New Earth Green Depot

Very disappointed with this business. Susan sold us something she did not deliver. Crew was polite but did not do a satisfactory job. Lack of attention to detail. Failure to communicate. Failure to follow up or even respond to our communications. We are looking at hiring someone else to fix the work. We were a $ 40k job. The only time we got a response was from Susan’s assistant who wanted «final payment» despite our request for a walk through. Would not recommend to others. Sorry because we like to support local businesses.

Terrible experience — Susan at New Earth Green Depot is awful — she had her assistant call and cancel our 10 am appointment at 6 pm the night before because «she must have forgotten about other meetings or… something, yeah, she just won’t be there.» I should have gone with my gut because initially she was very rude when returning my first call to them requesting landscaping services. I had spoken with whomever it was that answered the phone there and was told that Susan had asked her to find out specific info before she would call back. So, once I made it through her vetting process to make sure I was going to spend enough money (budget was the first question) with them since they are just so busy I was told I would receive a call back. I wasn’t available when Susan called me a few hours later and she left a message telling me I should let her know when I could answer because she was just so very busy and apparently leaving a voicemail was a waste of her time. I reached her shortly after and we made an appointment which I let her know I would be taking the day off for. She cancelled due to a having a family emergency — I totally understood and rescheduled. After she blew us off the second time, we ended up not going with them because when her assistant cancelled I said that if she couldn’t make the rescheduled (which was 3+ weeks away from the first appointment) time we’d chosen work, she didn’t need my business. Never heard back from her — guess she’s doing just fine without my business.

Stopped by here not long ago. I’m working on a big landscape art piece and decided to stop in. The location is lovely and easy enough to get into. From the outside it’s particularly inviting and well maintained which nicely displays the work they provide. Although I’m sure they offer great products, this establishment severely lacks customer care. Upon entering I was merely gazed at, ignored for more than 10 minutes and when finally asked if I needed help, it was in such a un-​genuine, rude manner that I was literally pissed off walking out of there. I felt as though because I wasn’t «dressed» for this place — that I’m thought to automatically not be a buying customer. My decision to not buy one thing from this establishment was based on their poor, judgmental staff interaction!