Conn’s HomePlus

Hi! Please beware about conns. They charge us insurances that we are not aware of. They are super shady! We already have statefarm insurance so why would we be needing another one? They did not disclose that when we were buying the furnitures. Please please please, beware of this store. They didn’t even deserve a star.

This review is specifically for the Goodyear store and two employees. Went in on Halloween to review the store and prices before purchasing. Already got pre approved for zero interest. After selecting our stuff, set up for delivery. The first go around with the delivery was a nightmare. Delivery guys couldn’t get the fridge in and damaged it. Make it short, our sales guy Zack and the Manager Damon did everything possible to fix it. Zero pressure even after I was so frustrated I wanted to unwind the whole deal. Zack and Damon did a wonderful job treating us like they would expect to be treated. Next delivery went flawless as they made sure our concerns and prior experience didn’t go unnoticed. I recommend these two to everyone. The prices are comparable if not lower. A big thank you to Zack and Damon. Conns corporate office– these two are a valuable asset. Thank you.

The wharhouse that they have are redicoulsly lazy! No line and it took them an hour to get me a chair!!! 1 chair!

Store itself was great. The refrigerator I bought along with a extended warranty broke only after 3 months. I contacted Conn’s to schedule a service call the tech came out and said he had to order parts well a week and half want by no call from Conn’s so I called them I was told the parts where not available. I been without a fridge this entire time. I asked to speak with a manager I still haven’t received that call back. Looking story short two weeks no fridge and 300.00 worth of food in the trash and still no call

I went in this afternoon to take a look at a new queen sized mattress and was greeted by a woman named Leslie at the front desk. She was extremely helpful and found me a great quality Sealy mattress that was right in my budget I had in mind. She also didn’t rush me around the store and took her time to explain the difference between each mattress. The only thing I would say that would be a negative, if any, would be that they offered too many warranty and coverage products… so just be aware and make sure you know what each one exactly covers. I understand it’s a business and she was very clear in explaining each, but in all, it drags out the whole process. I felt like I got a good deal at the end of the day and will go back to get prices and information on any other furniture prices I may be in the market for.

I have shopped at Conns prior to this purchase which was done at the location on 75^th in Phoenix which was a great shopping experience to compare to this one this has been a nightmare horrible customer service even the manager doesn’t follow up I received a broken sectional then didn’t get a replacement until 2 months later. I was told things would be fixed on the contract and here it is a couple more months still nothing done I have a contract that has a different due date and a different amount due and yet Conns has done nothing to resolve this horrible experience. I would say if you need to shop Conns I definitely would not go to this location. I have never written one of these so just in case this is showing on the wrong location this is in regards to the location on Dunlap near the 17 fwy

We purchased a new LG refrigerator over the weekend and had pretty much a flawless experience with Conns. We started out filling out an online store credit application Saturday morning. I’d say not 2 minutes later I got a call from Vince telling me I’d been approved for $ 9k in store credit! Talk about overkill. LOL. I didn’t need the 9k worth of credit, but I appreciated it.
Later that afternoon the wife and I went down to the store and after talking with Vince a few minutes who was very well informed about the products, we picked out our refrigerator. The paperwork went smoothly and quickly and we were in and out the door in less than half an hour. Even got interest free financing for 24 months!
Later that evening I got a call saying my delivery time would be 8:30 — 11:30am Sunday. VERY convenient to have a Sunday morning delivery. On Sunday morning I got a call from the delivery guys about 8:45 telling me they’d arrive about 9:30am. About 9:20am they showed up, they were very friendly and professional and had the refrigerator delivered and installed in about 20 minutes. The refrigerator looks great, no damage.
All-​in-​all this was a 5-​star experience from start to finish. We had planned to buy our washer/​dryer from Lowe’s, but after this experience we are considering going back to Conns!

I’ve past Conn’s on several different occasions but I never stopped to see what Conn’s had to offer, that is until my sister decided to buy a new livingroom set and a washer and dryer.
We were greeted by Orlando who allowed us the opportunity to look around the store freely without any sales pitches or pressure to purchase. Orlando was very informative and helpful without being intrusive.
Conn’s offers a wide variety of furniture and appliance however, its priced slightly higher then other furniture stores in the area.
Our purchasing experience was pleasant. I wish I could say the same about the delivery expeirence.
The delivery service called and advised that our furniture would be delivered on Monday between 9 and noon. We asked for a later delivery time and was advised that there were no other times available. After waiting 30 minutes on hold to speak with a supervisor we were guaranteed that our delivery would be on Tuesday between 2 and 5.
Monday night I receive a phone call that my furniture would be delivered between 9 and noon. Once again I have to wait and speak to a supervisor and was advised that my furniture will now have to wait until Wednesday to be delivered.
I understand that the delivery service is separate from Conn’s, however, it does have a bearing on my decision to shop at Conn’s again.

My expensive TV I bought at Conns started to go on the fritz about 9 months after I bought it. Lines through the picture, messing up the images. They sent someone out to look at it, told us it needed to be replaced, then disappeared. They claimed that Sharp would call to make arrangements. So the holidays come and go, no call, and 6 weeks later I have to track Conns down on what’s going on. She shortly looks up my account, tells me we should have called Sharp (which no one mentioned ever). I told her that the service person told us someone would call, and her response was «We can’t help it if Sharp didn’t call you». While that’s accurate, in my company, someone would have followed up to see if we had our issue resolved. After calling Sharp and tracking down the issues, it turns out Conns didn’t actually complete the process with Sharp. Amazing, two giant companies like that playing the blame game.

Conns on McDowell Rd gave me credit at a reasonable interest rate when all the other stores either denied me credit or the interest was non affordable. I bought a king matress set about a year ago, (almost paid off) and in august recieved a credt increase so now I have purchased a dinning room set. They offer same as cash on many of their items, this gives you the opportnity to pay your purchase off in 12 moths without paying the interest. The staff and my sales man Darrin were great never high pressure just very attentive and helpful. I would recommend Conns. They have helped me rebuild my credit and reward me for my good pay history. I LOVE CONNS. Gail C.

I visited Conn’s for the first time in Goodyear AZ on Monday 10÷20÷14 it was a pleasant experience with the sales man Mike Higgins. We purchased a new washer and dryer and arranged for delivery on Wednesday 10÷22÷14. The delivery people unloaded and installed the washer and dryer but never notified me that the washer had a dent in the front panel, I noticed it just before signing the paperwork and I was told they could bring a new one out but they had to take the old one that was just installed with them, leaving me without a wash again or my other option would be to accept a 10% discount off the washer. We settled for the 10% discount rather then go without washing clothes even longer, but I don’t think we will ever do business with them again. If the driver was paying any attention to the details he would have noticed the dent prior to removing my old dryer and installing the new damage unit. And if there policy allowed for us to keep the already installed unit until the get me the new one, well, then they would have kept a customer.

After being denied for credit at multiple other furniture chains I decided to try Conns with low hope. About 15 minutes after applying I got all call saying i was approved with 10% down and 0 interest for a year. Our salesman was Matt W. He was very friendly and knowledgable. He quoted us our downpayment price which was way lower than we expected. After paying it he realized he made a mistake and the price was actually more. However he was going to make up the difference because he made a mistake. I agree that the prices are a bit higher than other stores but when you have bad credit and cant get approved anywhere and are in desperate need of a new bed you may be more willing to make that sacrafice. I definately plan on shopping here in the future!#

I got so ripped off at Conn’s They sold me a computer with $ 500 off Apple price they wouldn’t give me any money back because I didn’t have ad. It is $ 1589 at Conn’s at Apple it is only $ 1099.
DO NOT SHOP AT CONNS!!!