VCA All About Pets Animal Hospital

DO NOT take your pets here. We brought our dog here for a skin condition and all they gave us was antibiotics — did nothing — so we ended up taking her to a dermatologist instead, who worked miracles.
I brought my cat here for a bladder issue and they held on to her all day, because her bladder was empty — I had to call and see if I could pick her up, and they finally took a sample with a needle. They couldn’t identify if she had stones or just inflammation, so I will have to take her in again to get an X-​ray done… still paid a TON of money for a small little exam and meds.
A few weeks ago, we brought our 11-​year-​old dog, who is a min-​pin/​pug mix in. They identified that she had a heart murmur, but said it was only a 3 on a scale of 1 – 6, and we should just «keep an eye on her.»
Fast forward — we just got married and left her with a dog/​house-​sitter. Apparently, she started acting funny a few days before we got back, but it seemed like she was just sad. On Saturday morning, we had our dog sitter rush her to VCA, because it appeared she was extremely sick (couldn’t stand up, was throwing up, wouldn’t drink water — it looked like a stroke). Our sitter brought her in right away, AFTER we called to make sure they were open and instructed them that something seemed very wrong. They made our sitter wait 10 minutes before a vet came in, and our dog died in his arms. They performed CPR, but were unable to get her back, and are still unable to tell us what happened, without performing a $ 350 dog autopsy.
Now, I realize she’s a older dog — but she was perfectly healthy when we left… AND, they didn’t seem to have any sense of urgency in the situation.
Secondly, they charged us $ 210 for CPR for 10 minutes, and an exam fee, even though, she was basically DOA. «Sorry your dog died — here’s a huge bill for us doing nothing.»
I will never take my animals here again. Be warned! They do not care or have any sense of urgency at this animal hospital.

I echo the earlier comment (in the hidden /​not recommended reviews) about up-​selling. I don’t like being pressured to get medication for an ear problem that may develop in the future, only to find out at checkout that the cost of the medication was 3x what I would like to pay for a preventative treatment of a low likelihood condition.
The care was otherwise fine but if I had known in advance that they have a habit of up-​selling then I would have approached the appointment and handled that conversation differently.

Oslund and I love VCA All About Pets! I have been bringing my Cavalier Oslund here since he was 9 weeks old and this is the vet that I trust with my firstborn pup. Everyone working here is wonderful, they are great about getting you in for an appointment as soon as possible and are very personable. Our vet Dr. Kokes is absolutely spectacular! Not only is she so very sweet and gentle with my shy dog but she is great with the human end of the dog (myself). I appreciate how patient she is with all of my questions and «what if» scenarios. I recently brought Oslund in for an eye injury and Dr. Kokes seemed to genuinely care about what was going to be best for my dog in his healing process– she went above and beyond when she didn’t charge me for an eye pressure test.
My conclusion: Dr. Kokes and VCA All About Pets truly does care about pets and aren’t trying to nickel and dime you. I’d HIGHLY recommend them.

Located in a strip mall between theres’s walgreens & byerlies. There’s plenty of parking.
I’ve been bringing my dog Toby here since he was a puppy. The staff is always so sweet & shows my dog love whenever he’s in. We never have to wait long I’m in and out within 45 minutes.
Were always presented with the cost of everything before anything is done to make sure were comfy with the cost.
I recommend everyone bring their pets here ;)

We will never go back here, even though it’s within walking distance from our house. When we first got our puppy, we started taking her to VCA and thought at first they just had a couple of «off» days with office staff. We would consistently be shown to a room, examined by the vet tech, and then be made to wait 15 – 30 minutes for the vet! Nobody came to check on us and nobody even apologized. We stopped going. Recently because of a time crunch we took our puppy back to VCA to look at an infection around her mouth. Once again, we had to wait 30 MINUTES for the vet! This time I really complained and after talking on the phone with the office manager who informed me they would not charge me for the visit, was I surprised when the bill showed up in the mail! I called VCA to talk to the office manager who very coldly told me she recalled not such conversation, but did discount our bill as a courtesy. I was ready to tell her where she could stick that courtesy but I figured social media would be more effective. Do NOT take your pets here, there are so many other wonderful options. They don’t care about you or your pet, you’re just a source of revenue.