Ricks Automotive Inc

Absolutely the most trusted auto repair shop I have ever been to… Thanks Rick for always keeping your promises on delivery time and price.

Rick’s is the best! After a horrible experience at the dealership where I bought my car, I decided to try Rick’s. Best choice I’ve made in respect to my car. The work is top notch, and I’ve never felt bullied into doing unnecessary maintenance or repairs. Pricing is great and turn around time is fast. I highly recommend!

I went to Rick’s for the first time yesterday and really appreciate how well they treated me and took care of my car in a timely manner. I thought that customer service was lost in businesses these days, but Rick’s people have put the faith back in me. I won’t be going to the big chain shop any longer — I am ONLY using Rick’s from now on. They have won me over and all of my family! Thank you for making my car happy, not breaking the bank in the process and being such honest mechanics. A+ to you and your team!!!

Having never been to Rick’s Automotive I was hesitant to try a new place since I typically take my car to the dealership for repairs. I was very pleased with the excellent service I received. They made me feel at ease with thte repairs needed on my car and were very friendly. I’m glad I gave them a shot. It was worth it.

Davren was very informative on my Mercedes. I was going to take it to the Mercedes Dealership. But, last time I went to Mercedes they added all these extra charges! I was very happy with Rick’s Automotive. I will be back in the future.

This place is a rip off. Granted my car had an issue but that wasn’t the reason why I went there to begin with and their so-​called inspection made it significantly worse, to the point where my car was not driveable and then they had the audacity to tell me their fee was almost twice what I was quoted anywhere else! Avoid this place. If you are willing there are a few honest and great auto repair shops up in Santa Clarita.

I used to come here for years until I discovered that Rick likes to do VERY conservative repairs. He was having me replace things that didn’t need replacing. For example he wanted me to replace my front struts because they leaked slightly. I got a second opinion at a different mechanic and was told that it is normal for them to leak slightly. Then he showed me a strut that actually had a leaky problem and then showed me mine and understood what he meant.
My new mechanic also explained how repairs should be done based on the manufacturers manual and that many mechanics like to go off of the dealership’s guidelines which are a lot more conservative. For example if you own a car that has an oil life meter, you don’t need to replace the oil every 3000 miles. You wait until the computer tells you to replace it. Most mechanics will insist on replacing your oil every 3000 miles even if you have an oil life meter or your car uses a type of synthetic oil that can be changed 3000+.
Getting my oil changes there wasn’t really the problem. Mostly it was Rick telling me that I needed to replace $ 400 in struts or having me replace a $ 20 cabin filter every time even though it doesn’t need to be replaced that often.
I’m sure Rick does quality work, but would have preferred if he was more honest about what repairs actually need to be done. I’m all for regular routine maintenance as long as it is by the owners manual and not some scumbag book from the dealerships.

did a good job fixing my car but was very expensive and tried to up sell me on a few things. service was courteous and they were quick

My car had two separate issues. The driver side window was on the brink of death and a rattling noise was heard coming from under the hood.
I need the vehicle repair quickly and needed a place convenient to me. I saw Rick’s in passing and called. Rick answered and was friendly and professional.
Before taking my vehicle there, I checked online to see if there were any negative reviews. I could not find any negative ones but did find one posititve review.
I took my vehicle to Rick who said he would diagnosis both problems for about $ 70.00. If I chose to repair it there, the $ 70.00 would be applied to the cost of repair. Rick called me within about 2 hours advising me that the window regulator had gone out and 2 belts (noise problem) were bad. A few other things needed replaced as well. The cost was just shy of $ 1,400. Yikes! But I do realize the cost of parts was pretty hefty… So, I gave the green light.
Approximately 4 or 5 hours later, I received a call from Rick. The car was ready! (WOW!!!)
When I arrived to pick up my car, Rick explained to me the breakdown of the billing and even showed me the old parts that had been replaced. He also told me there was a 2 year warranty on the work he performed. (Since he has been in business for 24 years, I felt good about that if the work went bad, he would still be around.)
The best part… they washed my car! LOL! But it did give me the feeling (after paying a small fortune) that I was driving away in a new car. :)
On a side note, while I was a Rick’s, I noticed several regular customers stop by to say hello to Rick or to have work done. Rick knew each one by name. There is a reason Rick has been in business so long and why he has regulars… including me now…
This part added about one week after service and original review–
About one week has passed. During that time, I received one phone call from Ricks to make sure my vehicle repairs had not gone bad and a postcard to thank me for using Rick’s for my repair. What great customer service!

I’ve been going to Rick for years and won’t take my car elsewhere now. Rick believes in good old-​fashioned top notch customer service. You’ll get an accurate estimate on price and time and super-​friendly service. When I was looking for a used car to buy, I took a couple of prospective cars for him to inspect. He was straightforward about what each one would need and I bought the one he thought was best. That was 2 years ago and Rick has maintained it beautifully. I’ve also seen them work on a few nice vintage cars.

Rick was so amazing to me. I had just bought my roommate’s car before coming to LA and about a month after getting here, the (manual) transmission went out. Rick was recommended to me by a friend of a friend who is a car club guy. I took my Saturn into him and he got back to me within 24 hours with a diagnostic and my options. I needed to get a whole new transmission. He worked with me on getting a rebuilt instead of a new one and helped me cut costs where ever we could. Everyone who worked there was so helpful and friendly and compassionate.
I am now living in West LA but I would still take my car into him for any major repair I needed. He is totally trustworthy and just a pleasure to work with. If you need a car guy you can trust, go to Rick! They also sent me an xmas card. :)