The UPS Store

This store is fantastic. When I moved to Goleta from NJ, they helped make my transition easy. Over the past 4 years, Terry and staff have been friendly, helpful and reliable. They are the best!

I have a PO box at this store and conduct all my business mailing needs from here. Terry, the manager has always been very helpful and friendly. It is rare to find a neighborhood feel in town any more, where you can go and be greeted by name every time. I have been impressed by the care and customer service I have received at this store. This is my weekly stop for mail, returns, pick up and notary services. I would not go anywhere else.

This UPS store is fantastic! I have been a loyal box holder with the store for the past seven years. Not only do they handle all of my outgoing and incoming mail with accuracy and efficiency but the customer service and management in the store is excellent. In the past seven years of working with fine group of people, there has been literally one error in the hundreds of letters and packages and envelopes that have come in and gone out for us. That minor problem once brought to Terry’s attention was immediately corrected with profuse apologies, and systems put into place to prevent it from ever happening again. This is exactly what good management does!
Bottom line if I could give them 10 out of five stars I would. If you want to be treated with friendliness efficiency with a little bit of humor thrown in this is THE PLACE for all of your mailing shipping and business office needs.

I’m shocked to read the poor reviews as I have had nothing but great service. I expect to wait but am always treated well there. At times, there is only one associate, usually Terrie, and I’m amazed at how she handles every person the same and so calmly. I’ve worked in retail for 25 years and know how impatient and rude a lot of customers are. They don’t seem to understand that one person can only go at a certain speed to avoid errors. In all of the times I’ve been in there to ship and to drop off, I haven’t heard the rude comments.

Someone needs to get the older white woman with glasses a prescription for medical Marijuana because she needs to chill with the bad attitude and clear frustrations with God only knows what in her work life or personal. The customer service I received from this one particular employee was disgusting. I come in and she’s on the phone yet proceeds to glare at me while I walk in. There are a few people in line ahead of me, trying to send some bottles of vitamins probably over seas to their family and this woman stomps over looking clearly annoyed that she has to deal with it, stating in a rude manner «We JUST did another one of these». Lady, calm down. Then proceeds to walk over to her computer and probably type up her manifesto of why she hates UPS, in order to look like she’s pretending to be too busy to help me. Fine, ok that’s fine. I wait in line for the other woman to free up to help me who is busy with the vitamin customers. Then good olé Roz lookalike from Monsters Inc. sighs and looks up at me with such annoyance and asks me what I need help with.
Sorry I’m not sorry for answering her in an even more aggressive and rude tone. She just takes the package out of my hand and that’s it. Christ lady, I am like a godsend when it comes to customers of UPS. I prepackaged, pre-​taped, pre-​labeled all my things. I address my awesome UPS driver by name and send him Christmas treats every year. If they cheerfully drive around during the holiday season yet you want to take up a problem with people then get a new job! Sorry I’m not sorry for walking out of there exclaiming «Rude!» while I’m halfway through the door.
Moral of the story, don’t go to this UPS store because there’s a cranky old white lady who likes to give you problems the minute you walk in, pretending she’s working when she’s probably writing a memoir on Microsoft Word so she doesn’t have to help you.
Edit: I truly believe that you should treat others the way that you want to be treated. I believe that the customer is NOT always right and that employees should be able to defend themselves in a time when a customer is being belligerent or hostile toward them for no reason other than they themselves wanting to take their anger over company policy or personal manners out on the employee. With that said, this employee’s behavior had nothing to do with how anyone in the store was treating her, but how she decided to take her frustrations with other matters out on me and out on 2 other international customers whose first language was clearly not English. I am disgusted by the way that she decided to treat people that day, and that was only the behavior I witnessed before I left. Who knows how she was conducting herself prior and after. The manager has said that she was sick that day. First, working in a customer setting, if you are so badly ill that it negatively alters the state of your mood and makes you feel that horrible, then that employee should not be working. Second, I have worked customer service where I had no option but to come in while I was sick, as well as my coworkers, and I have never treated someone with such hostility before.
I seriously do not doubt that this place deserves more 1 star ratings. While I am sure there are other employees here that may do a great job and are friendly people, this woman was not and I will hold back none of my harsh criticisms.

I had a horrible experience. I sent an urgent package for guaranteed delivery on a certain day with no signature required. It was not delivered on that day and a note was left requiring signature. When I called the Goleta store to discuss it and find a solution, I was told I will get a call back. Nobody called back and the driver did not even stop by anymore. I checked online two days later and it said that the delivery addressed has changed to a different state! I called UPS and apparently the Goleta store (Terry) changed the address on her own! When I called her, she said she is busy to talk and will call back but never did.
It is illegal to do such manipulations and I will follow up legally since this was an urgent document. I am very disappointed at the ill-​will of the store representative, Terry. I already talked to BBB and will for sure pursue this legally.
Also, if you are saying that it is the driver who decides to leave a package or not, please communicate this when someone is sending a guaranteed delivery.

Honestly, they deserve 0 stars so this branch stops running. Not having this branch would be a benefit for the community than having it continue to run with incompetent and disrespectful employees.
I am an avid Amazon buyer and constantly need to make returns. However, with every encounter my fiancée and I have made to send packages back. We are met with the most horrible customer service. Telling us «can you hurry this along» or having the manager already taking the position of hostility when being called to the front.
Once again, either replace your employees or go out of business. We don’t need this negative business ruining our community anymore.

I simply wanted to return some item and the staff was so poor. I was having a bad day and the lasting I thought would happen to me would be the rudeness coming off this staff member there was no «hi how are you» or «what can I help you with» he said «ya well you can pack it Im busy right now» he wasn’t he went to chat with another staff member and laugh while I needed help cause I didn’t know what to do. I almost want to work there to cheer people up cause the people that work there need an attitude upgrade !

The staff here need to go through a «how to» customer service class. I went to drop off a package and before I could even ask for a tracking number the woman moved on to the next person in line. I kept trying to ask for my tracking but the woman told me she was busy. ARE YOU KIDDING ME?! What kind of employee are you?! I stood there for 10 minutes and every time I tried to ask her for the tracking she walked away from me. Honestly, I have nothing against UPS but if customer service is a problem I’m never going back here!

This was horrible. the customer service was disgusting I watched a worker being extra rude to and old person that was clearly confused and in need to help. My family needed to papers notarized and the lady didn’t not understand them. «Fine no problem «however instead of focusing on the task at hand she was engaging in work place banter. Then had the Gaul to say she couldn’t understand the papers and she didn’t complete the paperwork and we had to return again. Ugh this is ridiculous.

The ONLY place I go to ship my packages. Forget USPS, FedEx, and even the other UPS stores in downtown and Calle Real. If you need your packages to arrive in one piece and on time, just come here.
Service is quick and all the workers here are so friendly. They’ll help you find the cheapest route to send your stuff, even with tracking. It’s a small shop but they have everything you need including boxes, tape, envelopes, and even gift wrappings.

I came in here to send an RMA item. When I came in I still needed to tape it, put a label on it and some other small items the company required. The staff was extremely friendly, helped me make a nice label, and gave me supplies to finish the packaging without fuss. Nice people, good service.

Got my copies done here, handy dandy.

I only come into the store just to dropp of packages.
The staff is friendly.