Enterprise Rent-A-Car

This team is always efficient. A few times I’ve had to wait for a car, but rarely. When in the car, it’s always clean and in great order. If you go with Enterprise, you’ll be pleased!

Let me begin this review by stating I have used enterprise in the past 6 months twice and have had no issues.
So recently my car has had to have some work completed on it and i needed to get a rental car.
I called and spoke to a gentlemen whose name will not be mentioned in this review, about renting a vehicle. I needed it just for today at 2:00 until tomorrow at the same time.
Everything seemed fine during the reservation. Then he asked me if i was paying with a debit card and i told him yes, i was. He then said well then you need to provide a pay stub from your current employer and the address on your license must match the address on your pay stub. I explained to him i had just moved and i had a change of address card however i haven’t changed my address on my pay stubs yet, mainly because there was no need to, they are electronic.
This arrogant man then proceeded to tell me there was nothing he could do for me. He told me we do not rent out vehicles when the address’s do not match on both documents. I then explained to him i just rented a vehicle in february when my convertible top was being resealed from the snow and my address’s have not changed since then.
I did not have a problem when renting only a few months ago. he then told me oh well and that there was nothing he could do. So i asked him if he could speak with a manager, he then told me no he is not going to do that it would be a waste of his time, he knows the rules and there is nothing he can do to help me.
So at this point i became very upset with this man. i asked him if i could speak with a manager and i was given the same response. i then called him by his name and told him you have two options at this point you are refusing to allow me to speak with a manager and you are telling me that i am not worth speaking to a manager about. i told him he needed to give me the number to customer relations and instead he gave me some guys name and a number to contact if i had an issue with his customer service.
Needless to say the number was not the number to customer service and at this point I am completely finished with enterprise.
i will call customer support and explain my situation. they really should take time to train these employees on customer satisfaction and how to speak with people. After all they are a business, they want our money. Why in the world would i want to spend any of my money there again after i was so blatantly disrespected by someone who is paid to take care of a customer.
i am officially finished with enterprise and will thus forward take my business to other rental companies. I will also let people know about the terrible service i received.

not sure this is a safe neighborhood.
agent was pleasant, but I needed more instruction on operating the model of car

Terrible experience! I called about a week ahead of time to reserve a car at 8:45am on the day of my scheduled car repair. On the day of the repair, I waited outside the body shop (not in a great area of town) for about 10 minutes, until 8:55am and then gave Enterprise a call to make sure my rental was en route. I stated that I had schedule a rental to meet me there at 8:45am and just wanted to check in. I was told «Oh, you’re at the body shop now?! We’ll send someone right over.» I then waited another 20 minutes, until 9:15am, during which time the body shop employees became concerned and called Enterprise again. Enterprise told the body shop that my appointment was for 9am, not 8:45am, and that they were on their way. I waited until 9:20am, 35 minutes after they were supposed to meet me, and then I called and cancelled the rental and walked home. While I was waiting, the body shop shared with me that this Enterprise location is generally «hit or miss» and «sometimes they forget» appointments. I should note that the rental car eventually did show up, as I was walking home, but since it had been over 30 minutes and I was frustrated, I opted to just walk at that point. Very disappointed with the service, would not recommend!