T-Mobile

They were sort of helpful at first, the guy outside smoking ended up helping me and seemed to me he didn’t like his job. Not very chipper or helpful when it came to getting a phone. and this girl was there just on the computer while a man was waiting for well over a half hour. Then was told I had to get the phone unlocked after buying it cause it isn’t compatible with my family mobile plan from Wal-​Mart, my mother had a good time but as for me, not impressed.

There customer service is great they take care of me everytime I go there… Lisette works there she is very knowledgeable and takes her time with each customer not rushing to get you out the door.

I went into this store and made the mistake of signing up for service with T-​mobile in July and it’s been such a nightmare since then.
The clerk that assisted us in this store messed up and never ordered our phone.
I only realized this after calling customer service to check on the delivery arrival date.
Customer Service ended up sending a replacement phone overnight because they were «terribly sorry» for the delay for the clerk not placing the order right away.
I was told when the original phone arrives to «just refuse delivery» and the UPS driver will return the phone and you will get credited, which I did.
The only problem is that they never credited my phone that was returned August 8^th!
After numerous calls and much frustration and anger I have decided to return to Verizon.
I have never dealt with such horrible customer service.
Customer Service wait times are ridiculous and your lucky if your call is answered by someone in the U.S.
They finally realized the phone had been returned but in my opinion you would think a
company of this magnitude should have some type of procedure in place to track returned phones due to how expensive they are and in order to not put their customers through this crap
Please do yourself a favor and think twice about doing business with T-​mobile.