Union Bank of Calif

This place is a joke The staff look like suspicious crim-​nials. They are so G H E T O O and unprofessional. A staff even told us that the bank was crap and instead we should go bank at another better bank. Time to get fired. I can’t believe it.

I can very confidently say the service has changed towards better, and I think it’s because of the Branch Manager. For the past few times he actually stepped in and made our transaction much easer and faster. Hoping the service will
Stay the same so I don’t have to drive all the way to Pasadena but still Pasadena branch is my main branch and the service we get over there has no comparison.

I had to cash a $ 4000 check from union bank so I went to this branch. I’ve cashed out a union bank check before at a different branch and didn’t have any issues, paid the $ 5 non customer fee and done and over with. This branch however said they not only couldn’t give me the entire amount in cash, but would give me only $ 2500 and the rest in a cashiers check which would be fine if they weren’t charging me a cashiers check fee with a total fee of $ 15.00. This is why I would never open an account here. They really don’t know how to do business.

Of all the dissatisfied visits I’ve had in the pass, this time is the absolute winner!!!
There’s a security double door that you have to pass through in order to get into the bank. The sign said one at a time or an adult with a child. I took my 14 yr old kid through the doors and it didn’t let us through. Finally, when the door unlocked, Margarita, a worker at the front table (probably a manager) yelled out across the room «One at a time please». I told her that I accompanied my «child» and it didn’t say how old.
She continued to argue with me across the room that only a child could go through those doors. I asked her how old a child was and she said 1 – 2 years old. I told her that the age was not indicated on the door. A while back, she was nice to me when she wanted my business but today she showed her true colors. She must not understand how important it is to provide great customer service.
Later, I asked the teller how old is a child and she said 12 years old. A child to me is someone who is under 18 years old. Why would I let my child go through those double doors and get trapped in there by herself? Plus, their tellers don’t look like they are treated well either.
Their terrible customer service continues to support my reasons for discontinuing my banking with them.

Been a member for years! Great and fast service and the staff is remarkable! Barely have any lines and a ver clean facility. GREAT!

My local branch. Always quiet and clean but always fast and efficient. This branch makes me feel as if I’m banking with small bank :) Thanks!

This bank is great!
The people who work here are really quick, nice and knowledgable.
I def recommend to anyone who wants a free checking/​savings account.
I only wish they had an iphone app like Chase does!!!
They do have a lot of locations, for a smaller bank, which is great. Whether I’m in Long Beach, Glendale or Palms Springs (my three stomping grounds), there are multiple branches.
I really, truly, have no complaint so far!
enjoy!
xo–
andrea