Tuxedo Avenue

They show u a nice tux to try on and then on pick up day they give u the worst material ever

My fiancée and I chose Bridal Warehouse/​Tuxedo Avenue for our tuxes as we were unable to find what we wanted at Men’s Wearhouse. The woman who helped us was very nice and we felt confident we’d have exactly what we wanted for the wedding.
To say I was disappointed is an understatement. All but 3 sets of measurements were done in this very store (we rented 10 total). When the guys went to pick up their tuxes EVERY tux was wrong. Too big, too small, wrong arm length, pant legs pooling around their shoes. They then, the day before the wedding (because there’s nothing else they had to do that day, right?) had to wait more than 2 hours for the store staff to alter the tuxes for them. Even so, the fits were still bad, and one of the groomsman had to have a shirt overnighted (to arrive THE DAY OF THE WEDDING) because they didn’t have his size. Bear in mind, the guys were all measured MONTHS in advance.
My dad and brother went together, but separate from the rest of the groomsmen. Apparently they were too polite to complain (I wish I’d been there to speak my mind!) and ended up with horribly ill fitting tuxes. My father, normally well-​dressed and fairly distinguished-​looking, looked disheveled and gaunt because the tux was so big. As one guest pointed out, «He looks like a survivor of Auschwitz».
Needless to say I was extremely disappointed, and I wish I could say it didn’t matter in the end. But honestly, so many of my wedding photos are ruined by the horrible tuxes. To add insult to injury, there was no discount offered to compensate for the issues. Every single one of them paid almost $ 300. Makes me sick to think about it.

Kathy was magnificent! She took good care of my wheelchair bound son. She remembers her clients and calls them by name (some others came in while I was there). Just makes you feel so comfortable immediately upon entering the store. My son’s tux looked AWESOME on him. One of the girls recommended something I wasn’t up for in the beginning, but decided to go with it… best decision!

My fiancée was looking for a dress at Bridal Warehouse (which is located in the same building as Tuxedo Avenue), and I decided I’d get my suit taken care of at the same time. As a casual guy in my twenties, I don’t currently own a suit, so I figured a wedding was a good excuse to buy one.
I went over to their Tuxedo Avenue desk and, when they couldn’t find me in the system, told me they couldn’t help me since I wasn’t registered with them. No help in getting registered initially. No help in asking me what type of suit I was looking for. Just, nope, not in the system we can’t help you. They gave me a little booklet of styles and color swatches and sent me on my way.
How does one register with them? I don’t know, and apparently they’re not going to explain it. A little research tells me they do sell suits (opposed to just renting), but I’m not sure what a person has to do to buy from them.
Afterwards I went to find my fiancée who was busy looking at dresses. She was surprised that I had finished so quickly, and I mentioned what had happened. The associate who was helping my fiancée took me over to the tuxedo desk and asked the two associates why they wouldn’t help me find a suit that I liked. They had a short conversation where they explained their policy about not fitting or helping people that weren’t already registered with them. Meanwhile I stood there feeling a bit awkward at the whole situation.
I’ve been in customer service for five years and I know how rough it can be. It’s completely changed my view of people who work in service jobs, and I try to go out of my way to be the type of customer that I would like to help at my job.
That being said, this was really shoddy customer service all around. I came away feeling frustrated and a little embarrassed as I tried to get somebody to help me.
Later that day I went to Joseph A Banks and had a wonderful experience. They fit me right away, gave me my measurements on a card, answered my questions, and showed me several styles which are going to look fantastic on my wedding day.
Seriously, avoid these guys if you can.

Oh my lord! This had to be the worst tux rental on the planet. We did not have our jackets until a few hours before the wedding. Several of the pants were too short, and a couple of the jackets looked like they were for a sumo wrestler. I would not in a million years recommend this absolutely horrific place.