They don’t deserve any stars. I applied for a puppy over 14 days ago and I have yet to hear back on the approval of my application. They only contacted me, via e-mail, after I had attempted to reach them. I have called a few times to only get their voice mail, which sounds very unprofessional to begin with, and never have received a call back… another very unprofessional trait. Now I see that the puppy I was interested in, is in pending action. On their website, it clearly shows that puppy wont be available until 01/09/2016 — I applied for him 2 weeks ago! How could another family already view the puppy and be in the adoption process if he isn’t technically available until the 9th? And who takes over 2 weeks to «approve» an application for a family who is so yearning to bring a puppy into a loving home? Im not so much upset that the pup is already taken but more of the fact that this adoption company could care less in reaching out to families who WANT to adopt animals in need. Those poor pups at Tail Waggers 911 in Grafton. I high suggest NOT even looking — they wont even call you back. I will report them to BBB.