Glenbrook Pediatrics

I don’t like Advocate, but still a great office and great doctors.

Advocate, thanks for ruining this amazing practice! We have been going to this place for 6 years and since Advocate bought it the service went from ¹⁰⁄₁₀ to ¹⁄₁₀! In the past I was able to get through to speak with a nurse within 3 minute wait on the phone. Now — you are lucky if they call you back in 3 hours! In the past I was able to schedule an appointment same day — not any more! And now I wanted to schedule a follow up appointment and the doctor (!) said it’s not necessary! TIME TO MOVE ON TO A DIFFERENT PRACTICE

We have been going to this practice for 3 years now and have seen nearly all the doctors at one time or another, including Dr. Higgins, Dr. Groboski, Dr. Singla and Dr. Gries. They are all very competent, caring, and take the time to listen. I have never felt rushed during an appointment with any of these pediatricians. I also like that they are open seven days a week.
For routine visits like physicals and checkups, I’ve found it’s really helpful to schedule well in advance. For school medical forms, they get so many that it does take a while for them to process those– about 10 business days after you hand it in. They’ll mail it back to you or you can come pick it up.
At check-​ups, when our children get shots, oftentimes they will have two nurses come at once to help make the process go as quickly as possible.
When you call, press 1 to make an appointment. I called this morning and spoke to the regular receptionist at the front desk, Jackie. I don’t know what happened with the Unilocal reviewer who said she spoke with an advocate operator; that wasn’t my experience.
They have a fish tank and a train table in the waiting room (it’s missing a piece, but whatever) as well as ice pops for sore throats.
I’m giving 4 stars instead of 5 because it’s not perfect (wait times for medical forms, not every doctor is there in the office every day, and some of the interior exam rooms are small). All in all, I think it is a good practice.

Advocate ruined this once wonderful place. It is not the same caring office it once was. I called today (which now you deal with very unhappy advocate operators and they are so surly and rude, you used to talk to the gals at the front desk who knew you) and I was not able to make an appointment with my daughters primary because «they aren’t doing that for the rest of the summer». I absolutely love Dr. Groboski but now I have to look for a new office. Advocate, you are the WORST thanks for ruining this for all of us.

We have been with Glenbrook Pediatrics for almost 7 years. I am saddened to read these negative reviews when this practice is as good as it gets. My daughter started with Dr. Walsh when she was in NICU in Evanston and we continued seeing all of their doctors over the years. With preemie asthma we clocked in 25 visits in one year alone.
Yes, they have decent turnover in medical staff so it’s not easy to constantly get used to someone new. But the ones we have been seeing for years are pleasant and professional. While Dr. Walsh is our favorite, Dr. Higgins and Dr. Gries are both phenomenal. We also see Dr. Singla on weekends/​emergencies since he is new and has wonderful way with kids. Never in 7 years did I have an issue with their forms, staff, medication, etc. As a parent you have to take on responsibility to follow up on things so if you do your part they will do theirs. Front desk could use some improvements in customer service both when checking in and calling… Again difference between new staff and staff we have seen for 7 years now.
Most important part of my review would be on quality of medical advice. These doctors are experienced, reasonable, very caring and firm in their advice and methodology so don’t expect to push your way like most parents do. I learned so much from them on managing illness, medication, expectations etc. One thing that is true is that you have to book an appointment with the primary pediatrician months in advance. For emergencies it’s anyone who is available, but I don’t mind that since they are all great.

I just moved to the area and needed to see a pediatrician quickly for a suspected ear infection with my son. After striking out with other groups who wouldn’t ate a new patient for a same day appointment (which is annoying), these guys fit me in right away. Dr. Higgins was super pleasant and helpful — even providing lists of other medical and dental resources in the area. Also my son loved the train table in the waiting room!

I walked in as a new patient, I stood by front of the desk for 30 seconds without a greeting, when the front desk lady finally looked up from her computer, we made eye contact and right when I thought she was going to greet me, she got up and continued her work, pulling charts etc. I was so offended, that I left. If this was the first impression of the office, i didn’t want to know what the rest of the visit would have been like. Very unprofessional. The first thing that they teach in business is to always acknowledge your customer and patient the minute they walk in.

Kids have been patient for 10 years. If you need a pediatrician go somewhere else. Service has deteriorated. 25 min on hold. 50 min to see dr after appt.

My son is sick, we called the emergency number and were routed to the Doctor on call. Dr Lauren called us back. My Wife explained her that my son is suffering with fever at 103 degrees. After explaining to her that he has been suffering for the past two days. Her immediate response was
«What do you want me do ?»
I think this was a very rude and unprofessional response.
If we knew what to do? We would have never called.
Hospitals and doctors office are not amusement parks that we love to go to or call, our situation forces us to deal with doctors. It is really sad that doctors treat us like this. In the profession to only make money. My grandfather was a doctor who had his Medical degree from England but he choose to be a doctor in a remote part of India.

I’ve been increasingly disappointed in the practice since it has grown. Every time I go there I seem to have some type of issue! I use to refer friends/​family to the practice but not anymore. Front office staff has declined (rude/​not helpful), we never see «our» doctor anymore – even when you schedule WELL in advance. I can’t stand that they charge for every single form that needs to be competed for school, camp, etc. ($ 10 or more each form) it is expensive! Aren’t doctors suppose to do this! never had any office ever do this. I went to this practice for personalized attention which no longer exists. I know others are disappointed too.

Great service and doctors, but never on time.