UPS Customer Center

I never have problems getting things done at this UPS Center. I like to go straight to the source and not deal with middle people so that is why I come to this location. Joe is always really helpful, goes out of his way and patient as I am a total «scatter brain» Customer service has always been on point for me.

I sent a nextday air mail through UPS on Friday to a place 60 miles away, which cost me $ 28, and expected it can be received on Monday. However, it was sent to a wrong place just 20 miles away from my destination. I made numberless calls and the answer was still «no, we can’t make it today»
On Tuesday, guess what, I received another call, sorry, you mail has to be relocated and we’ll deliver it tomorrow.
Thanks for the useless massages!!!

UPS people do not receive MyChoice orders/​communications/​delivery changes and vice versa. Big Brown is a Big Disappointment. They admit making two delivery errors, not delivering when they said they would, but still want to charge me $ 5 for each of the two errors PLUS another $ 10 to pick up at a UPS Store where I don’t have an account. Sticking with FedEx!

I work full time so was not able to be home to accept my packages on original date of delivery. I called a few times, spoke to Juan, Renee, and a handful of other people and everyone was extremely helpful and kind. I asked for my huge packages (furniture) to be stored with UPS and delivered a week later. I received my boxes today and everything was in perfect condition, and all of the employees went out of their way to help me. I’m very thankful for the support!

This is for the customer pick up counter at the hub in Goleta located at 505 Pine Ave. On Wednesday, I asked an UPS agent to hold a package at this spot, I SPECIFICALLY asked and CONFIRMED that the package would be ready for pick up after 8am because I had to work at 9am, and Goleta is a 10 minute drive.
I get to there at about 8:40am. No one at the counter. A few drivers and loaders are walking around and I ask a few of them if they can help and they tell me that they called the guy that works the counter. One guy says «its not me bro sorry…“I wait 5 minutes and noting. I keep asking and after another 5 minutes he shows up. He asks for the delivery address to find the package… cant find it, he asks for my name, still cant find the package, he asks for the tracking number. So I hop on my iphone, which has a weak signal, and finally after navigating the web, I give him the tracking number. He then informs me that the package hasn’t been unloaded yet and to come back after 9:30. I ask him am or pm and he kind of laughs and says am. I tell him based on what happened so far, I wouldn’t be surprised if it was pm.
Failure on multiple parts at ups and this is not the first time. I want to look into a way to cut ups (and fedex) out of my life completely. What a f’ing joke. Now I have to go BACK out to Goleta after work and probably have to wait in a very long line. Here’s to a big middle finger pointed right at ups.