Kind Kuts Landscape and Lawn Service

VJ was very good to work with. He graded our yard well and his team was very polite. He also installed some fencing which has held up well and looks fantastic! I have no complaints. The work was good, on time, and reasonably priced. I don’t know if I’d get more advanced landscaping design done but for basic yard maintenance, VJ’s a good choice!

I contracted VJ (owner) to come out fertilize/​seed my lawn and to thatch (de– hatch?) my yard. I specifically requested for information regarding watering, and that I be notified when the technicians were coming by so I could be there to get the information I needed. After the initial job walk down, I was told that an estimate would be drawn up and told that work would commence within the next few weeks, weather permitting. This is par for the course for contracted work like this, so I had no issues at this point
About a week and a half later the technicians came to my house unannounced, and did some very sloppy work. They informed me of nothing they were going to do, did not inform anyone in my household that they were starting or that they had finished and based on the spreading of seed/​fertilizer. The «spreading» of fertilizer/​seed was more like a light dusting of seed, like maybe a lawn fairy flew over my neighbors yard and farted in the general direction of my yard. It was over so fast, and with so little going on that I did not even have an opportunity to provide feedback on just how poorly the company had performed directly to the technicians.
One place this company excels, collections. I sent two emails regarding my dissatisfaction with the services provided and the only reply I received was related to paying the rest of my bill. They do however have a very good online pay system, that requires little to no human interaction, I am guessing that is because they have little or no tact or civility in the office (just an opinion, I can not speak for anyone other than the owner, VJ, and that is a description in the last paragraph). After being harassed (bullied?) repeatedly I resigned to having to pay the contract in full, because my cameras showed the technicians at least pretending to operate heavy machinery and making motions like they were spreading grass seed/​fertilizer.
Once paid in full, I informed the owner that I would be filing a formal complaint with state of New Jersey against his contractor’s license. Low and behold, there was a reply email and he was suddenly defensive about his work and the job as a whole. Based on my email interactions with VJ, I have come to understand one of two things about his work and his company as a whole. Either he is an excellent manager, who has top notch people working for him that perform their jobs with due diligence and care about customer satisfaction and I am a statistical outlier. Or he is a terrible contractor, who is instantly defensive about the work his personnel and company do because they have done such a terrible job so many times that his customer are rarely satisfied but contractually obligated and thus he can treat them however he wishes. I am inclined towards the latter.
Thank you for not much VJ. Your actions, and your companies inaction, have once again tarnished the reputation of contractors everywhere.

Always pleased with the work! Vince really listens and wants to make sure the client gets exactly what they envisioned for their property.