Mike Lombardo

I have lived in the area for more than 25 years. When I first moved in I repeatedly drove by Mike’s shop. It always seemed a professional lawn service truck and trailer were out front picking up or dropping off equipment. I know these guys are brutal on equipment. I figured, if these guys are using Mike then I should stop in and see what he carries. I purchased my lawn mower from him shortly after moving in. I am still using the same mower. Mike has always recommended and stocked quality products. I could have saved a couple bucks by purchasing a similar (consumer) product at a big box store but figured if anything went wrong outside of warranty it was going to Mike’s for repair. If I purchased from him, any parts or components should be readily available. Anyway, I have proceeded to purchase a number of items over the years to make my yard-​work life much easier … a string trimmer, hand blower, wheeled leaf blower, edger, chain saw, backpack blower. I tended to go with the more expensive (professional) item figuring it would last longer and they have. All of the items are still running and working properly. However, I would recommend purchasing a fuel treatment to mix with your gas (Mike carries it). The current gasoline can destroy carburetors if not used with a fuel treatment. I have needed a carb rebuilt which Mike did. Mike can service your equipment yearly, for storage or when you put it in service. I try to maintain my own equipment, sharpening blades, changing oil, sparkplugs, etc. It makes a difference and someone needs to do it. When I no longer can or want to do it the Mike will get the job.

It is with great reluctance and disappointment that I am writing this review.
I have been doing business here for many years. Probably about 15. I have bought many bits and pieces and Mike, the owner has always been helpful and fair with me. Up until now, I have had push mowers that I either worked on myself or simply replaced. I never needed any actual service. Just parts. About 2 years ago, I bought a used riding mower. At the end of the season last fall, I noticed it had an oil leak up high in the engine. It also needed 2 tires and a blade sharpening so I decided to treat myself and have it serviced instead of doing the work myself. I had the mower picked up on ³⁄₁₈ with a list of what I wanted done figuring I would have plenty of time to get the work done and have it back long before the first mowing would be needed.
Here are the events that followed.
When no one contacted me after nearly 2 wks, I stopped in the shop. I was told that they forgot it was there. I was apologized to and promised a call that day with a quote for the work.
I did receive a call that day and was told it would be $ 315 for everything. I had decided that $ 300 would be my limit to fix this 10 y/​o riding mower but I wasn’t going to quibble over $ 15. I told them to do the work. They said it would be done in a week to a week and a half.
Again, I received no call after a week and a half. I called the shop and was told that it was done. I asked when it would be delivered and I was told they would call me back.
I got a call back later in the day and was told the total was now $ 366. Not the $ 315 I was quoted. I explained what was quoted and that I would have never agreed to have the work done at this new price and was told that Mike the owner would call me back.
Mike called me. I explained to him what was quoted and he told me how he has done work too many times in the past for less than it’s worth and how he doesn’t want to do that anymore. I made sure that he understood what I was quoted and that I would have never agreed to have the work done for that price. He made no apology and no concession. I told him that I have no choice but to pay it. It was now mid-​April and my lawn needed to be mowed. He said he would deliver it on Friday ⁴⁄₁₂.
On Friday, ⁴⁄₁₂ I was called at 7:50am and told that it couldn’t be delivered that day. I explained that I really needed it because my grass was getting too high. I asked if it could be delivered the next day. I was told no because Mike had a doctors appointment. It would have to be delivered Monday. Another whole weekend of growing grass.
On Monday ⁴⁄₁₅ I received a call at 7:55 am and told it would be delivered within the hour. I explained that I had to leave at 9:30. It was repeated that it would be there by 9. At 9:30, I left with no riding mower delivered.
I got home at 1:30. Once again, no call to tell me what was happening. At 2pm, I called the shop. I was told that I received the wrong riding mower. When I said that I had received NO riding mower, he put the phone down and came back and said my mower would be delivered «in minutes». 20 mins later, it was delivered.
The icing on the cake… In addition to several items that were replaced that I didn’t ask to be replaced and I was charged for, I was charged parts and labor for a new air filter (which also was not asked for). The air filter was BRAND NEW. I had just replaced it myself before the mower went in for service.
These are the basic facts. I left out how aggravating and even angering this whole experience was. I think the facts alone are telling enough.
What a bummer to be treated this way.