Skydive Great Lakes

Been waiting for 5 hours to dive. Now everyone is rushing around to beat sunset; makes me feel a little uneasy. Now it’s freezing almost dark and I’m falling asleep on a picnic table.
Yeah I can get a better rush elsewhere.

Oh man, where to begin… I was scheduled to jump on Sept 23 at 9am. I was with a group of 7, myself included. We arrived 30 minutes, as instructed. We filled out paperwork, and waited about 45 minutes for the instructioanl video. At this time, there were about 20 people there total. After much recommendation, 2 of us in the group (myself included) decided to get the video and still photos for $ 109.00. At this point this wind started to pick up, but they had run 3 groups up, however, they put people up who had arrived after our group, split our group up and said it was because so many people in our group were getting video (2 of the 7, mind you). By 1 pm, 3 people in our group had jumped. At 2 pm, there were about 80 people there waiting to jump. During this time period of about 1030 am until 2 pm, no explanation was gave about the delay nor was any time table given. At 3 pm, they gathered people and said we could go get food or drinks, etc, and they thought they would be up and running in about an hour. We came back around 4. At that time, they decided to run a group of people (1 of the ppl from my group was in that group of 4 that were jumping that round). They then delayed again. Instructors started refusing to do jumps, so they had to wait for other people to get there. Around 6 pm, they put up a list of people who would be jumping. Noone in our group was on that list… We were the earliest schedulded jumpers. We said somehting to Heather, she ignored us. We had to conintue talking to her, eventhough she had turned her back and completely ignored us. Finally, they re-​did the jump schedules and had us spread out on the next 4 jumps. I jumped about 640pm. Again, I got there at 830am (from Chicago, no less), and jump at 640pm. After the jump I was told there was no editor there that day, and we would receive the stills and video in the mail in about 2−21÷2 weeks. NOPE. It is now December 10, and we have not received anything. I called about 4 weeks after the jump and was told it was being edited that day and would be sent out the following. Another 2 weeks passed, nothing. We emailed the business, and Nick responded, saying he would have them sent out right away. Again, nothing. He has since stopped responding. I see there are MULTIPLE pepople this has happened to after checking their facebook page. I reported them to BBB, PROskydiving, and filed a police report. I highly doubt they will be open for business again in Goshen.

We were scheduled to jump at noon and did not jump until nearly 6pm. I jumped with my sister on September 15^th and we both paid for videos. As you can see, it is now November 5^th and we have yet to receive the product we have paid for and no one has returned our phone calls or emails. Go somewhere else.

PLEASE AVOID THIS PLACE. You will wait all day, even though you have a reservation — and by the time the sun sets, they will just tell you to reschedule. We got cussed out after asking for a refund — and about 40 people were left hanging for rescheduling. Not only that, but people who had appointments at 1030am ended up going at 630 in the evening — who does that? AWFUL! You will not get a refund, and the manager will curse at you and threaten to call the police if you press it. I wish I could give it ZERO STARS if I could! We drove three hours to get there, and when mentioning it to Heather, she responded with, «How do I know you drove three hours to get here?» What kind a response it that?! At one point she actually screamed, «You mother******* me» and «I told you f***ing times to get out of here!»
I’m filing a BBB complaint. It makes me angry to know how many people get ripped off because they don’t have the luxury to go back two or three times to jump, even though they made a reservation.

Our experience was just as most stated below but then some! We called on the way to add two more people to our slot and they said no problem but then we never got to go up and had not even added the two people that were interested in joining in. We got cussed out something terrible for asking for our money back and laughed at. The owner was full of ready made answers that were far from the truth and the other employees used some of the same lines.
The place is a run down barn with a dirt air strip in a field. All of the people live there in trailers and all appear to have tattoos that would have been made in a state ran facility. There was alcohol around and funny smells coming from the trailers. They even sold us a video package even though they obviously knew we were not going up. One of their instructors was injured that day, according to her. So, we were actually to get out of there alive and that’s only because we didn’t go up! If you can withstand an assault of cussing, lies and threats of police being called in, you will be able to get some of your money back, though… Plus, don’t worry, she will not call the police because those are the last people they want poking around that place. Just be patient, realize you are in a bad situation, get what you can and get out of there. Don’t waste your weekend thinking you will go up, especially if your appointment is after 11 and unless you are willing to wait 8 hours.
We are pursuing the refund of the rest of our money through other channels.

Please avoid this place at all costs!!!
The terrible reviews are completely accurate. I got the Groupon for my girlfriends birthday and was completely embarrased about the 7hrs it took us to get in the sky, the complete disregard for customer service and communication, and the horrible unprofessionalism by the support staff. The girl at the front desk was annoyed the whole time and would never give a straight answer. The other girl driving the truck was cussing up a storm at the other customers in front of customers. I’ve never seen such a terribly run business. I could completely reorganize this place after watching the choas for 30min.
They didn’t even allow us to go up in the same trip. They separated my girlfriend and I and when I asked if we could be together the girl behind the desk refused. Happy Birthday!
They couldn’t offer skydiving for free to make this experience worth it.

This place sucks ass! They scheduled us for 4pm and had 20 people waiting before us since 12pm, we waited till 6:30 pm and then they are like it’s too late you can’t go! Like wtf! We drove 3 hours to get here and they are so beating around the bush the whole fucking time!!! Why would you schedule someone for a time you know isn’t possible !! They ruined our day, wasted our time and now we aren’t sure if groupon will refund our vouchers!!! Oh and their safety instructions is just a 10 minute video of people shouting and then a stonned guy says «oh this shit is a piece of cake! All u do is open your arms out and place your legs like bananas» seriously! I’m gonna jump off 10000ft and that’s all safety instructions u have for me. This place was so fucking shady, it was a cornfield behind a guy’s barn with a shady ass plane! If you are looking for a place to skydive this is DEFINITELY NOT the place!
I feel so bad they ruined by best friend’s 20^th!!!

This place is Horrible!!! STAY AWAY. The staff is unprofessional, rude and unorganized. We had to drive there three times before we could jump, and a few of our friends couldn’t even jump on their third visit. for our 4pm appointment, we jumped at 8.30 pm. After us, they did not allow any more jumps because they had a parachute accident — SCARY. I would never come to this place again. Very unprofessional and chaotic — seems like they dnt know what they are doing — how hard is it to stick to a schedule? EVERYONE who makes an appointment with them, waits and eventually reschedules.
So save your Groupon money and look for other skydiving places, cuz this one is just NOT worth it!!!
I give this place zero star rating.

The other reviews of this place describes EXACTLY what my experience was. We picked this place for skydiving because of the Groupon they offered, made our 2pm Saturday reservation without problems.
On the day of diving we drove 3hrs in from Chicago and showed up about 15min early, to my surprise there were at least 30 people hanging around since our appointment was supposed to be the last of the day. We checked in with the frontdesk, and were told there would be a 1.5hrs delay, which we had no problems with. Two ladies overheard my conversation and jokingly said they were told 1.5hrs delay 1.5hrs ago, which I laughed off as a joke but I later found out was 1005 true. So we hung around the picnic tables for the next 1.5hrs, and during this time I saw this plane sitting right by the hanger and didn’t see any parachutes in the sky. I assumed they have a 2^nd plane out at a further place no visible from the hanger. Later I found out that is not the case, the plane sitting in the field is the ONLY plane they have and it needs to cool down for an hour for the whole 20min that it is in the sky!!! Can you imagine getting on the plane knowing it runs close to overheating every time it goes up? I guess wearing a parachute makes even more sense now.
So 1.5hrs later we checked back with the frontdesk lady, and now she is pissed at everybody who comes to «bother» her and telling everyone they have no idea when anyone will get to jump. During this whole time she was arguing with the pilot telling him to just get people in the sky while he said the plane needed to cool down. She told me to check back in 2hrs to see where we are, so we drove into town where we struggled to find a place to entertain us for 2hrs.
So 2.5hrs later at 6pm we came back we saw the 2 ladies we met earlier getting strapped on, which now I found out their appointment was at noon, a 6hrs delay. We checked with the frontdesk lady, and after a whole 5hrs wait she told us we were not likely to get to skydive that day because the sun is setting, and would have to reschedule. I told her I came in from Chicago, drove 3hrs to get there, and now i have to drive 3hrs back home, another 3hrs to come again and another 3hrs home? To which she said yes and there would not be a refund.
We got our refund from Groupon. This place is a complete failure from organization to personal level, down to the essential safety equipment. What made her think our wait would be 1.5hrs when the 10am appointment just got on as we arrived at 2pm? It just shows a complete disregard of people’s time, not to mention these are their paying customers. The safety and quality of their equipment is questionable as well, in a business where safety is absolutely the #1 priority. This review is not only NOT a recommendation to do business with them, it is a recommendation to close their business. I never thought a 1 star review can be this overrated.