Parnes May & Associates

Have been taking my daughter here for almost a year following the recommendation of several acquaintances. I’ve yet to figure out a single thing they may like about the practice. Staff is horribly rude and slow. Doctors are indifferent. No one is particularly nice. This includes the other patients. The waiting room is old and stale and the patient restrooms are disgusting.

We have been going to this practice for several years now. The doctors have been nice but the staff has not. We are moving to a new practice after several bad experiences. The staff usually rushes my son and from front office to the nurses many seem annoyed all the time. He was afraid to get weighed by one nurse on several visits but not with another as the first one never smiled. The staff do not consult the doctors when a problem occurs and take a very off putting approach. For example: We saw the doctor three days ago for persistent fevers and cough. He kept have fevers so the doctors office called and we were advised to come back in for a check up. We were told there is a after noon sick clinic so if be made it before 5pm as we could not make the 3pm open time slot. We made it to the sick walk in but TURNED AWAY by the senior staff Donna. Told the walk in appointments filled and we would have to return although never told by the scheduler that we had to make an appointment. She even ushered us out the door. Later the doctor called back and said we should have never been turned away. The staff NEVER consulted the doctor on this situation per the doctor who called back. Leaving because the doctors are not managing patient care but the staff who are not physicians.

This pediatric practice is now in Ellicott City, Maryland (2013). We have used Dr. Mailander for both our children and find her to be incredibly skilled, attentive and with an excellent bedside manner. We are so grateful to have found her! The office itself is large and bright and the office staff have been courteous and responsive. Thank you, Dr. Mailander!