Walgreens

This pharmacy is terrible. I have a prescription that cannot be faxed or called in. I bring it in a day early so that I won’t be out of my meds for a day… and every time, they tell me they can’t fill it until the day that I run out, because that is the date on the slip. I have never had any other pharmacy tell me that. So every single month, they stick my prescription in a little bin they have, and then they forget about it. I come to pick my prescription up, and of course, it has never been ordered. I go through this every single month. I have to physically come in because this Walgreens pharmacy does not pick up their phones. Never. You could be on hold for an hour, and no one will ever pick up. When I come in to deal with my prescription problem ever single month, I stand there and watch in disbelief as the phone continuously rings, and not a single employee even tries to answer. Call and see for yourself.
If you have a medication that has refills, don’t bother using the automated system on their phone. I have waited for a week with no response, and when I went in to ask how long it will be, I was told it was never ordered. I have tried refilling a prescription this way twice, and it never went anywhere. Also, never use the Walgreens app to refill your meds for this location. It will never happen. Never.
At first I thought that I was just having bad luck with this place. Then I started to notice that there was something messed up with my orders EVERY SINGLE TIME. Then add a staff that refuses to answer your calls, and you realize that no one will help you solve the problem that they created. I have had to leave work on multiple occasions because no one can answer the phones. This place is a joke. I have gone here for the last 6 months because it is close to my house. I have had it with this walgreens. I would rather drive an hour away to get good service than give this place my business. I have never been so mad about terrible service in my entire life.
If you want a pharmacy that forgets about you, won’t answer your calls, and won’t even acknowledge you at the drive thru window for a 10 minute minimum, this is your place!
I encourage the management to call and see how long they wait on hold with the pharmacy. You will never, ever get someone to answer.

I’m going to preface this by saying that I have no problem at all with the Walgreens store but the PHARMACY is another story. I have been annoyed by the slowness and lack of efficiency (particularly in the drive thru) for as long as I can remember but I sucked it up because it had become my go to spot.
This past weekend I pulled into the drive thru and began waiting my turn… five minutes behind one car. I was then greeted by a new pharmacist. I actually felt optimistic that he would be able to help me. Upon checking for my prescription (which I had filled their in the past), he loudly exclaimed that it was not in stock and it would take him one week to get it because of the nature of the drug. I then asked him if he could check another Walgreens. He let out a sigh and told me it was going to take a while. He then came back on the little intercom and decided that I would have to come in because «I can’t have you holding up the line». The same line I have waited 30 minutes in on a prior visit. I was so shaken up that I pulled away with tears swelling in my eyes. I headed to Pick ‘n Save and was greeted by a friendly helpful pharmacist who although didn’t have my prescription got it for me within the next business day. Needless to say, Pick ‘n Save Pharmacy will be my new go to spot.

Terrible customer service. Waited on hold over 20 minutes to talk to someone… When I got the person she said, «I am sorry I do not know what I am doing and laughed»… Put on hold for another 10 minutes… Very disappointed.

Awful service. Next time I’m making the extra 10 minute trip to the Cedarburg location.

Love this Walgreens! Great location & friendly customer service. A+++