The Home Depot

As a home owner, and just a guy… I should love this store. I do not. First, the registers are on the opposite end of the store as the entrance. Presumably an adult decided that was a good idea.? So the solution is grab a cart by the exit, from the corral or by the door there is always one — and park there too, then walk in right under the exit sign. I’m not so lazy that I can’t stand the walk, it’s just a principal thing now. Next tip, if you ever use your debit card to pay for things and then need to return it — get store credit or insist on cash. Somehow, my refund of just over 20 $ never made it to my bank. And of course their copy of the receipt is in Indiana now for some reason… Long story short, HD says banks fault, bank says never got it… 2 years later, still no 20 $. I stopped calling cause they would just put me on hold and just let me sit there. Speaking of just sitting there — NEVER sign up for one of their classes. My wife and I signed up for one this last weekend. After they emailed me SIX times saying be prompt at 10:00 we arrived 5 minutes early. Good luck finding anyone that knows anything about this «workshop» that works there. Apparently «Dave» was supposed to work with us that day. We chatted with many people that were not Dave while waiting in the patio furniture area. Super fun… Super waste of an hour, because shocker, Dave never shows and people say he’s over there– over here– doing this, doing that. Sigh. Thanks for wasting my Saturday morning Dave. Yes, I know it’s a free class. A poke in the eye is free too — I didn’t sign up for that. Lastly, if you ever need to order anything online and pickup in the store, prepare yourself for one pleasant experience. Especially if you like free pokes in the eye. I’m not Fabio or Prince Charming, but I think I’m easy to talk too and try to at least engage people with a hello or head nod. Not these service desk people. Yikes! I’d pay an extra dollar for a class that actually comes together before we leave after an hour of waiting… as well as I’d pay an extra nickel for a smile from the service desk people. Cmon. Seriously, I challenge anyone to even walk by that desk and see if you get a hello, a head nod, a smile — or heck, I’ll settle for anything other than a scowl. Its not just me either, they scowl at little old ladies too. Too busy complaining about hours to each other, or what SuzyQ did wrong. Side note: The only thing worse than over priced PVC is paying A DOLLAR per cut! A dollar!!! Really? The damn pipe is 4 $! What a shame, or dare I say sham. I thought the guy was kidding– nope. Here’s your slip saying you owe an extra 3 $ to cut down a stupidly long pipe into sizes that will fit a normal man’s sedan. Sigh. If you know what you’re looking for, it’s fine — maybe. But if you need to interact with most of these people, you will leave frustrated and just generally disappointed. The wood guys are usually nice and the lady in lighting that knows A LOT about lights and is genuinely nice to talk with — I’m ashamed I forgot her name — she’s there a lot and is a huge asset to that company. She was/​is an electrician and it shows. If it wasn’t right down the road from where I work, I’d probably never go there. Menards is generally cheaper, people are happy there, and their products are often of equal quality. Lowes has way better financing options and hardware. The last two things are mainly facts, the rest is all my opinion. But just think about this, I’m upset enough to find ways to complain about a hardware store. I am a man. I should love tools and tile, and lightbulbs. This place has found a way to ruin those things for me.
Location and the «lighting lady» are the only two reasons to ever set foot in this store. Period.

If your looking for a home improvement store that doesn’t have many assistants to help customers, this is your store.

Taking time to leave a review for the Grafton Home Depot. There are some really outstanding and sweet people at this location. I’ve had so many experiences where the crew has gone above and beyond to help me. I appreciate their candid and honest replies too… even when they don’t know the answer to my question… they don’t let that stop them, they ask a more knowledgable coworker.
I’ve specifically had numerous amazing experiences with Rick Henry in windows and doors. His knowledge is top notch and customer service is through the roof! Above that he’s so friendly and a pleasure to work with.
I wish I could recall some of the names of the other outstanding people but suffice it to say there are many. I feel so lucky to have them at my Home Depot!

Good location and usual home depot. Only complain is that their checkout registers are sooo far away from the entrance. They make you walk the entire length of the store to just checkout a simple item you would get near the entrance.

This location is newer and has a great parking lot right next to Target in Grafton.
I work in the area so swing by here every now and then. The store is clean and the selection is always great.
The staff (for better or worse) never approach you here. The other day I was wandering around the power tool section for the better of 20 to 30 minutes trying out different gadgets and had to interrupt several workers to ask them questions and then the one guy left. I had to get another guy who was talking with an associate the help me out for a few minutes.
I felt like I was inconveniencing them when it came to asking questions or getting their suggestions on products.
If you know what you’re looking for and can grab it by yourself then stop by here otherwise go to another location if you would like some more direciton.

The staff at this store is decent… knowledgeable and friendly. Location is good. Parking lots and store front are always well kept. We often choose this location over other big box home improvement chains.