Hediger Relocation Services

I waited a week after my move to post this review because I was so aggravated by my experience. I was recommended this company by another locally owned moving company who was booked out. I liked the idea of supporting a local company, so I called and booked through Steve. Now for the move itself…
Did my items get moved? Yes. Was my experience with my company one that would make me want to hire them again? ABSOLUTELY NOT.
They showed up 30 minutes late due to snowfall where the truck was parked the night before. I completely understood. They said they wouldn’t move my glass inserts on my tables or my pictures (medium to small sized canvas wall hangings and/​or frames from Kohls) because of liability and insurance concerns. I was a little surprised as I just had movers move these a year ago without a problem, but I went along with it. They were carrying out my mattress unwrapped and I asked if they had covers for transport so the mattress wouldn’t get dirty (standard moving practice). They said no and that if they had known beforehand, they could have maybe provided them. Who doesn’t have a mattress? I was baffled, but still trying to roll with it.
I originally hired 2 men, and as I was packing that week, I realized that a 3^rd man would make the job easier, so I called the day prior and they were able to accomodate for an extra $ 30 an hour, which I was happy to pay. What was frustrating is that of the three men I was paying for, I felt like I was paying for 2 and a half men. Steve’s 2 sons did a great job all in all. However, Steve said he was exhausted without much sleep from the night before. Initially, I was understanding, but he mainly stayed in the truck and shuffled around furniture/​boxes most of the time and certainly wasn’t what I would consider fully engaged for moving furniture. I was disappointed.
The real kicker was when I went to pay. They knocked on my door at 12:30, started moving me at 12:45. We finished at my other location at 4:30 on the nose. I asked Steve how much it was. He said $ 650 for 5 hours. I was confused and asked why 5 hours because I was calculating 4 hours. He said there was travel time to/​from the move. I live about 15 minutes from Golden and when I booked I SPECIFICALLY ASKED if there would be any travel time costs. Steve himself told me he wouldn’t charge travel time because I was so close in proximity to their office. This was one of the selling points for this company. So I was really shocked that the very person who told me no travel time was now changing his story. I recapped my conversation with Steve, reiterating the no travel time I was quoted. He didn’t seem to recall telling me that and said he would ‘split the difference’ with me and charge me 4.5 hours. I said that I would only pay 4.25 hours. We went back and forth several times. Finally he said, ‘whatever’ in an aggravated tone. So I gave him my card and he says to me ‘we only take check or cash.’ At that point, my frustration level went through the roof. I told him that he should really let customers know that up front. I didn’t have a check or cash on me and I had to have my friend write him the check. Honestly, I probably would have given this company 3 stars up until the payment at the end when I had to deal with Steve. He was very rude and dismissive of me as a paying customer. He left a very bad impression and I didn’t feel appreciated as a customer. I would NEVER use this company again b/​c of that customer service attitude that started with ‘we don’t move that’ and ‘we don’t provide covers for mattresses’ and ended with what was point blank rudeness.

We used Hediger and his sons for our move from Conifer last fall.
They were very careful with our furniture and belongings and very quick. Affordable too! Strongly recommend.

We have used these guys twice (our move to the old house in 2005, move to the new one recently), and we could not be happier. Our old agent recommended them, and their prices were the cheapest by far, and I’ve never seen a group of guys work harder. They were straight up and honest, and the company has been around for over 20 years. Not necessarily the company you’d want if you want the movers to show up in formal attire, but that suited us just fine. :) Highly recommend.

I have to start by saying that I have now used Hediger Relocation Services TWICE and they blew me away by their stellar service both times. The first time I hired them was back in September 2013. I was moving from a home in Evergreen, CO to Golden, CO and both had tons of stairs. Hediger’s three sons arrived and were swift and extremely careful with all of my belongings. Not one item was damaged and everything arrived and placed in my new home exactly as I asked. They were very professional and I vowed to hire them again if I should ever need it.
Well, I just finished with my second move today and again was super impressed with their service. This time I had my fiancé help manage the process and they were done in record time! Not only did they arrive on time, were caring with the loading and unloading of my belongings, and FAST… they also remembered me from the last move! I will recommend them to everyone I know and will continue to be a loyal customer of theirs for life!
Thank you Hediger Relocation for yet another spectacular moving experience! We could not be more thrilled with your services!

DO NOT USE THIS COMPANY!!! They are thieves! They admittedly stole my 52″ TV among hundreds of dollars in misc. items because they decided that they wanted more money an hour before they delivered my move; after providing me, in writing with a FLAT RATE QUOTE. Steve Hediger (the owner) told me as well as the detective assigned to the Felony Grand Theft case that he «does this all the time» and «has hundreds of TV’s» when people don’t pay additional charges that they decide to tack on for no reason.
Horrible company, terrible business practices and Steve Hediger and his son are thieves.

We used Stephen Hediger and his crew to move from Golden, to Lakewood Colorado. I can tell you they a professional and worked very hard! They were very careful, and very honest and respectful. We would be very happy to recommend them, and would use them again.