. Maybe this doesn’t sound very long but I go to Starbucks bc it’s fast and easy. If I wanted to wait 15 mins for coffee I would go to some local coffee shop.

I used to like this Starbucks, but now I love it. They just remodeled Jan 2014, and now they have a Clover brewer. If you are a coffee fan, then make sure you try the Clover! I like that they have remodeled. Also they have very friendly employees.