Whataburger

I love Whataburger, but this location is the worst. Very slow service. I always have to wait atleast 15 minutes. It smells terrible, be they always seem to mess up my order… Closest Whataburger is 30 minutes away #FirstWorldProblems

We have lived here for 2 years and have never gotten our order with everything right. We called it in tonight so we didn’t have to wait the usually horrible long wait and guess what? Order wrong. No surprise. I want to give up this place but it’s hard to give up on whataburger.

So slow and I don’t know what it is with that smell outside in the drive thru but it’s more like you’re at the landfill. There’s been several times we lost our appetite from the smell and just tossed the food. Disappointing because the food is usually good.

4:15 on a Sunday afternoon we waited to order at the speaker for 5 minutes. Once we ordered we pulled up to the window with one car in front of us we waited for 8 minutes to get to the actual window. Then we waited for another 5 minutes to get our 2 cheeseburgers. Once we got our food our fries were cold and the order was wrong. Absolutely terrible

We have been going in and out of this Whataburger since 1989. It is really a bad situation when the local Whataburger in a fairly small town has so many BAD reviews, this NEEDS to be addressed quickly! Come on, tidy up, clean up and work on GOOD employees. Owner needs to step up to the plate! Let’s change this…

I love Whataburger and this one is by far the worst I’ve ever been to. My husband and I went inside last weekend and ordered two burger meals. After a twenty minute wait they brought us the wrong order. No biggie, we just continued to wait patiently. About ten minutes later our food was given to another table. We then opted to get in line and request a refund. When we finally got to the counter and requested a refund, the clerk yelled for someone named Ray (who was apparently cooking burgers) and shouted «Refund again.» I said «Again?» She sniped back at me «Yea again, there’s only three of us here today.» By this time Ray was at the register. I said «May I see the manager please?» He said «I am the manager.» I was a bit surprised since he was the guy cooking burgers, but responded «you’re the manager and you let employees speak to customers that way?» In a monotone emotionless voice he said «I apologize.» He rang up the refund and handed us cash, but it was a little over $ 1 short. My husband pointed to the amount charged on our original receipt and Ray said «it won’t let me refund the tax.» Realizing quickly that my husband was about to come unglued, Ray scurried off to a side office and returned with some more cash for us. Feeling angry and frustrated by this entire experience, I asked Ray if I could have the name of his regional manager or supervisor. He responded «it’s some guy named Garrett.» I asked «Do you have contact information for Garrett or perhaps a last name?» He said «No.» Ray never apologized for their screw-​ups nor did he seem to care. We then turned to walk out, advising all the people in line behind us to eat elsewhere. We won’t ever return to this Whataburger. We are fortunate to live a bit closer to the Benbrook location anyway, and it’s always a pleasant experience.

Worse Whataburger in franchise history!
I moved here 2 months ago and keep trying to go here but the service is just pathetic and don’t think ur going to get a hot burger or something with your order is always wrong… No more for me! The owner and manager of this Whataburger should be ashamed!

Has to be the worst whataburger I’ve ever been too… they can’t seem to understand «Grilled onions». the floors are always dirty, trash thrown here and there…

This is by far the worst Whataburger I’ve ever eaten at. Me and my family went through the drive through the other day and ended up just driving away. The waitress on the other end had us «hold on a minute» after we ordered our kids chicken strip meals, then after telling them my order, she repeated everything back completely wrong and then asked us if that was correct even though my wife was trying to get her to stop from the beginning of the repeat back. This is not the first time I’ve had a problem here. The last and only time I went inside I ended up with a burger with all the wrong stuff on it.

I’m on the road 5 days a week. And I love Whataburger! The Granabury Whataburger is a sub par location. Its not clean, service for the most part is poor. I would not reccomend it.

You can find a Whataburger everywhere! Once I realized this, I knew I had to have one!
I’m telling people it’s the «Nations» of the South. Wait, do they have Nations Hamburgers in the South? Anyway, I digress. That charbroiled hamburger patty flavor is super reminiscent of a Nations hamburger. I had a Whataburger with cheese and fries. You can also add grilled jalapenos to your burger! Fries aren’t anything to write home about but they get the job done.