The Costume Shoppe

Are you fucking kidding me?
I’ve been renting costumes from here since 2009. Every single year I’ve had a great experience. Reasonably priced, excellent quality, and great service. They ask that you return things by the monday after Halloween, but have been so leniant because, come on. Halloweens over, what’s a couple days here and there.
But this year? This year was a whole different story.
First of all, the prices went up so much it’s ridiculous. I rented a cheerleader costume, stained and wrinkled and hanging there for ages. I didn’t mind because I thought it was super cute and good quality and fit well. and well, it was 6pm halloween night and I didn’t have a costume. OK so they were charging me piece by piece. like $ 15 for the skirt, $ 15 for the top, $ 10 – 15 for pom poms…
Which leads me to my next issue. The pom poms were the cheapest of cheap. And they definitely weren’t purchased for more than $ 5. And, my outfit was red and white, but they only had one red pom pom. So I had to get one red one blue. To rent them out for that much is ridiculous to begin with. But for such cheap quality, and mismatched colors, it’s just a rip off. I didn’t know until I was at the register that it was gonna be like that. But I figured, fine whatever, lets support a local business. So I paid $ 45 for a cheerleader costume that I was going to wear for 1.5 hours. Then I doubled that because my sister wanted the same outfit and I got her one too.
We went home and noticed that there were stains everywhere. Like… period looking stains. idk if it was blood or wine or whatever, but it was clear that these hadn’t been washed since the last use.
Today, we went to return their stuff and they told us they’re charging $ 5 per piece because they were missing hangers. They weren’t missing hangers. The outfits were neatly folded in a bag placed on top of their bootleg ghetto ass hangers because I didn’t want it to slide off their hangers (like so many of their outfits do at their warehouse). My sister said, wait are you serious? The hangers are right here. I’ll put them back on the hangers. they replied saying «it’s too late, you didn’t walk in with the clothes on the hangers». That’s what made me cuss for the first time on Unilocal.Are you fucking kidding me??? She said, «ok so if I walk back out, and walk back in with the clothes on hangers, what are you gonna do?»
they replied, «still gonna charge you because I already saw it like that».
That’s how badly you guys need $ 5? That you’re gonna lose a loyal customer of 8 years over a piece of shit hanger? I mean seriously, i’m not exaggerating. It’ worse quality than the dry cleaner hangers. The clothes don’t even stay on there. How unreasonable could they get? And it’s not like I brought back the clothes all wrinkled up or anything. I literally wore it from 7:45 — 8:30, took it off, steamed it a little to make sure it’s neat and wrinkle free, folded it and set it aside to be returned.
So the fact that I was twice as attentive to their stain infested clothing as they were, yet I was the one punished for it as if my neglect was the issue? It’s just disrespectful at that point. Shame on you guys. This is why small business get crushed by people who actually know how to conduct business.
**disclaimer** the people helping you find outfits are very nice and attentive.
Again, I have been going here every halloween (sometimes several times each holiday for different costumes), and have sent them countless clients. So this was such a slap in the face. I’ll never go back. Keep your $ 5, invest in some stain removers, decent hangers, and maybe some raises to the rude associates behind the register.

Not Recomended — - 0 Stars
If there was one Halloween that was completely messed up its because of these people. They straight up stole money.
After renting a costume they my wife didn’t like all we wanted was an exchange but the manager was really rude and a racist. Telling me *I don’t know if you know English well enough to read but it was sated in our policy*
I even offed money to exchange it but she just didn’t want to help.

You can find anything for a costume in this shop. You just got to look and if the place is busy, it could take some time to flag down floor staff to help you find what you are thinking about.

There are times when you are invited to a themed party, and you really don’t want to buy a new outfit for each party. Your closets are already bulging, and your wallet, frankly, needs bulging. While some people are gifted in the arts and crafts, I’m not that gifted. For those who are in that category, you don’t want a cheesy costume, it makes you look cheap, never a great first impression. Hello, Costume Shoppe to the rescue. The staff is friendly and can help you out. Rentals are reasonable. Great variety. Fun to browse, too.

Had a really great experience on my recent rental. I was offered many different options for the look I was going for and the gentleman that helped me was very patient and helpful. The outfit was a great success and if I ever needed another costume I would definitely come back here! 5 stars no question!

Called in advance because I was looking for several different sizes and colors of a type of costume. Worker passive-​aggressively told me I could come and look myself because she wasn’t willing to look for anything in their large inventory for me. WHAT?
There are plenty of other costume places I can take my money to.

I recently called about a costume I’ve been looking for. I requested if they could snap a photo of it and send it to me via text or email (I live 40 miles away and don’t think it’s efficient to drive to Glendale just to see a costume), but they said no.
No. Really? I spoke with two employees and they seemed only partially genuine about it. As a small business who should be catering to potential customers’ needs, they made a poor choice.
I’ll take my $ 100 elsewhere – to a shop that shows their customers a bit more respect and is willing to provide good customer service – and most likely never call them back.

I just went here for the first time last week. I honestly didn’t know what I wanted to be for Halloween… maybe a witch?
As soon as I started looking through the costumes, I was convinced of the quality.
Stage-​quality costumes galore!
They rent out only, as these are used by Glendale Center Theatre, which is fine.
I found a beautiful purple cape and decided to be Sarah Sanderson from Hocus Pocus, and asked the super cute red head, Angela, for help. She quickly looked up some images online, and then set to work at finding me all the pieces for the costume.
Now obviously it wasn’t going to be exact… but OH BOY is it ever close! I was beside myself with what she pulled out for me! Very accomidating. Very friendly.
It is easy to miss on the street, but it really is a gem. Check this place out this Halloween if you really want to shine! :)

I needed a Prince Charming and Fairy Godmother costume in early December. I called here a couple of times — gathered the measurements for my ‘actors’ and headed over when they opened.
The good:
Lots of selection
People to talk to
reasonably priced
Easy customer service
The bad:
Lots of selection of particular things. So my prince charming ended up in a Renaissance coat vs. what I had envisioned. And my fairy godmother in a green robe type ensemble.
Every piece I looked at had some sort of small tear, rip or missing button.
Just a touch dirty.
The crowns were missing stones.
For me, everything worked out just fine. I was happy with the service and the costumes that I selected. I wish the selection that they do offer was a little better cared for and that some pieces were just well cleaned or taken out of rotation. The character heads look pretty bad, if that is what you need to rent, I’d advise you to look carefully.

Omg! This place is the BEST! We stopped by with an obscure idea for a costume and within 30 min we were both dressed perfectly! They staff was so helpful and they had everything we needed. They are open year round so they can help with any themed parties.

It really disappoints me that I have to write a bad review about a small (struggling) local business… but I am afraid I must.
I have known the family who owns this store as well at the theatre on Orange since I was a little kid. Many of the costumes I wore for the shows I did came from this very costume shop. My mom and I went in to look for some final pieces for my costume. I just wanted a shirt and maybe a coat. After finding a shirt, I am informed that they cannot rent out just a shirt… that I need to rent a whole costume. The reason they do this is because they don’t want to reduce inventory for the people that are looking for full costumes.
But all I wanted was a shirt, which they had a ton of! They would not budge on their policy and ultimately, lost out on probably the $ 35 they would have charged me. Just seems to me that a STRUGGLING business would WANT money and not turn it away! Needless to say, H&M got $ 20 for having the shirt I needed and Joann’s fabrics got another $ 6 so i could slightly alter it.
Such a shame that I had to send my money elsewhere since I really like supporting local business. Overall, this family run business needs to catch up with the times and perhaps invest in some staff training because I either got a caffeinated up kid or a grumpy older lady… I’m avoiding this place in the future.

They have a ton of costumes here the only downside they are not exactly for anyone over a size 6. The ladies that work here are a fairly odd couple one is super sweet and helpful the other is well not exactly sugary in disposition. I buy my incense from here they have a huge selection and 12/​$ 1 can’t be beaten. It’s a unique place to say the least you leave feeling like the spirit world just may have touched you. Also the dressing rooms are at the front of the store in the main window display with plastic shower curtains. Eek.

I stopped by this place last week since our son needed a costume for his book report performance. I called first to find out their business hours and asked why I needed to come in. The lady, Angela who later found out THE OWNER’s DAUGHTER told me to bring the child to see the rental items would fit him. However, when we walked in, we (myself and our two children) were greeted with no «hi» from ANGELA and were directed to someone else.
What was really bothersome is that the very person who told me to bring the child started chasing after our two boys reprimanding everything they did making remarks, such as «Don’t touch this, don’t touch that, those are for sale…»
I am sure this wasn’t her first encounter with children at the shop but my first time experience with this place was simply AWEFUL. Angela with chubby, grouchy, mad-​at-​the-​world look on her face accompanied by her first impression supporting actions plus rudeness made me never, ever want to go back the Costume Shop again.
The only reason I ended up renting was our child needed the costume the next day and the sales person, Celeste was helpful but everything was super overly priced.

The team here was amazing. I needed a very very last minute Halloween costume and rented from here. They have a huge selection especially if you are looking for different period costumes. They are reasonably priced and they take care of cleaning when you return the items. The quality here is amazing. They will be my top pick for all future costume parties. Thanks again for staying open until 9pm for us party procrastinators!!!

I work around the corner from this place, easy to miss, but a great find. This place is full of costumes. Most of them are made there. One or two generic costumes. Great masks, great selection, the staff is friendly and will hook your costume up with all the accessories needed. All the costumes are rentals and within a reasonable price.
You can also rent quality masks. I showed up here a week before Halloween and was able to put my outfit together in less than half an hour. There are fitting rooms in where you can try all your choices and you get to reserve your costume for the night of your choice.
Convenient, friendly and full of costumes. I’ll be goig back here next year.

You know that scene in a movie or a TV show, where the characters find themselves in an attic laughing while trying on silly hats, antique dresses, a suit of armor, or a giant life-​size strawberry? Me neither. But if you did, this place would be just like that.
As a kid, my mom insisted that we wear homemade Halloween costumes, and they always missed the mark. In third grade, she fashioned me a «Batman» costume out of a towel and a blue ski-​mask– my teacher asked if I was trying to be a rapist.
I had almost given up on Halloween– but then I discovered The Costume Shop. For 35 dollars they can transform you into a knight in shining armor– and people won’t think you’re trying to be a refrigerator.
They have an enormous selection (with a vast Rennaissance, Victorian, and Elizabethan assortment) are nice to deal with, and even their business practices are fair ($ 5 for returning your costume a day late).
So give the costume shop a try, preserve your remaining dignity, and have a great Halloween!