ARS Pittsburgh

I should have done this review a couple years ago. Two years ago after moving into my new home our furnace kicked, and I figured while I’m at it replacing the furnace I should do the AC too. The sales person for ARS came over and went through our whole house to measure rooms, etc. to determine what size systems we should get. Once we chose one the installation went in quickly, and efficiently. 10 years parts and service, plus lifetime warranty on Amana products is huge. Everyone I dealt with was extremely curious and professional. I wouldn’t hesitate to use ARS for other homes in the future. Our sales person also walked is through the PA energy credit deal which got us a couple grand back.

I’ve used ARS two times. Once to install 14 new ball valves in all my water lines including my main line. And second, my coupler on my heater pump broke. The repair man saved me money by recommending to wait based on my problem so I wasn’t paying the emergency fee. Also asked me to send him pictures to his cell so he would know my heater system and could see the components. Next day service, had parts on there truck, reasonable repair fee even bought the home protection plan. Not sure why other left such bad feedback. They must be nuts! These guys/​gals are good and as of now they have me as a dedicated customer for life.

ARS came and did a full house install of heating and cooling. They left messes throughout the installation. They caused damage to my house that they were unwilling to repair. They had code violations on their install that my electrician noticed and I had to call them out on it. The work was generally low quality. On top of it all, I just discovered that they did the whole job without a proper building permit or inspection.
Do not go with ARS.

Excellent technicians. Quality products. Fast service. Great prices. I had a whole house split heat pump installed. I was completely satisfied with all personnel, from reception and sales to installation technicians. Every member of the team ensured that we were satisfied throughout the entire process. When they left, the house was cleaner than when they started. All components were installed very neatly and orderly. I have already referred a few of my friends and family to give them a call.

Avoid at all costs. Heater went out, so called them after finding in directory. Repair person comes over, looks at furnace for 10 seconds, then says «your furnace is shot» (that’s literally what he said) and demands $ 94 for a «basic service fee.» He couldn’t even do the estimate for a new one (said another guy had do do that which had to be scheduled), he did zero diagnostics, and did not repair the furnace (it was still cold.) This guy was literally in my house 7 minutes, and charged me $ 94.
Called to try to reschedule an estimate and they put me on hold, ultimately hanging up on me (!)
I called a reputable company, they came over that afternoon, they did free diagnostics, told me exactly what was wrong and estimates for repair and replacement, and I had them install the new furnace the next day.
Avoid ARS Pittsburgh at all costs. I think they are primarily a scam, just recommending replacement of devices after charging $ 94 to «take a look.» They won’t tell you about «diagnostic fees» in advance, then intimidate you into paying them after doing absolutely nothing. Others have said similar things — very bad business model.
I have called them to try to address the issue with their automated «Sue» survey system, with no response.
DO NOT USE ARS Pittsburgh!