Valley Endodontic Specialty Group

I had a wisdom tooth extraction here before, I can’t complain about the Oral Surgeon. Like everyone else I got there half an hour before and had to wait over an hour to be seen. I had extra charges to my account both me, and my fiancé were called moths later stating we were going to be put in collections for not paying in full. We payed in full at the time of being there, and had to pay an additional $ 400 because there was missing calculations. I called in not long ago to get my last wisdom teeth taken out, they didn’t bother calling me to schedule. I finally got a hold of them a month later, and you know what they need to get different front desk ladies. They’re rude, they sound annoyed because I had to call a couple times, and they don’t care that you’re in pain. They told me a I had to wait a month to be seen after they didn’t get a hold of me for a month. I told her I couldn’t wait I was I to much pain, she didn’t say anything. I then said it was fine I would go to my primary dentist and see what he could do, and she said well OK you go ahead and you do that. PLAIN OUT RUDE!!! I’m really disappointed with the lack of respect, and how unprofessional they are. I will never give them my buiness or recommend my friends. I’ve sent in various people in their but not anymore. I got a hold of a different oral surgeon they took me in the next day, and let me tell you it’s been the best experience I’ve had!!! You want to have a wonderful experience, and actually be happy to spend where your money is going go to Southwest Oral Surgery on 67^th and thunderbird. They did an amazing job with me, and are above and beyond with their patients!!! Don’t give your business to these people who obviously don’t care about your well being, but just the money in their pockets.

This office lacks COMMUNICATION with the patient, and is highly disorganized! No one was rude, and they were super nice, but that’s as far as it went. I had my wisdom teeth removed on ¹¹⁄₈. I called them the Thurs. before b/​c I needed to know what my dental insurance covered, and what I’d be paying out of pocket. Money’s tight and I needed to budget for the cost. They informed me that they had all of my insurance info. from my dentist and would be giving me a call the next day (¹⁰⁄₃₁). Didn’t hear back from them and the following Wed. (¹¹⁄₅) I called them back b/​c I had not heard anything. Left a vm, and didn’t hear anything at all on Wed. I called Thurs. and spoke w/​Doug, who is the manager, and said he’d personally take care of it, but they didn’t have my info. Why did they tell me a week ago they had it? Didn’t hear anything Thursday. The day before my appointment I called back, only to have him say he left messages on my work machine the night before (which didn’t show up), and he didn’t bother calling to leave a message on my cell b/​c I told him I can’t take personal calls at work on my cell. I had told him to leave a message on my cell if he couldn’t reach me at work. The whole two weeks I had mentioned my appt. was scheduled for 8 a.m. I walk in around 7:30 — 7:45 knowing I had paperwork to fill out. They were confused b/​c supposedly my appointment was at 10:15. My appointment card said 8, which was the appointment I had made while in my own Dentist’s office! I told them that if they changed my appointment, nobody told me. They also weren’t aware that I had scheduled to have my extraction done the same day as my consultation b/​c I didn’t want to wait another two weeks. I’m wondering if anyone talks to anyone, or if they’re all stuck in holes? I spent $ 640 out of pocket beforehand knowing I would be loopy after the procedure, and was checking my HSA card to see if I had anything on it (b/​c I forgot to do that in advanced), and the receptionist rushes me back to the back b/​c «otherwise we’re going to be really far behind with our next appointments). The $ 640 out of pocket was for thirty minutes of anesthesia, plus two 15-​minute intervals b/​c they expected it to take 1 hour. It only took 45 minutes. I called on Monday (¹¹⁄₁₀), and was told a manager (Doug) had to approve the refund. I called again Tuesday to get a refund for those extra 15 minutes, and left a voicemail. I’m STILL WAITING to hear back from SOMEBODY. If it doesn’t sound like a lot to you, $ 100 for fifteen minutes equivalent to a week of paying for childcare to me, so I needed that refunded to me! I’ve been trying to hold off on this review, trying to give them the benefit of the doubt, but when someone has high anxiety about the cost of a procedure, they might want to take care of that person! I am very disappointed in the lack of communication between practice and patient, and I found out from my ride later that their 8 a.m. appointment didn’t even show up… Hmmm… wonder if they were the 10:15? I put «not sure» for appointment only b/​c they don’t even know when their appointments are!

The Dr is very good but don’t ever expect to be seen on time! I am currently sitting in the waiting room with a 2 pm scheduled appointment and I am still sitting in the waiting 1 hour later with an expected remaining wait time of 15 minutes. I arrived 15 minutes early as requested so my total wait time is approximately 1 ½ hours IF they finish up «on time.» My last appointment they were 20 minutes behind and I was the first appointment of the day! I find this VERY inconvenient and actually kind of rude to expect patients to wait this long.