The Door Shop Store

I wish I had read this past review before we went there and ordered a door. I wanted a dutch door and the time was 6 – 8 weeks. It’s been 12 weeks and the door was finally finished. Lots of excuses given. The quality is not what it was in the show room. The trim is glued and it’s oozing out of all the sides. The trim which surrounds the window has little indents in it. It looks plastic. This was not visible on the trim in the show room and we were told the trim would snap in. instead it’s glued in with that oozing glue. It’s also all over the window portion. To remove this will damage the paint on the door. There are portions that are missing paint. The edge of the split in the door was not rounded and now pinches the weather stripping so there is a gap and it’s starting to rip (after one day) We wanted a 2 inch shelf on the interior part of the door and it seems that it’s on the outside of the door. I’m not sure why there has to be such a big wooden piece on the outside. It’s only function is to provide a place for weather stripping so the split in the door isn’t drafty. It’s a huge mess and I am hugely disappointed in it’s look. It’s now a cheap looking door in a brand new state of the art kitchen.

After looking for someone to replace two doors in our older Victorian home, we finally settled on the Door Shop Store. Sure, we could have gone with the big guys (HD/Lowe’s), but we wanted to support the little guy, and figured we’d get better service and product with them than the big guys. WE WERE WRONG. Here are all the things that went wrong:
— Sean told us originally that it would take 3 – 4 weeks to get our doors installed. When he tried to tell us later that it was actually 6 – 8 weeks, I had email proof that he was wrong. He apologized, but «couldn’t do anything» about it
— When I confirmed that they had everything they needed, including the mail slot, they said «oh no, you need to order one and send it to us» — but if that is part of their offering, shouldn’t they have those on hand? Regardless — we ordered it and shipped it to them
— After emailing and calling every week to try and get our installation date, we finally got one — 9 weeks after our measurement date
— They told me that they «knew» they had to give us an install date only «after my husband called» — which as a business operating in 2015, maybe you SHOULDN’T say that to the woman you have been dealing with for 2 months at this point
— The day before our installation (9 weeks after measurement) they called to say that even though both doors are either fully enclosed or under covered porches, they could not install due to the rain and their power tools — fine, but maybe they should have explained that in any number of the installation conversations we had at that point
— The day of our new installation date, we got a call from the installer saying they noticed a defect in one of the doors, and they didn’t know how long it would be to get a new door, nor could they give us any sense of timing. They also wouldn’t install the other door until they had both
At that point we were done with them. We are getting our deposit back (over $ 1000) and asking for either our mail slot back or the amount we paid for that back. It’s been 12 weeks since I first contacted them, and I can’t believe it took us this long to realize that the other reviews were true. We could have finished our renovation project over a month ago, had it not been for the fact that we were waiting for them to install these doors.
Summary: Don’t use The Door Shop Store. Tim, Sean, and the installers have no idea how to run a business or deal with customers (especially women apparently). Take your money elsewhere and you will be much more satisfied than we are.