US Pool Fence Company

Looks like they went out of business. Business phone number does not work any longer.

Unfortunately, in my opinion, the customer service with US Pool Fence is terrible. They fail to show up when scheduled and then do not respond to contacts. Additionally, if you do get something installed and have a problem with it, it will take very extreme effort to rectify the issue. It is a serious shame that this company has such awful customer service because their product is great. I would definitely rate them 5 stars if their service was as good as their product.

Very poor costumer service. We had scheduled for our fence to be installed on a Tuesday morning and after no one showed up we called the company and they said WE had gotten the day wrong and they were actually supposed to come Thursday (although we had the voicemail stating they would come Tuesday). Ok no big deal. So Thursday comes around, and nothing. We again have to call and they state that because of the storm they have been backed up and could not come out. Totally understandable that a huge storm would throw things off, but NO phone calls letting us know this and making us believe we had the wrong days when in fact they were in the wrong. So then they schedule someone to come Saturday. This is why I gave 2 stars instead of just 1. The guy who came was very nice and stayed busy, getting the pool fence installed and did a good job. But to end on a bad note, they had «ordered the wrong color» for one of the poles and said they would contact us and have it replaced with the right color. But here we are almost a month later and have yet to hear from the company so we will be making another call to them this week.

I feel the need to express our disappointment with our US Pool fence experience. It started off with the gate coming in the wrong color. If this had been an isolated incident we would have overlooked it. As it turns out it was not.
Their install crew was extremely careless. They laid tools against fragile plants, cut a sprinkler pipe, relaxed on our lawn furniture, left the ground in a mess, and didn’t install the proper hardware.
It should be the responsibility of the foreman to gently get down to the depth he needs to lay his concrete post. They instead dig too quickly and hit our poly line. They then asked us if WE had the material to fix it. My wife asked if he was going to install the concrete right over our drip line. The installer’s response was «I can put a piece of cardboard over it.» I hope this is okay down the road.
The installers left mounds of dirt around the posts on top of the gravel. It just looks careless. They didn’t cover the dirt with the rock.
They forgot to install sleeves into the PVC post at the in ground sections of the fence. The fence is loose and comes right out of the sleeve with no issue. I can crawl right under it. It still is that way since July 4^th. It is now August 22.
I told our rep about the gate color the day of the install. He said he would take care of it. Two weeks later I still heard nothing. He finally called and asked what color I needed. A couple weeks later and nothing. So I called today and it still had not been ordered.
This whole experience was been very unfortunate.
The gate is still the wrong color and the post are loose. Thank God my kid is barely walking or he could get under the mesh.

I still love our pool fence, a year after it was installed. No sign of rust or peeling paint, and the fence has held up well, despite my 3YO’s constant slamming of the gate!

UPDATE 7÷3÷2012: Unfortunately, the salesperson has yet to return my call.