El Pollo Loco

I’ve never dined inside at this location only been through the drive-​thru. The first time we came here I ordered the avocado chicken salad. The chicken was super dry, tough, and kinda burnt. But we came late even though that shouldn’t be an excuse for a business. My boyfriend got a burrito and a couple of loco street tacos and he liked them. The second time we came was a bit earlier in the day. I ordered the same salad and it was much better. I was able to actually eat it. Honestly we’ll probably be back, but reading the reviews on the uncleanliness scares me a little. I hope management visits there soon to make sure. I really think they need to have people with nicer customer service running the window. The normal girl is super blah and unfriendly.

I decided to have lunch here today. This was my first ever visit to an El Pollo Loco. I purchased the two piece meal. The chicken breast tasted OK but was pretty dry. The macaroni and cheese was mostly pretty watery cheese with about half the macaroni that I would have expected. The side salad was nothing special.

As others have said, normally, I am a big fan of El Pollo Loco, but not this location.
On one occasion when we dined in, I was almost afraid that we were going to get food poisoning, based on the general appearance of the restaurant. Few of the open tables were cleaned, the salsa bar had large spills all around the salsa containers and the napkin holders were all empty. Luckily, the food was OK and none of us got sick.
Our most recent visit was to the drive-​thru Saturday night. We ordered 2 of the tostada salads and a chicken burrito, as well as churros. My husband specifically asked for extra salsa, as we like to use that as salad dressing on our salads. When he got home, they had provided only 2 each of the green and the pico de gallo, for 3 adult entrees! The chicken in the tostada salads was burned and not properly cut, with almost whole pieces dried out and full of gristle.
I wish this EPL was as good as other locations in the East Valley, specifically the ones at Arizona Mills and on Baseline and McClintock in Tempe. Hell, even the ghetto EPL located in a strip mall in a questionable area of Norwalk, CA consistently produces better product than the Goodyear store.
PLEASE EPL Management, check in on the Goodyear store, give the employees better training and produce the quality food and service we’ve come to expect from EPL!

Just had el pollo locos shrimp tacos. Taco was cold a tortilla broke when folded. Food was cold. great salsa bar and also my girlfriend had a salad witch was good. All and all it was OK.

Just went in the first time and the food was good. The service was friendly and did not mind me asking questions about the menu. I will go back

We had our Christmas luncheon yesterday and ordered their $ 130 family pack. The lady told me that we would get a 15% military discount. So after tax I was expecting a bill of around 130. We got there and the guy tells me 152. Fine print on the receipt said 15% discount up to 1.50. Really? I was mislead. I asked for a total and she told me she could nor ring it up until I came in. We had a limited budget so luckily I had an extra 20 in my own wallet. Food and sides were good I just wished they would not have mislead me.

Bad customer service! Bad attitude to start with. We asked for extra green salsa and hot sauce twice but did not see anything when we got home, not even regular salsa. Basically no sauces, no spoon, no napkin, nothing… We even asked for it again after the girl gave us the bag of food and she said its all in the bag… Disappointed!

These people who believe this place is reasonable in price is nuts. You get salty chicken and greasy fat for $ 20 definitely not worth a trip back?
I remember El Pollo loco being tasty and healthy with lots of wonderful fresh salsa to choose from. Now the salsa is watered down and the guacamole taste like crsp.
Hope they lower the price and stop ripping people off.

We were so excited to finally get a Pollo Loco over here, but so far we’ve been extremely disappointed. The food is fantastic when we are actually able to get what we order. Three out of three times that we have been here they have been out of several menu items and one time were not serving chicken at all. They definitely need to get their stuff together!

Not sure what it is with this particular location but they just can’t get it right here. I like El Pollo Loco overall but this location is bad. Like a lot of reviews chicken dried out over cooked. We have tried a few times since this one opened thinking it would get better but just doesn’t.

Went through the drive-​thru on the way home from work. This was my first visit at any El Pollo Loco. I should have checked my order before driving away. How some can order one thing, receive another and be charged for something different than what was both ordered and erroneously received is beyond me. :(

I have not been to a El Pollo Loco in AGES!!! Got the 10pcs meal, mac/​cheese, and beans. Of course it came with tortillas (you choice: flour or corn), we got corn. I swear the chicken pieces got smaller? It still taste good. The place was dirty. Most tables were not cleaned.

S’okay
Was happy to see the old Costa Vida place get a new lease and the chicken concept sounded good.
Have visited their drive-​through twice now– tacos once and burrito the other time. Okay on both visits. Nice service staff, though a bit slow. The meats are moist enough but are bland to my taste. The big turn-​off for me are the avocado and cabbage/​lettuce mix they use. Neither taste fresh.
I saw that they have chicken basket type meals. Will try one of those if/​when I go again and update my review.

Whole wheat avocado burrito is .com! Close, convenient, and they have an under 500 calorie menu that doesn’t skimp on flavor a good post work out bite if your too lazy to go home n cook

I tend to order their avocado and chicken burrito. If you go at the right time, the food is always fresh and well made. However that’s the problem. Finding the right time. The consistency isn’t there on the quality. For the inflated price they charge, I expect perfection every time.

I absolutely love El Pollo Loco. I absolutely hate *this* El Pollo Loco. Here’s why:
I have been there three times. The last two times, they’ve gotten something wrong with my order. One time, they didn’t give me any cilantro dressing. This time, they gave me half the normal amount of dressing, and they didn’t give me the cheesecake chimichanga I ordered.
Not only this, but the drive-​thru is very, very slow. Each time I’ve gone, it’s taken quite a long time to get my food, and each person at the window has to sit for one to two minutes on average (or longer).
Finally, the quality of the food I do get is subpar when compared to other EPL’s standards. The chicken is overcooked and stringy, and the tortilla strips in my salad were soggy. Keep in mind that I got home within 4 minutes and the strips were still soggy even before putting the small amount of cilantro dressing I got into the salad.
All-​in-​all, I was really excited for this location to open, but I’m horribly disappointed.

Bad. Stay away. Unless you like dry chicken and empty tacos. Go elsewhere. Not worth what they charge. Better off staying hungry.

I’m surprised this place doesn’t have a higher review rating. I like this pollo loco, it’s Very clean, and the guy even gave me a $ 5.00 coupon just help me out on my bill. Will definitely be back for some more chicken!

Went to try El Pollo Loco for the first time. This is a new location in a building that used to be a Wienerschnitzel and then Costa Vida. It was very busy and while standing in line one customer kept passing in front of me going to and from the salsa bar, which was annoying. When we got up to the counter I asked the cashier what the chicken burrito has in it. She said «Which one?» I said, «The regular one.» «Classic?» «Yes.» Thought that was pretty clear. She started to say creamy cilantro and then corrected herself, «pico de gallo» and then named a couple other ingredients. She didn’t seem too confident, which had me a little concerned. Didn’t want to end up with anything green on my burrito. I ordered that meal (with chips and a drink) and asked for no pico. She seemed somewhat inexperienced entering our order on the register.
When we got our food, I cut open the burrito to verify its contents. Rice, beans, chicken, and cheese. No pico. That’s good. Got some mild salsa from the salsa bar. It was very watery and had almost no flavor. The pico was just as watery but with larger chunks. Tried the fire roasted salsa which had the most flavor but I didn’t care for the thick consistency. So I mixed the mild with the fire roasted. Better. The chips were lousy. Cold and… not stale, but almost a burnt taste. My friend ordered a small mac & cheese and fries so we could both try them. The mac & cheese was identical to KFC. The fries were most akin to Sonic’s. Nothing special. And the burrito was fine.
For my friend’s meal, he did get the guac on the side as he requested, but they forgot to leave the pico off his quesadilla. The people kept coming in… there was a continuous line. I guess people like it? I will comment that the salsa bar was difficult to access because it’s small and people were always getting salsa. I wasn’t impressed by any means, but I would go back. I want to try the desserts (churros and cheesecake chimi).

So excited for a location in West Valley other than Buckeye. Lots of staff working but poorly trained cashiers. We had to repeat our order several times and didn’t even get a receipt. The shift leader was spinning our take out bag like a pendulum as he called our number. The two stars is for the customer service.