Big O Tires

I always recommend this store to friends and family. The service is the best that I’ve seen in this business, their prices make me wonder how they’re able to keep the lights on, and they don’t take long to perform services. This place is great!

I’ve been to this location twice after having two nails in my tire on two separate occasions. They were very helpful, and able to get me in the same day to fix the tire. They didn’t charge me anything for either repair! I appreciate their customer service and will be going back in the future for all other repairs.

Very positive experience with Big O tires in Golden! Im finally getting on board with Winter tires (as Ive never had AWD and studdless tires Before). Brett and Scott (the twins) really educated me on my choices for the nasty winter coming up. I got in and out before the winter rush, and was very Pleased with the Tire deal i got from Big O! They have a very nice waiting area as well. Do drop in or call, they will certainly take care of you as well as they did me.

Too bad I have to leave this review. Although ALWAYS very slow, they have also been so kind, honest, and affordable.
I’ll tell the short version of this ridiculous story.
Had 4 new tires, the alignment and a tirod serviced here in May. Just under $ 900. Mid August I get a weird noise in the rear wheel well. Take it in and they have my car for 7 hours! Dropped it off at 7:15 am and was assured we were 2^nd in line. Had to call back at 9:20 and then 10:40 with the same promises on the phone and then finally the guy who answered decided to test drive it. I was NOT happy as we were walking near the shop thinking they would be quick and it was very hot and I’m very pregnant.
They call back to say he can’t figure it out and will need until end of business day. Okay. They call around 3 and still can’t figure it out up on the racks, «never heard this before» and I should take it to so and so. Said it was safe to drive to our plans that evening, his words: «Not a safety issue but a drivability issue.» Okay. Thankful we decided the noise was too intense to drive anywhere the remainder of the weekend.
You won’t believe what Monday brings. The mechanic we brought it to finds LOOSE LUG NUTS! Both rear wheels. How did they miss this? Plus it can only be their fault-​noone has touched the tires since May unless someone is out to get me in Golden. There was also a lug nut missing, which my husband said was missing when we got the tires repaired back in May and he couldn’t believe after paying $ 800 for a service they didn’t replace the lug nut.
Well thankfully the new mechanic tightened them all and replaced the missing lug nut.
I contacted the business and left a message for them since they didn’t answer DURING business hours. Never heard a thing back which just tops the cake and takes away giving them 2 stars.
I used to sing the praises of this place in Golden but never again. Cannot risk this being pregnant or when our bundle gets here. No thanks!!!

After experiencing a leaky tire I first went to the dealership who told me I had to have the tire replaced which would cost me $ 250+. I took it to Big O immediately after to see if they thought a patch was possible instead. Not only did they fit me right in, they determined a patch was possible, fixed it while I was waiting on the determination, and sent me on my way without any charge.

I tried out Big O Tires on S. Golden Rd because it is the closest tire place by my apartment. I went in for a flat repair and left my car at the shop so that I could attend to other matters. I was told that if my flat could be repaired, it would take about 1.5 hours. I dropped my car off at about 8 – 9 am. I never received a call to pick up my car that day, although I was apparently called. But, a message was never left to my voicemail. Also, the shop didn’t attempt to call my back a second time during the day. So, I ended up having to pick my car up the next day. When I picked my car up, the driver side door wouldn’t open although it was working fine the previous day. I had to leave my car at Big O Tires for a longer period of time so that they could fix the door that didn’t work when I picked it up. I’m just glad that they fixed the door free of charge. I normally wouldn’t go here because I have a different shop I usually go to. But, I’m not sure I would go here again. I’ve definitely had better experience at my usual shop. I would also like to note that the tires here tend to be on the more expensive side. Since my flat was not repairable, I was offered to replace my flat tire. The high end price was $ 300 and the low end price was $ 200. A little more expensive than what I’ve bought before. If you wish to repair a flat here and have not previously bought tires here, it will also cost you $ 20. Just fyi.

I’ve always had great service at Big O, and this particular branch was no different. I had a flat and went in to see if they could repair it. I explained that if it was not possible to get it repaired, I would want to buy a new set of all seasons. The rep took one look at the tire and said it was no problem to fix it. Since I had purchased those particular tires at Big O, I had my tire repaired for free. Frankly, I know nothing about tires, and he could’ve told me it was completely ruined and I wouldn’t have known any better. Seems like this is a reputable place to me. I need new summer tires, so I’ll be back to Big O in May or so to buy some new ones.

After a recent snowstorm I brought in my car to check the wear of my tires just to be safe. The salesman spent under 30 seconds checking them out before telling me they were down to 2/​32″ and should be replaced, commenting that I must be sliding all over the place. I returned to the Subaru dealer who sold them to me since they only had about 35k miles and had a 60k warranty. After putting them on the rack the dealer measured two at 7/​32″, one at 6/​32″ and one at 5/​32″. While that’s some odd wear it’s nowhere near 2/​32″ or time to replace the set for $ 800. I feel like Big O provides bad advice to sell more tires so I won’t be returning.

I keep trying to give these guys business, they are the closest to my house, but every time I go in and try I walk away wanting more, and to spend less, from a retail tire store. The last time I tried, I called to see how much they would charge to mount bobcat skidsteer tires, I buy the actual tires at Bobcat of the Rockies, I was quoted $ 50 each. I said thanks and hung up. Once again I called the tire store in the little Blue building right up the street, I won’t say what I paid but Big O was 4 times as expensive, per wheel, you do the math… I’ll never be back again Big O, and frankly in today’s market I’m not quite sure how you can either.

First they told me I needed a timing belt replacement. Then they realized my car doesn’t even have a timing belt in it, it has a timing chain, which doesn’t ever need to be replaced. Rather than being honest and telling me that, they called back and tried to sell me a completely unnecessary $ 1200 timing chain replacement.
They were completely unethical. One of my worst experiences with a business ever. If I hadn’t have done my research after they upped the price, I would’ve spent $ 1200 that my car doesn’t even need.
Do NOT go here!

BEWARE — This USED to be a good place back years ago. Three times now and each a bad experience that just gets worse. Today was the last time… my husband took my car in for 1) a free rotation (we bought tires at this Big O) and 2) tire repair for a large nail you couldn’t miss seeing on the front right tire. Although my husband told them which tire they pulled all four for rotation and water tested to find it… stating they couldn’t identify a leak or a nail they supposedly rotated the tires. The saddest part is they put all four tires back on the very same locations (yes we labeled them before based on past experience) and when we took it to the Golden Auto Clinic for an oil change they (without being told about the problem) identified the nail in the right front tire. We’ve also found out the oil in my car was not synthetic as i had paid for during the previous oil change at Big O’s, they also noted that my car had the wrong wiper blades which you guessed it Big O had installed. I had complained before to the Manager at Big O’s that I thought they’d done a poor job since my levels were low following the last oil change, tire pressure was low and the wipers did not seem to function properly (I’d actually had to return to the store to have them installed as they’d forgotten) thus i doubted they’d used the synthetic oil or even changed my oil, etc. i also told him that this same visit they’d need time and after receiving a call that my car was ready I returned to the shop to find it out front running with the keys in it. He said he was there changing things up there’d been some problems but did not offer to remedy. Thus this is why we were only going back for tires now and that can’t even get that right. Note: this is not consistent with the experience we’ve had over the last 30 years at other Big O’s. We liked the Golden Clinic because they use a checklist to go over your car, seem to be extremely knowledgeable and review ALL their findings with you. Grease Monkey on Golden Rd is also a good choice when you want to feel confident that they changed the oil, actually checked under the hood, filled the fluids, etc. they also place paper mats in your car and even give you a car wash whereas with Big O you get your car back with grease on the floor boards, seat, etc. For the record I’d gone back to review and make a point to the Big O manager but having done that two other times and still no improvements made i have to hope there’s some corporate oversight that catches them as they surely must be suffering on the bottom line with this kind of poor service.