Abrazo West Campus

I’ve read the other reviews and saw both good and bad. Being from out of the area, we had reluctance in coming here based on Unilocal and word of mouth opinions. Having been to the ER at Banner Estrella hospital, which we had a horrible experience despite favorable opinions, we felt it couldn’t get much worse.
My wife, the patient seen for a knee injury, received excellent care from the ER staff. It was during the daytime shift, so that might be some of the difference — I don’t know. But it’s important to us to give credit where it’s due. They deserve the accolades for treating my wife. All of the staff was courteous and professional.

Please read so you don’t have this happen to your family. If I could give this hospital a zero star rating I would. Honestly I’m not sure why I’ve never thought of giving a review until now. My dear sweet dad died at the hands of this awful hospital who hire unqualified and uncaring staff. It happened 6 years ago tomorrow and my heart is still broken. They know who they are and I pray that they have changed their ways and have not let another patient suffer like my dad did the last night he was here on earth. That night still saddens me and how I wish I would have called 911. Yes 911 while sitting in a hospital room next to my father who was in extreme pain. I begged and begged for the nurse to get the on call Doctor to no avail. She kept telling us all he had was heartburn. She would give him an antacid and that was it. It was not working and we both knew that something else was going on. No one would listen to me. I tried the night nurse at the station, nothing. At one point the nurse then switched to morphine. It was not helping and actually made my dad feel worse. I was so scared. My dad was so scared. My dad was a decorated WW11 vet. He fought for our freedom and here he was being treated like he didn’t matter because I believe because of his age. He died the day before his 86 birthday but before falling and breaking his hip five days earlier, he was still driving and still working. It was the worse night of both our lives. I tried to keep him calm and tell him everything would be okay, I didn’t know what else to do. It was a long night of pain and no sleep. When daylight came I prayed maybe now someone would listen. The doctor who did the hip surgery came in. I told him about the horrible night. He barely listened and said an intestinal doctor would need to look at him. At no time did anyone really give him an exam. I. When the shift change happened they came in to finally change his bandages. They made me leave the room and as I stood right outside the door all hell broke loose. They finally realized, literally hours and hours later, that something was wrong. My dear dad’s vitals were dropping. I ran in and has they gathered stuff together and my dad lay there with the oxygen mask and his eyes so scared I told him that I loved him and that things were now going to be okay. I kissed him, walked a step away, went back to him and told him i loved him one more time. They wouldn’t let me go downstairs with him. I was shaking as I made calls to my family to get them there ASAP. As we gathered to wait for news, we received conflicted reports from 2 different doctors. Finally the super nice heart Doctor came out and she held my hand and told me my dear sweet dad didn’t make it. I could go on and on about this horrible hospital from the moment my dad got to the ER. How they don’t give the feeling as if they even give a crap about their patients. They even put the wrong date of his death on the death certificate. That was like twisting the knife. I eventfully had a meeting with the «big wigs» of the hospital. They acted like they cared then but it was too late. My dad was gone. Yes I’m grateful I had my dad for so long but how he was left to suffer is inhumane. Basically my dad had a blood clot that was traveling up to his heart the entire night. It was not heartburn. He pretty much had a super long heart attack and no one cared or listened. What’s even worse, no attorney would take the case cause he was 86. So what it says to me is that we don’t respect our elders and that they don’t matter. I’ve read and researched hospitals and I suggest you do the same. In an emergency be educated on what hospital to go to. Not all hospitals are the same. Although it was the most exhausting and terrifying night of my life, I am so glad that I was there with my dad and he was not alone to endure that horrible night of pain alone. What really upsets me is that I was there and the staff treated my dad like that… what about those patients that have no one to look after them? How are they being treated? That breaks my heart and some how I’m trying to help those who are so vulnerable. Hug your parents, and tell them they matter. Most importantly go to another hospital. I agree it is Death Valley.

I have a chronic kidney disease in my only kidney but they seem not to care abt it i have been waiting for some pain medicine n nauseas medicine for 5 hours and nothing all because a year ago i had a problem with a doctor name Dana on the er she has me flag as a drug seeker when i have proof many times that im not an additc she ery unprofessional.
This will be my last visit here

On March 3^rd, my 81 y.o. mother suffered a very lite Thalmic Stroke and I took her to the ER at this hospital. After completing the paperwork, we were inside within minutes of our arrival. Everyone from Allyson (ER Admin) and Rhonda (attending ER RN) to Mac (ER RN) and Dr D. and a few others were AWESOME. They were very professional and caring at the same time; they all get 5 Stars.
However, my 4 Star rating is because once she was checked into the hospital for observation and treatment, things slipped some. While the nurses (4 each over 2.5 days; RNs Raza, Sabrina, Brianna and Chelsea) and assistants (Robert; sorry but I forget the other names) were outstanding and the doctors were great, she was put into a room with a non-​English speaking patient whose relatives (2 to 5 at a time) where there, and while «nice», they yakked loudly non-​stop until 10:00PM without consideration for others. Also, when the Neurologist came in on Friday morning, he said that after a MRI and Echo (Ultrasound of the Heart), she should be able to go home that day. Well, the Echo wasn’t done until Saturday morning (only 1 tech for the entire hospital and the staff did not know this on Friday) and we finally got out of there at 3:00P.M.
And, the food is pretty good, too. :O

If I could give this a zero, I would. The ED docs (and those who think they are doctors like the PA’s) are a complete joke. Especially this PA named Adam (Sproate…I can’t remember his last name). I went in after passing out 5 times, hitting my head twice, having numbness down my arms and legs and one of my pupils is drastically larger than the other. He talked to me for maybe 30 seconds, all of which I recorded. I have history of lactic acidosis due to a mitochondrial disease and am supposed to have this lab drawn every time I go to the ED. Adam refused to do this test because I didn’t have an elevated BP (I run low as it is), my pulse was under 90 and I didn’t have a fever. Oh, and I have chronic lactic acidosis so he didn’t need to know my number. He told me if my neurologist told me to ask for that lab to be done, she could call him right now and advise him to do so. It was 10pm. I wasn’t laughing. Let’s just say that this is not the first time this has happened, but it’s the last. Adam the PA wouldn’t even let me see my lab results. He told me I had to request them from medical records. He refused to write down why he did not do any sort of Neurologocal exam and he refused, stating that he had done a proper Neurologocal exam. Funny, I don’t remember that during the 30 seconds that he just listened to my breath twice. When I asked him when he did this, he walked away. This hospital is filled with incompetent and arrogant bastards both in the ED and working as Hospitalists and Internal Medicine Doctors. I have contacted an attorney and have decided that, since this is NOT the first time something like this has happened, I have more than enough recorded documentation and medical records to file a suit against the hospital as a whole, the individual doctor’s and PA’s along with several Hospitalists and Internal Medicine Doctor’s. They call them selves a trauma center but they can’t handle someone with a rare medical disease knowing more about something than they do. Abrazo better make some changes and make them fast because they chose the wrong person to mistreat and discharge with life-​threatening diagnoses such as lactic acidosis, a concussion and evidence pointing towards that of a stroke.

This hospital kills people. They don’t care what you have as long as you come in your just putting more money in their checks. Saw one nurse that looked irradiated and didn’t like her job. I politely asked for a chair from one of the nurses and she scoffed and rolled her eyes at me, and I told her excuse me don’t be getting upset and rolling your eyes at with me and she tried to play it off like she didn’t do nothing. So I really don’t recommend this place. Horrible.

If I could give it a zero I would. There is a reason they switched their name from West Valley and that’s because they were nicknamed Death Valley Hospital. I went in for horrific headache and was admitted. I stayed for a week and was told that I simply had a migraine and I continued to tell them I have had migraines and this was not one of them. They sent me home with pain killers and said your fine. Well after rolling around on the ground at home and throwing up, a family friend doctor told me to go to Mayo Clinic asap. Upon arrival and their review of my records from Death Valley Hospital, they were shocked that after a week stay that Death Valley staff had never done a basic MRA test that they said should have been done in the ER. Well long story short, they found I had torn my right vertebral artery. I was treated at Mayo and good to go after a short stay with them. AVOID ABRAZO WEST CAMPUS… name does not change their ways.

I brought my daughter here at 6 pm, the front 2 men at the desk were abrupt and rude.
By the time my daughter went in to the ER, she had lost a lot of blood, nausea, throwing up, and dehydrated.
Then they refused her water, ice or swabs. Then the gave her an IV, and laid the IV bag on the table, lower than her arm.
After an hour, we asked a nurse to do something, then she came and picked the bag up and then set it back down and left.
20 minutes later, now an hour and a half of the bag doing nothing we abruptly asked a male nurse to get an IV pole. After 20 more minutes he came and stapled it to the wall… Wow and they want to charge 1000’s for service!

This has been a devastating few years. It started with me leaving my career as a Firefighter/​Paramedic to start my Career as emergency Flight Paramedic. For my first flight, first time in a helicopter the motor shut off at 3k ft. Falling out of the sky did an Auto rotating crash landing tearing the helicopter apart. We all survived 2 of us with back injuries. After being threatened with my job if I filed workman’s comp. I got treatment on own. Ending up at West Valley Hospital CT, X-​rays and Pain Meds. they gave me to much pain medication and I quit breathing (died) they were able to recessitate me. I woke up in the ICU 3 days later. In fear of what happened dazed and confused. I left west valley and continued treatment at Banner hospital. I ended up in west valley hospital 4 more times (not by choice the Ambulance decided since it was closest) over 4 year span with major abdominal, back and nerve issues. Because my medical record showed an overdose they treated me like a drug seeker being rude, talking down to me and said «if your here for pain Meds I see you were in here with an over dose so we will not give you pain Meds so if that’s what your looking for you can keep looking“I never asked for them ever asked for anything accept to find out what’s wrong. in fact I was in fear of getting Meds from them so I would of refused them. I’ve never been treated so bad made me feel like I was doing something wrong, I felt ashamed when I did nothing to deserve that. Later I found out They had hired new nursing graduates to work the ER often left them alone with minimal experience having to track down another nurse to make sure they had given patient care correctly. Me listening to it all from my ER room with curtain walls. Save your time and money and maybe your life and go to another hospital.
In 2013 my wife went in to labor early. Having a prolapsed cord (delivering the umbilical cord before the baby). She was prepped for an emergency C-​section, it went well thank God. Not sure if someone or something was not sterile because she ended up with a postpartum infection they sent her home within 3 hours, she had a fever of 105 and was re-​admitted to the hospital for a week. They gave her 3 IV bags of Antibiotics a day for 4 days in a row killing her infection but also killing her good Bacteria making her sick again with GI issues and led to a Seizure. she was sent home still not feeling so well. On her second day home she was standing and holding our New Born baby to her chest. I was walking away to the restroom when I heard a thud and our Baby started Screaming. I turned around our baby was on the floor and so was my wife she was having a full blown seizure. And never had one before in her life. Our baby appeared to be ok thank God. But the seizure my wife was having made her quit breathing her mouth was clinched shut she turned blue then grayish/​white. I called 911 watching the time 4 minutes had passed and the convolutions finely stopped leaving her pale lifeless body laying there. I attempted to give her breaths through her nose (Her jaw was still clinched shut) I had no success then at 4 minutes and 34 seconds (felt like an hour) her nose flared and she began to get her color back. She was taken to west valley hospital it was the closest hospital. They watched her for 20 minutes and said to us «it probably wasn’t a seizure» and said to a co-​worker as they walked away another seeker. We were in disbelief. So they discharged her from the ER we got in the car just pulled out of the parking lot and she had another seizure in the car. So I quickly pulled back in the Ambulance entrance. I walked in and yelled my wife is actively seizing please help. One young guy walked fast out and everyone else stood and stared at me one said how did you get in here you need to use the main entrance. They stopped the seizure ended up admitting her for 2 days and started her on Seizure meds. They were a bit nicer but not much. The possible causes for her seizures were Meds they gave her or the large amounts of antibiotics. After all this we decided to move away from west valley insurance covered most of the bills we never got a bill for the hospital stays assuming it was covered or since they made so many mistakes they didn’t charge us. We got a letter from an attorney we had owed $ 200 but they had our address wrong so we never got the bill after calling multiple times going to the billing dept. And they refused to see us said it was too late to pay it. they turned it in to collections just like that $ 200 turned in to $ 4,000 in fees and now that I’m selling my house they put a lien on my house and are taking it out of our equity. Our equity is our life savings! all of our savings is gone from time missed at work and loosing our jobs due to medical issues. Wow! Talk about sucking a person dry and sucking the life from them! You are a horrible hospital with rude staff with no empathy or manners

If you can, avoid Abrazo West Campus (previously West Valley Hospital). On Friday early morning I had to have my appendix removed. They failed to catheterize me for the procedure and you can only imagine the mess that resulted that was not addressed until nearly 5 HOURS after the surgery after I was complaining about how uncomfortable I was feeling «wet» (about 8:00 am).
I developed a migraine that I believe was a side effect of the anesthetic that I received during the surgery. Despite my repeated requests for medication, I did not receive any migraine medication for 5 hours. My initial request was about 10am and I didn’t receive the medication until 3pm AFTER violently vomiting from the migraine pain.
The staff only checked on me during the medication change times and for vital statistics. They did not get me up and walking during my recovery and they failed to notice the swelling despite my repeated complaints of feeling swollen.
Overnight I developed another migraine and, again, requested medication. I explained the pain was once again making me nauseated. The Tech said he’d let the nurse know. After three more calls to the nurses desk over the next 3 hours, I finally got the nurse who gave me anti-​nausea medicine. At that point, it was too late. And 20 minutes later I was violently ill again. In the restroom I pulled the cord for assistance. The tech came in, took one look and left. A few minutes later he returned, threw some towels on the floor over the mess, a clean gown and some wipes on to the dirty linen hamper and then left me to clean myself up. Nobody followed up to check on me or clean up the restroom until I had gathered enough strength to go into the hallway (this was about 1am Saturday morning). When I entered the hallway every single nurse on duty for this section of the hospital was gathered together just chatting and laughing and not checking on anybody. I had heard them out there talking for at least 45 minutes. I had to then ask them to send someone in to clean up the mess in the bathroom.
When I was discharged from the hospital Saturday, I was complaining about shortness of breath (which they said was normal), coughing, and swelling. At this point they finally gave me a device to try to improve my breath (my understanding from my doctor is that they should have started that immediately after the surgery) and tut-​tutted me about the swelling. I tried to explain that I wasn’t concerned about the abdominal swelling as that is normal after an appendectomy, but the swelling and fluid in my legs, arms, and face. When I got home I checked my weight and discovered I had «gained» 15 pounds (this is not normal) despite having only eaten broth.
By Sunday, I was still very uncomfortable but thought this was still normal.
On Monday, I started to worry about the cost of everything so I contacted the insurance. I was coughing so hard while trying to speak that they transferred me to their on call RN who then said my difficulties were not normal. I ended up back in the ER where they discovered I had severe edema, severe acid reflux, and health-​care associated pneumonia. They gave me a diuretic while I was there and that reduced the water weight by 12 pounds that day. Also, reducing the swelling helped relieve some of the pressure on my stomach helping to relieve the acid reflux.
When I saw my regular doctor, she informed me that all of the problems that I had could have been avoided IF the aftercare following my surgery had been properly handled.
Please don’t go to Abrazo West Campus and risk needless complications from neglectful care. I have a much more complicated recovery as a result of my poor care.

Best hospital! Always get quick service and are so nice and hospitable! I did the online check in and came in and got right in. Both visits have been quick and easy. My first visit was for a dumb in-​grown toe nail that hurt sooo bad could barely walk! The next time was for my son and they treated him very sweetly. Thanks abrazo for making not so happy visits pretty smooth and nice!

My concern about this place is coming from a medical back round of several years and I am a licensed Arizona medical worker I have also done my time in the EMERGENCY DEPARTMENT. I am extremly saddened and disappointed at what I have witnessed here I think the communication and teamwork is almost nonexistent very nonprofessional. People I love, and people I have seen at this hospital in my opinion are being taken advantage of. I believe I see fraudulent behavior going on here. Patients like my wife with insurance that have been told they must leave their beds in the EMERGENCY DEPARTMENT while they are still checked in so that so that the hospital can put other patients into those same beds to let them go later and then return the original patients back to the room a few hours later. My question to this practice do you charge the bed by the hour, could you elaborate on this for me I’m sure my insurance company would like to know. Since we have been here my wife and I have been lied to, and denied access to medical records. Please keep in mind I was not the patient my wife was, and she was a patient care coordinator for Banner Liver Transplant center and really really good at it, but graduated to a better position. I strongly urge anyone thinking about going to Abrazo west campus to consider your options when seeking immediate medical attention. But if you have to go there make sure you have your conversations documented. Remember in Arizona it is legal to record conversations without the other parties consent. I have lost all trust in this facility.

ATTN POTENTIAL HEART ATTACK (OR ANY SERIOUS CONDITION) PATIENTS! STAY AWAY FROM THIS ER FOR LIFE OR DEATH SITUATIONS, FOR THE LOVE OF GOD!!! *this is coming from a person educated and experienced in this area, I hope this warning helps someone in the future*
Their ER almost discharged a 65 minor heart attack patient 2 hours after she arrived today because they didn’t know she had one, didn’t recognize the symptoms, and never reviewed the EKG report from the ambulance (even I knew she had one/​was about to have one within minutes after I arrived.)
She presented with a 240 HR, chest, neck, and back pain, dizziness, an irregular EKG which showed depressions, and continued having symptoms after arriving. Yet they thought she was fine and may be ok to leave (to which we objected), because her blood pressure and HR had normalized (the EMT’s had JUST given her BP normalizing medication, which they obviously failed to take into consideration). At one point, after staff brought her back from the restroom, they didn’t even hook her back up to the monitors (someone in her condition requires constant monitoring), so my husband and I ended up hooking her back up and continued monitoring her vitals ourselves too.
5 hours later they admitted her for observation based on chest pain.
7 hours later the Cardiologist finally came and determined she had a minor heart attack, but he still hadn’t reviewed the EKG report and he asked my husband to bring it back so he could review it (I had it at home to review, they left it near the trashcan after all). They don’t have EKG reports on file? And in 7 hours they lack the ability to obtain a copy from the Ambulance, or even perform one of their own?!
My father died of a heart attack, I’ve been admitted to a good hospital for heart attack symptoms, and I have a Degree in Heath Promotion and chronic disease prevention, so I’m pretty familiar with the symptoms, sense of urgency, and proper handling of these situations. Abrazo West ER did everything wrong, the ER staff were like, «meh», and clearly lacked the ability to put two and two together, and administer proper care.
Please go to a teaching hospital like St. Joe’s or Banner, and avoid this ER like your life depended on it (pun intended).
PS-she’s alive, and I’m pushing to transfer her.
PSS-​an empty ER isn’t exactly a glowing review either…

No one enjoys visiting the hospital however, if you have to go to the hospital you want the experience to be the best possible experience it van be.
Today I went for an Outpatient pricedure at Abrazo West Campus. I woild like to thank the gifted staff who place patients’ needs first. The staff work diligently to make my expeirence the best that it can be.
Thank you for your Profesional attitude and dedication to excellence.

I have a chronic illness with a chronic infection and just moved here from Phoenix used to go to pv hospital who never let me down. At West valley I was already positive for cdiff which is a dangerous infection.
.nobody put on gowns… my iv had to be held down to get fluids because the paramedic in the er did not want to stick me again. 2 hours later I was vomiting blood and in pain… finally an hour later got meds. Sent home. 2 days later went to Thompson peak hospital and admitted for 5 days. I was sent home worse than when I went and got accused of drug seeking… lord have mercy if I was using drugs I wouldn’t have paid my 200 copay… I hope I never get seriously ill and have to go here. I’ll drive to Thompson peak in Scottsdale next time.

Went to ER after 24 hrs of horrid back pain. Er triage got upset I would not sit. I was driven to er in back of vehicle I was physically unable to sit. Get in room and PA comes in doesnt look uo at me and starts accusing me of being a drug seeker because I have RX for toradol and allergies to NSAIDS. He NEVER examined me never laid a hand on me They send me to xray with no pain meds then go to give me pain meds I refuse stating I am not seeking drugs seeking diagnosis for pain. I am told xrays back and I AM FINE while dr stands at curtain to room. Doesnt come in. Wait 45 min never get discharged husband assista me out and they never noticed. Never once did ER staff offer pillow blanket water or any form of comfort, left there went directly to see another doctor– I have Bulging disk. Get steroids and lidocaine injection for treatment. And skelaxin. once they did that I could deal with pain and I could finally sit and I didnt need any pain medicine. So much for being a drug seeker. Perhaps they could examine a patient BEFORE making a snap decision. I have fused disk in neck from car accident and am RN who pulled muscle in NECK and SHOULDER moving patient. My Doctor actually scolded me in June for NOT taking enough pain medication. He told me I needed to take them so I could have a higher wuality of life. Toradol is rated 3.6 on scale of pain meds. Ibuprofen is 3.5. I am on it due to allergy to Nsaids and tylenol doest work on muscular pain. I have anaphylactic reaction to NSIaD and carry epi pen at all times because I can swell and lose my airway. But HE did not care to take a history or due exam. NOPE I am a drug seeker. Avoid them at all cost apparently they only want to treat chest pain strokes and Trauma. Everyone else is an annoyance even when the ER is empty. Rudest place worst treatment ashamed they are making MY field look bad.

December 2013 I went to West Valley Buckeye ER seriously ill. I was told by the head of the ER that he guaranteed that there was absolutely nothing wrong. Two days later I was admitted to Banner Estrella for 6 days, followed by 2 weeks in a physical rehab facility.
I have been left wondering how many people have suffered or have passed away at the hands of West Valley ET.

I brought one of my patients here that was suicidal. The wait was pretty long… The one thing that caught me by surprise is the nurse that allowed my client to go outside that was «suicidal» go outside to smoke a cigarett after I told her that she was suicidal she continued to tell her yes. I told the nurse she should not be outside due to being suicidal and thanks for making such a horrible decision as she could just run in front of a car and thank you. As I walked out the nurse said your welcome. The waiting area was so little it was a little unclean. There wasn’t a whole lot of space to sit people had to stand up.

I went to the ER this morning because I was having trouble breathing. I knew I had bronchitis before I got there but it became so bad I could barely breathe. The staff in the ER was great. They got me in, treated me, and I was home in less than 2 hours. Everyone was caring. I would definitely go back there.

First off, no one likes going to the hospital. You’re not coming here because you wanted to but because you have to.
They do offer online check in to the emergency room, it sounds weird to schedule an emergency but it will definitely save time in the waiting room. Check in was quick and efficient, insurance was taken down very quickly.
Was seen relatively quickly, had a ct scan, the radiologist was very nice. Ended up needing a quick surgical procedure. Surgeon was good, thorough and did his best to keep it as painless as possible. Follow up after care was very easy to schedule.
Only quibble here is that it seemed like a lot of dead space, overall it was about six hours start to finish, four plus hours were just sitting and waiting between procedures.
Hopefully I never have to come back but if I do, I’d give west valley another go.