The Home Depot

Staff all had this glazed over look like nobody wanted to be there. I needed some help and it was such a ordeal discussing who they should call and why wasn’t so-​and-​so there in his assigned aisle.
Also, I showed the guy what I was looking for on my phone… which happened to be out of stock. I told him that the website showed it was out of stock. Then, he went on his phone to look to see if they had the item in stock. I JUST SHOWED YOU! Then, he asked me to tell him what the item name was as he couldn’t identify it on my phone screen.

Great customer service overall and great experience.
I needed specific tiles for the bathroom we were planning on gearing up, but I have no experience with water resistant bathroom tiles. Oscar I believe is his name helped me out a ton and got me headed in the correct direction. Girl with dark hair I believe her name was Evelyn, the cashier was super helpful and helped me see if there were some other specific items I needed in stock. Usually home depots are a pain in the ass but this 2 hour trip was super efficient. Thanks again guys will be coming back to this one instead of the Burbank one even though the other location is closer!

my call is obviously not that important to the home depot, for any department. i tried every one, finally got someone to pick up, and immediately got redirected to the department i originally tried and again no one answered. an integral part of a business should be their willingness to assure you that you’re making a worthwhile trip. smell ya later, home depot.

The service here was terrible. I asked several workers for help and only 1 out of four of them were remotely helpful. They all seemed irritated that I would dare ask for assistance. The fourth guy, Ryan was finally passable when it comes to customer service. The checkout was incredibly slow with only two cashiers open and the lines extending down into the aisles. I will not be coming back here, I would rather drive 40 minutes than come back.

I came here during the week to get a roller shade for my window re-​cut. It ended up being too small. Everyone working was busy but then I saw Nathan the Manager… asked if he would help me, and he did right away. He also handled the exchange, (old shade for new shade) no problem for me. Thank you Nathan for making my trip to Home Depot smooth and easy.

Took FOREVER for someone to come to lumber to cut wood for the customers (there were at least 3 people waiting. My mom called the management on her phone[they wouldn’t connect us]. All the employees we sought out «don’t work in that department». And he was quite rude we he finally arrived… do not recommend.

Worst Home Depot I’ve ever been to. I had to ask a cashier twice to call someone over to help me in appliances. Finally, when someone came over they just merely took me over to customer service. Then, when I asked the guy there if he could look into something that was on back order he’s like «do you know what system that is, I’ve never done this before.» After that I just left.
I highly recommend going to the El Monte one, they know how to be attentive to the customers, from having someone greet you as soon as you walk in to asking you if you have any questions.

Employees were nice and helpful. I had employees asking if I needed help or when I did ask for help, no problem, not like I had to walk several isles to find help. Unlike other Home Depot.

Angie the cashier was awesome today… jumped right in in helping me price some cut wood. Good talent with good attitude like that is hard to find.
Please give her a raise or promotion at your next juncture!

The review is more so for the customer service/​returns department.
I purchased lots of plants at the gardening department and sadly few of them didn’t survive .
At the time of purchase I asked the cashier what I need to bring if I need to return anything. He told me all I need is the receipt and a plant. I did that and was met with one lady that was somewhat helpful yet grouchy, didn’t crack a single smile. Then another 2 ladies came to help. I was told that to process the plant refund/​return I needed to bring the original pot with plant, not just the plant. Okay I get it. I wasn’t aware of that. I even apologized for inconvenience but was told by one of the ladies: yeah how do we know if you didn’t just pull out some random plant from somewhere and now claim you bought it here? Are you freaking kidding me? I have a damn receipt, I had pictures of before and after. Also, Home Depot are you seriously think that your customers keep your ugly pots for a year? I repot my plants into nice pots and the ugly plastic containers go into trash. Give me a break.
Anyway, after making me feel bad the ladies kindly processed my return. It wasn’t that difficult to do it by checking the receipt but they had to make the point. They were unpleasant, rude, with no customer skills. So yes, customer service there sucks!

One of the worst, if not the worst HD I have ever been to. The lack of customer service and disorganization is unbelievable!
Wanted to get some lumber cut, rolled at 6:45 and as soon as I dragged a 4×8 piece of plywood to the cut area 4 guys hanging out, yes leaning against the forklift and ladder, split. I asked a few others to page lumber, which they did, but will stood around for 25 minutes. I finally asked another employee that was there and he said that they just called a morning meeting and that’s why they weren’t there. I told him I was there for 25 minutes before and still had not received any service. He said he would let the manager know and scurried off to vanish into the abyss.
Thank you manager for having an «opening meeting» with a WHOLE department. HOURS after you open the store.

I visited this location yesterday overall it was a good experience. The employees are helpful. The self check out makes things fast. Everything is easy to find. The only draw back is all of the workers looking for work just over crowd the area.

If I could give this place a no-​star rating, I would. Often because of the proximity of my work, I’m forced to work with this store. It may add 20 minutes round trip to go to Lowe’s in Burbank, but it is almost always worth it. There could be a Level 5 chemical spill on the 5 Freeway, backing traffic up for hours, and I’d rather sit in that traffic than deal with the lazy, unhelpful, absent minded and slow moving jokes for employees that work here.
The last time I will ever use this place was today. After 3 employees said they would be right back to assist in cutting chain for me, I finally found someone who hadn’t walked off to be discovered on a cell-​phone or taking requests from other people, leaving my needs forgotten. It took almost 30 minutes to get something that Lowe’s or any other hardware store would have solved in 5 minutes.
No one apologizes. No one seems to care. Who is hiring and training your staff? You should be let go from all customer facing work.
Note to Home Depot. If you want my business, hire employees who pretend to care about customers. Waiting for over 15 minutes past when someone in an orange apron says they will help is nonsense. That’s not a business. That’s a form of sociological torment.

This Home Depot has never failed to amaze me with how little their employees actually know about home improvement. Every visit to this location is met with confused faces to simple questions. This combined with the way I’m treated as a female in this location makes me angry. I’ve been hit on, treated like I know nothing, and given answers that make no sense. If I knew nothing, I would leave with the wrong product.
The reason for the 3 stars as opposed to the 2 I would have been too nice to give is Matt in the paint department. We had an unfortunate prior experience with another employee and didn’t have all the information necessary to properly paint. Matt explained our errors politely and answered all questions we had. He made time to speak with another customer after we were finished speaking so that he could utilize his time by mixing the paints at the same time. It’s rare that you see this kind of time management with the employees at this location. In addition, he communicated to us what he was doing so we didn’t feel like he was ignoring us for another customer. Overall, Matt helped us a great deal tonight and we’re thankful for it. He is definitely the one to speak with when inquiring about paint at this location!

Get your Christmas tree somewhere else. Literally spent 20 minutes waiting by the front to buy a Christmas tree while 5 employees passed us until we finally just had enough and left without the tree and went somewhere else. Come on. You don’t need 4 dudes watching another guy cut a Christmas tree.

As I walked around absolutely lost, 3 employees completely avoided me and when I FINALLY flagged someone down, the young man said «yeah’ be right back.» When he never returned, I later found him stocking and chatting with another co-​worker. That’s when Carlos in windows and doors found me. Not only did he leave his post to make sure I found what I needed, he found something better better as a suggestion. I ended up going with his advice. I’m not only happy with my closet system, I installed the whole thing myself.
CARLOS SAVED THE DAY!

This is by far the WORST place ever.
And this isn’t based on a few visits.
We’re talking 15+ visits and it NEVER was different (so I guess really, shame on me…)
The employees have NO clue about ANYTHING in their store. They don’t understand the simplest questions.
Like, I totally understand that Google exists but there is something so lovely and human about going to a hardware store, asking an employee of said hardware store a question and being able to learn about WHAT EVER THE QUESTION IS face 2 face.
That DOES NOT exist here. Home Improvement is dead at this Home Depot.
Don’t even get me started on the gardening department. The fact that those plants are alive at all is a damn miracle.
I make the drive to Lowe’s in Burbank because they are lovely and smart and ALIVE.

This review is specifically for the Flooring/​Carpet Department at this HD location. If you are considering purchasing flooring here, we strongly recommend taking your business elsewhere.
Their customer service reps left much to be desired. the average wait time in talking to their reps was 45 – 90 minutes each time. Only one rep in the department (Mark) is trained on understanding the measurements and placing orders, and even then, we were the ones walking him through the computer system and showing him shortcuts (i.e. where to find Page 2, adding «All» to shopping cart, etc). We had to work around his schedule and when a co-​worker tried to step in, the service went even further downhill.
By the time we took our business to another Home Depot (Burbank’s), our order had gone through about 12 revisions between Mark, Martha and Magda, and their department manager Nathan was non-​existent during the entire process. The only positive was HD’s installation vendor was fantastic and finished the work for our rooms in record time with friendly reps.
Having such poor service over the course of 2 months left us no choice but to take all our home improvement needs to the Burbank store, not just flooring needs. They need to provide cross-​training to their team members, along with computer handling skills and more timely service focus. Good luck!

It seems appropriate that I review Home Depot for my 500^th review since I’ve been here like 500 times since we bought a house.
No joke, I am here at least two or three times a week. There isn’t a week that I am not here! Joys of being a homeowner is getting to go to HD everyweek… not!
Ugh, I am so sick of this place, but my gosh, we have spent thousands here. They don’t have a lot of things in stock (like tiles) or have a good variety, but they do have a lot of essentials. They didn’t have any white subway tiles in stock, so I’ve had to run to the Burbank one or go to Lowe’s.
The workers here aren’t the friendliest either. I guess I would be in a bad mood if I was stuck in a warehouse all day with no windows. Another bummer thing is that HD Glendale and Burbank do not do 5% off with the HD credit card… which was news to me. Thought if we had the HD credit card, we would get 5% off anywhere… guess not!

This is a pretty typical Home Depot store. I try to go early in the morning to avoid the crowds. I usually try to avoid this particular location, as it seems to be the busiest in the surrounding area and the day workers often stand around the entrance and in the parking lot, so it can be a bit of a driving hazard.
I hadn’t been here in quite a long time, but I was here for some Black Friday deals. Staff were plentiful and very helpful (much more so than usual). It was nice to see that they were prepared for the excess crowds.