Village Plumbing & Sewer Service Inc.

We called Village Plumbing on a Saturday after noticing a pretty significant leak from our (15-​year-​old) water heater. We called and got the answering service, and they returned our call within 5 minutes. We received an estimate over the phone that was comparable to another estimate we got for the same type of water heater (50-​gal. Bradford White), plus they got here within 20 minutes. Jim was professional and quick. Although we weren’t planning on replacing a water heater today, what a relief it was to have it replaced so quickly.

Have used Village Plumbing for our needs for years, and was shocked at my experience last night. I had a plumbing emergency (dead ejector pit pump and overflow into basement), and called the Village number. Their answering service took down my info, and let me know he would page the «on call» right away. After an hour with no contact, I called back, and he indicated he would try again. I held out hope that I would hear from them, mopping up and trying to keep up with shop-​vac. Finally had to call someone else. I did get a call from them the next morning though — telling me that they have no emergency service and no on call. Will not use them again.
To be fair, other scheduled/​planned work to date has been reasonably done, with only minor scheduling problems. I regret that this has put such a bad taste in my mouth that I will not use them in the future.

I felt the need to write this review in the midst of scheduling a service call after reading some of the negative reviews which are to my mind unfair. We moved to Glenview in 2001 buying a house that was going through its midlife crisis with lots of plumbing issues. We have used Village Plumbing almost exclusively since then including one of our renovation projects and find them to be professional, clean courteous and buttoned up. Work gets done on time and I have never had to call them to re-​do something. They are always responsive to emergencies. I recently had them in to consult and provide corrective action in the midst of a kitchen renovation where the contractor’s plumber had proven unable to correctly install a hot water dispenser I had purchased from Village Plumbing. They tend to be pricey as subcontractors on projects but after this kitchen project I’d pay a premium to have them do the job. Great folks to work with.

Was very good!
Price was VERY reasonable!
Would use them again!

Absolutely the worst! I have gotten completly RIPPED off by these plumbers twice. This time, a simple kitchen faucet installation took over 2 hours and cost over $ 700. Absolutely ridiculous. Do not use these plumbers!