Social Security Administration

Arrived at the office 7 minutes after closing to take care of crucial paperwork prior to flying overseas. Before being acknowledged as a human being, the security guard waved us away. A few moments later, yelled the office was closed. After about 15 – 20 minutes of arguing through a glass door, we figured out the following:
–No matter how nicely you ask or how many times you ask, security will not allow you to speak with a supervisor.
–Have a specific issue, military, and flying out of the country before the next business day? Not this office. Not this security guard.
–The security guard will tell you he will get fired for asking questions.
Talked to the SSA on the phone — lovely people. They stated that the law is that the office closes at 4 — plain and simple — got it.
After telling them that we were denied the opportunity to address our concerns with a supervisor, the reaction changed to disappointment.
My throat is sore, my last days in the U.S. For several years now contain this awesome memory that I can cherish.
In short: I’m driving as far as I have to so I can be seen by an office who cares, making this government business office useless and a waste of tax payer money.
Shame, dude. Shame.

exactly as expected long line lots of people

Arrived here at about 1:45pm on a friday ¹¹⁄₁₃. The security guard was very helpful, said I needed to check the kiosk and get a number from it, and then ask someone behind the desk for a application. I explained that I was there to get a replacement card for my son. They called my number to check in, gathered information. Saw that I had his birth certificate, knew I was gettig a replacement card for him, he’s a minor. I waited a hour, and they called my number. I was told that I needed his ID or health insurance card, not his birth certificate. I wasn’t too happy because I wasn’t told this prior, and it was a waste of time. I’m sure its not up to the guard to do the employees job, but when I checked in, I should have been told that what I had, was not sufficient. Lack of communication caused my frustration. I’ll be back with the proper credentials. Also there is a sign in english and spanish of rules in the office. No photos. (I say this due to another Unilocal review for this office.)

A lot of mixed reviews but I arrived a little after 2pm and was seen within 5 minutes. I just needed to change my maiden name and it was a quick and painless process. The staff was friendly and efficient.

Being a SSDI beneficiary I’ve had to go to the Social Security office on a few occasions. Comparing this office with the one I’ve used in albany New yrok and also in Florida, they are all going to have wait times. I’m seeing people complain about an hour’s wait, but you’ve not been to other offices? I gave up on the one in Florida because when it looked like the rate they were going through numbers and how far mine was we left, had lunch and came back and still waited an hour and a half. I went to the West Covina office here which is standing on a line to find out that they are not a full service office and got referred to Glendora.
Appointments will cut your wait time and you can set up an appointment by calling the toll-​free national number. I often wonder e if the security guard was necessary, this is just a Social Security office, but I figured some people might become irate and he’ll deal with them. He’s been helpful to me, but then again I’m blind so people tend to want to be helpful regardless of how little I might need help.
Anyway, I’ve neveer had any problems with these guys they have always taken care of what I came for and at times even fix problems that they might have noticed.
SSA has over 50 million beneficiaries and dealing with cutbacks, so I cut them some slack since it’s not those individual’s fault.

I’ve been in here several times, and the staff is competent and pleasant to work with.
Parking can be ifffy. There are times the lot is full and there is no place to park.
DO NOT park in the Legends Diner lot next door, they WILL TOW YOU immediately.
Note that they close at noon on Wednesdays, otherwise it’s 9 am to 3 pm.

first time here to apply for my mother in law SSI wow nice place and the staff were very accomodating service is fast effecient guard on the door very helpful organize and most of all a clean place

Second try… first time waited an hour and left hoping to make an appointment next time. Come to find out changing your name due to a marriage won’t allow appointments. Got here on Monday at 840am, 30 people outside in line already. Now 10am and still waiting for my number to be called. Not sure in what order they are calling theses numbers but I am noticing people who got here after me have already been helped and went on with their day. Not sure why they made this location so small (3 Windows/​2 check in Windows) with the foot traffic they have coming through here. 1^st time here the security officer was a complete douche bag. Reading his novel at his desk was more important than helping me with my question. Today he seems in a better mood. If u want to get out sooner I suggest getting here No later than 830am. I definitely will not be changing my name a second time! Lol. Loved the records office! Sweet employees… but man the people here seem to just hate life in general LOL

Well, I had a horrible experience here. The security guard, in my opinion is a complete goon. I was able to get my business done here quickly, to get a replacement social security card, but the security guard threw me on the ground for taking a photo of a sign that was funny and I intended to post on Facebook. Anyone remember the George Takei ad campaign? Apparently someone took a photo of the office and posted it here on Unilocal without getting thrown to the ground, so I’d like to know what gives??? They post the signs at foot level on the door where no one can actually see them. Seriously??? What gives??? I had to go to the hospital.

Wonderful office — very clean and quick service. However, I just had the most infuriating interaction with one of the agents at the pre-​screening window. I have a error in my Social Security records (my birthday is listed incorrectly by one day). I went online and completed the form to correct the error and took it to the Glendora office with my passport which is listed in the instructions as an acceptable form of documentation to submit with the form to have the record corrected. Not only would the agent not accept my passport (he insisted that I must have a copy of my hospital birth record), he also informed me that «I couldn’t just march in here with any old identification and expect them to change my records» — he continued to lecture me about how important it is to have correct records. I was so insulted and very angry to be treated in such a manner by a civil servant. This agent needs to be counseled on the procedures and also on quality customer service.

Short wait time! Excellent staff. I thought we were going to take hours but everything was ran efficiently and organized. Keep up the great work. Wish DMVs are ran this way.

Come after 2 pm they close the office at 3 so they have to get to you before they close!!! I got here at 220 and I was out at 3

This Social Security office is really nice. All of the workers are friendly and courteous. They are patient and willing to help in any way.
I went on a Friday afternoon after 1:00pm and left before 2:00pm with my questions answered.
Great place!

This place is horrible. I have been sitting here for an hour and 5 minutes! The employees go to lunch when there are 30 people in line waiting and no one takes there place.

Not bad. At least they are staffed and open. Grab a number.
Removed one star because Obama’s government shut down is costing me dearly — can’t get my updated SS card until its over. Boo.

Came her a year ago to get a new social since I had gotten married. That time I was in at 9:00 out by 9:10. Today I came at 8:50 and there is a line with over 35 outside the building! Since when did this place become like the DMV? It’s now 9:45 and there is still a couple of people ahead of me! So dissatisfied with my visit today. I finally got helped at 10:05! Over an hour, me thinks not.

I went to this office today, to restore my maiden name, and submit a request for a replacement card. I stood in line before the doors opened for 30 minutes. Doors opened at 9am. I used the self-​service kiosk to check in, did not have a chance to sit before my number was called. The clerk was über friendly, and I was out the door by 9:12am (including a restroom trip!). If every county office ran as efficient as this, the world would be a better place!

Showed up at 9am for a replacement SS card, out and done at
9:39. Very, very efficient.

Best experience here!!! Needed to change my name due to marriage got there at 9am left by 9:05am.

I came here to begin the name change process. The marriage certificate finally came in the mail, which meant I could go to the Social Security office. I was told to come to this office because it was brand new and in a good area. True enough, the building was very nice, it’s next to Legends and a few doors down from Donut Man.
I got there right at opening. There is a computer that you use to check-​in. It prints out a slip of paper with your number. Then you take a seat in the waiting area until your number is called. If you go right at opening you don’t have a long wait at all. I was in and out of the office in 10 minutes.
The staff was very friendly. They didn’t even take the marriage certificate from me. It was good enough that I brought it with me. She just took some info from it and then handed it back to me. I was informed that my new card with new name would be in the mail to me in a week. Very cool. I’m looking forward to that. :)