The UPS Store

You have to be mentally challenged to be working at this establishment 99% of the employees don’t know what they’re doing or talking about they overcharge when you challenge them they give you attitude this short lady who acts like a manager does an amazing job making sure people don’t come back. Stay away

I wanted to acknowledge the great staff at this location… each and EVERY time I have been to this UPS STORE, I have been warmly greeted and attended to in a quick and efficient manner. Thank you for being a cohesive and GREAT staff…

Not sure who people are speaking to, but Thomas from the store helped me on the phone and was super informative and extremely kind and polite! Thanks Thomas!

I’ve never had a problem with this place. Quick and easy. Takes literally a minute to drop off the packages I’m sending out and get a receipt.

Awful service and rude RUDE employees. If you want the bro teenagers who work here to dump the contents their emotional purse on your doormat while yelling in your face that they are «quitting this place» then this is the UPS branch for you! I was mailing a package for a friend and they couldn’t find the shipping address. I gave my phone (with my friend on the other end) over to one of the employees and after getting a little dissatisfaction from them the employee hung up and threw my own phone back at me! I asked for his name and he told me he «wasn’t giving me shit» and that he was having a «f*ing rough week», The end of the conversation was when he told me to tell my friend to «f*k off» and that he was quitting this place, leaving me no choice but to leave with my package.
A. It’s not my fault your branch can’t look up a shipping address
B. It is NEVER okay for an employee to take their frustrations out on a customer, especially one that didn’t provoke them in the slightest.
C. iPhones aren’t cheap and throwing them at their owners is a jerk move
D. My review says one star, my brain says zero stars

Super slow service. Only 1 employee on Saturday. About 3 people in front of me and seems each person takes 15 minutes or more. Recommend going elsewhere. Staff person is nice and friendly. poor business practices of making people wait. No thanks.

One employee on the Saturday before Christmas? Wow. You’d think management would have a firmer grasp on reality. Management must not want repeat customers.

2 packages.
Next day air package, done there at 4PM one day. Wasn’t scanned in until next day. One day late to customer.
3^rd day package shipped there at same time, still hasn’t been scanned other than their initial scan at time of purchase. presumably it is in the same place our socks go after going through the dryer. RIP.
Screw up one shipment, ok, two shipments at same time is not OK.

They have either one or two printers, both were jamming so I was told to do self serve. It was also not working well for the person ahead of me, by the time I got to it to prepay for a self serve card, I couldn’t pay in change even though I literally only had to print one page. Friendly service at the register but not at copy/​print. Save yourself a headache and hit up the UPS store a block down for print services.

I have sent dozens of packages through amazon time after time and every time they have done an exceptional job at handling it quickly and easily.

super quick. helpful young people working hard. No complaints, honestly. Way to rep the Brown.

This store is so great! They are helpful and friendly they don’t act like you are a hassle. I just started doing my printing with them and it turned out great! So much easier and safer then the post office and Sooo much friendlier then any fed ex store I have been in!

Good parking availability.
Apparently staff can’t multitask so two stars for customer service.

If you don’t want your packages/​letters to be lost, then take them elsewhere! Run from this place! Incompetent employees and management. I sent a letter out and paid a premium for their service, only to find out that it never got delivered. The management said that they are not responsible and that I should check with the Post Office, really?!
Bunch of IDIOTS. I will NEVER use their services again!

Surprise!!! This place is just full of surprises… but those surprises are at the expense of the customers! Recently, I shipped a computer to my cousin, from this store, and they charged me $ 97. However, before I was informed of the total amount of $ 97, I was told an amount of $ 72. So, my first question was, «how did the amount jump from $ 72 to $ 97»? The associate told me that $ 72 is only for shipping and the additional charges are for packaging. Well, dang, shouldn’t she have informed me that there will be additional costs when she first told me the amount of $ 72?! Then, she called their affiliate store in the city that I was shipping to, to inquire about their hours and if they accepted large boxes to be delivered. So, after about twenty minutes of her on the phone, measuring my computer equipment, and typing into the computer, she told me the final amount and that it will take a week for delivery. Say what?! For $ 97, I would’ve thought it’d be delivered much sooner. Then, I inquired about how much it will be to have it delivered within three days and she told me more than $ 250!
After my cousin picked up the delivery from their affiliate location, she was charged a fee of $ 10. When she told me this information I was completely taken aback, as I was never informed by the associate of these fees. I thought the $ 97 was total. Anyway, I complained to both the location that I shipped from and shipped to. Then, I contacted the manager of the location that I shipped from, which is in Glendale, and she had the audacity to tell me «it’s the customer’s responsibility to check about the fees». Say what?! Abruptly, I’m asked to be placed on hold, and when she returns to the phone she stated how busy they are. This manager was out all week because she was allegedly «sick» and was to return my call. Well, as I stated before, I called her because she never returned my call. An utter lack of professionalism and respect!
All in all, I wish I would’ve shipped from FedEx because I know FedEx is much more thorough, professional, and efficient than this place. Never once, did the manager apologize to me. Now, this is a fairly new location to the Glendale area, and they never seem to be busy, but now I can understand why. Never again do I plan to patronize this location. Any business that can’t respect their customers doesn’t need to be in business. I now know that I’ll have to travel across town to ship from FedEx and/​or USPS!

This store is really clean, new and there was no line! I don’t know if they have their own parking lot or not but there was ample street parking.
The only semi weird part of my experience is that the employee said he would tape my box up for me, but then he added it to the pile of untaped boxes behind him. I wish he would have taped it right then and there in front of me.

I ship quite a few packages on a regular basis for my business & drop off packages at this location 2 – 3 times a week. In the last 30 days 2 of my packages, one shipped overnight, have been delayed due to oversight by the store. Both packages were time sensitive. Yes, they will refund my shipping costs, but they offer no compensation for the consequences caused by their delays & oversight. Needless to say, I will not be dropping off my packages at this store anymore.

I went there to mail a VERY important document overnight ,
the girl asked me: «how many stamps «
I RAN OUT fast!
Can someone tell her that she works for UPS and NOT USPS!

I love this place. This is my go-​to spot for dropping off my return parcels.
Too bad it’s easy to drive past the location and miss it.