Giant Eagle

Not on the ball today. Had to wait over a half hour for a simple script for our sick kid. Sat and waited, and waited and watched countless people drop off and pick up scripts. Crazy. I’ll be looking for a new place to get our scripts from now on.

This is our go-​to neighborhood giant eagle and it’s a winner! It’s only a couple years old so it has all of the wonderful amazing amenities you’d expect from a new giant eagle… more organic, gluten-​free, diary-​free options, tons of prepared foods, beer, coffee, specialty items, tons of cheeses, a huge bakery, and more. Better yet, there’s also a Get-​Go right across the street. There’s plenty of self-​serve check outs and regular check-​out lanes.

Great store with a ton of selections. Good gluten free area as well. Beer area is really nice as well. Unfortunately there’s an angry old man that sometimes works the café area. Should not be in customer service.

A very nice newer Giant Eagle. Easy to get in and out.
What do we want out of a grocery store:
1. It is very clean
2. Easy to get in and out of the store
3. Deli /​pre-​made items are good
4. Standard buffet selection for hot food bar and salad bar
5. Has a bank, pharmacy, etc.
I am able to combine 3 stops into 1 :-)
I have earned many fuel perks there :-)

This could be a very nice location, but there is evidently a bit of mismanagement going on here.
1) I do not believe that the employees’ smoking section should be located next to the outdoor seating area. The fence does not provide adequate distance between the second-​hand smoke and the people dining outside or coming in through the café entrance. This area is usually dirty as well. The smoking area should be near the rear of the store, away from customers entirely.
2) I realize that this store would prefer that customers not drive behind the store and that GE has installed speed bumps in that area. However, employees have set up road barriers and/​or obstacles made out of pallets, boxes, plant stands, etc. This is unsafe and prevents proper ingress/​egress from the store. This is a fire and safety hazard. This will not deter me from using the entrance at the rear of the store as it allows me to avoid traffic and pedestrians; which is a safer alternative.
3) Please remove some of the floral/​candy items from the walkway between produce and the café. This area is congested and having to dodge balloons and other miscellany is frustrating.
4) Please tell me what is going on with your produce. Giant Eagle advertises only the freshest produce, delivered daily. However, more often than not I have tried to purchase avocados only to find them to be rotten, ginger that is dried up, garlic that has sprouted, and grapes that are brown and soft. Is there no quality control in this department? I would expect that for the exorbitant amount of money GE charges for such things, quality would be of the utmost. It is for these reasons that I will do the bulk of my shopping at Aldi and Trader Joe’s.