Chili’s

this is the second time that the food and service were seriously lacking. I used to come in here a lot, but quality and service have been suffering. Three months ago I went in with my mother and aunt and it took almost an hour for the food to be delivered and when it was served it was clearly cold. The manager gave it to us for free. Today I was craving the steak and asparagus meal that is topped with shrimp. It took almost 40 minutes to get to me and the only thing hot was the skillet and the burnt asparagus. Steak was over cooked and cold. Even had a nice lady next to me say that she hoped I hadn’t ordered the steak well done. Nope it was supposed to be medium rare.
Manager came by and offered 50% off meal. I told him I would pay full price and actually left him half of the meal. I figured first time was their mistake, and second time was mine.
To make it worse, a couple came in 10 minutes after me and was served their third course ten minutes before I received my cold meal.
And since I was raised to give good and bad together when possible, I will say that the beer was cold, but since Applebee’s is around the corner, I will try them in the future.

We came to Chili’s instead of Macoroni Grill because my girlfriend received a gift certificate from her work and we had the choice between the two. Needless to say we made the absolute wrong decision. My girlfriend ordered a 6oz Sirloin with steamed broccoli and mashed potatoes. I ordered the mix and match combo with a half rack of ribs, steamed broccoli, and mashed potatoes. The ribs were served cold, the mashed potatoes tasted like they were from a box, and neither one of our steaks had any flavor whatsoever. The best part of the meal was the broccoli, how pathetic is that. The only reason I am giving this place 2 is our Bartender Malissa is a Rockstar! If we ever go back to Chili’s it will be to belly up to the bar and drink adult beverages served by Malissa. Great service, terrible food!

Horrible and the worst ever customer service. Took my sister’s and mom out on Saturday for dinner and three people walked past us at the door after standing for 10 mins someone asks have u been helped and we said no oh okay I will be right back he comes back and to seat four I have to clean a table we said okay and then the other hostess comes up and we ask her how much longer til we are seated and she takes her Starbucks and ignores us so we decided to walk out she comes back up and say have a great day. Who trains customer service at that place they are horrible and should find a different job

Excellent service, just went for dinner with the family, probably the best service even though it was fairly busy, food was excellent and out server Desiree was great

I typically wont write bad reviews, i just wont return but last night was some of the poorest service ive had in a while. I waited to be sat which i dont mind but then waited a good five minutes or so before even being acknowledged by a server then five more minutes before our actual server arrived still with no drinks. I waited a total of fifteen minutes from the time i sat down with no drinks. From the time i sat down until the time i left, which was close to 2 hours because of absolutely how dreadfully slow the service was, all the tables in view were dirty. And stayed dirty. No wonder i have to wait ten minutes to be sat because no one knows how to table turn. And im sorry but id rather not look at peoples tables the whole time im eating. When the food finally arrived our meals were cold and overcooked and barely palatable. Definitely will not be returning.

Weird customer service almost rude, from our greeter to our server, service was mediocre at best. Food is overpriced and wasn’t good, this was our first time in a chili’s, we received a gift card for xmas, long story short we won’t return.

great food

Three people asked if we were helped. None of them actually helped. I finally got my name on a text list, after losing several tables. Very frustrating. There is no indication of how you are supposed to get in queue for a table.
Really got upset when the lady said she would seat me right away, then the next one said 15 minute wait. The lady that said she would seat us right away just ignored us.
No not coming back. The food is not good enough They have only service to offer.

Who charges over $ 8 for a margarita and only puts in 1.25 ounces of tequila??? CHILI’S!!! I ask the bartender because the last time we came I did their table survey and mentioned how weak their drinks were. So tonight before I ordered tonight I ask.
Guess I will be drinking water tonight!

I ordered the queso with chips on 09÷13÷15 at about 6:30pm. I found a french fry in the queso after eating about 5 bites. The server was apologetic and brought another one, and after 2 bites, AGAIN found a fry. Both times our server told the manager (Stan) about it because we could see them, and no one ever came to talk to us or offer any compensation for the situation. I was obviously turned off from the queso and ordered the fried cheddar bites but was charged for them :-(. My family and I have been coming to this location for about 12 years at least once a week and I am not happy about how management said nothing and did nothing about it.

Will have to say, been here a lot for date night and the one night we had a problem, Mgr «Wendy» handled it and fixed everything and they been doing real good ever since. Thanks to this location tonight for pick up the slack that the location on 75 ave is lacking and in tell they get their game on this well be the place …

We waited 45 mins for a table when they said the wait would be 20 – 30 mins. Then we ordered food which at an additional 45 mins was still not out. We had a hungry, tired baby that had we gotten seated sooner would have eaten. It was the WORST service we have ever received at chills. They said the manager would be over… and we never once saw her or him… smiles were great article sucked!!! Don’t go here!

Almost everything was great and enjoyed workout issue, waiters and waitresses always had refills on lock, and the food was made exactly how everyone ordered it. Some new things I’ve never seen before like tablets with free games on them for kids were at the tables. Over all a great restaurant experience, my family knows we can always count on chili’s to deliver.

I came in with my boys. The chips and salsa are good. I am a creature of habit here and usually order the salad and chili. The chili was horrible on this visit. It had a soup like consistency. It was gross. I prefer local, family owned restaurants, to chains. I am not sure that I will be back.

Always Excellent service here. You can tell it’s a well managed restaurant. Front End Management and in the kitchen. I put in a lot of special requests and am amazed how great things turn out.

I’m embarrassed I even went here, but I was starving and it was right next to where I was. All I wanted was a burger. This place blows! I got the double cheeseburger lunch combo with salad. My husband got a black bean burger. The salad was tiny and disgusting. My double burgers stacked on top of each other weren’t even close to the size of my husband’s vegetarian burger! They were so dry and burnt. Worst burger of my life. I can say this with complete honesty: I would have been much more satisfied with McDonalds. That’s saying something. The only reason I gave this place two stars is because our server was very friendly.

We had great service! The fajitas are always good and fresh. Ribs were fine, beans and rice were fine too. Overall good experience. Our server was what stood out to be the best of the experience & reason this rating went from 3 to 5 stars.

2 weeks later no response from the corporate office was told the area manager would contact me and hasn’t. Do yourself a favor there are many other places to eat in the area go to any of them!

Irregardless of the Chilis we go to the food is delicious, hot, & the staff are always very pleasant! Guac. Is def. fresh! I really don’t know why Applebee’s is still in business with Chilis in business! Btw the guac. Burger & sweet potato fries is the business!!!

Just kind of average … no surprises
In the land of ubiquitous sit down chains, Chilis could be considred one of the leaders if not the king. On my visit to Chilis I ordered the queso dip and chicken dippers and my friend ordered the half rack of ribs with dry rub and a side order of barbecue sauce. My chicken dippers were somewhat greasy and the queso dip just didn’t taste right. My friends ribs were tasty but not a lot of meat on them. The waitress replaced the chicken dippers and gave me the spinach dip instead of the queso, and it was good.
The meal was definitely disappointing. The best part of the meal was the service, which was quick and friendly.