Téléphone :
|
+1 970-256-1081
|
Site :
|
|
Adresse :
|
2236 Sanford Dr, Grand Junction, CO, 81505 |
Catégories :
|
|
Activer la carte
Aujourd'hui | – |
Heure locale (Grand Junction) | 13:00 lundi 9 juin 2025 |
lundi | – |
mardi | – |
mercredi | – |
jeudi | – |
vendredi | – |
samedi | – |
dimanche | – |
Most expensive, rude & incompetent shop we have ever done business with. Will never go back here for service or purchase a truck. On 3-29-22 we took our 2011 Isuzu NPR truck into their shop for a failed DEF sensor, sending unit replacement and the ABS & brake lights were illuminated on the dash. After seating on the truck till 4-8-22 they finally supplied me with a $5,781.63 quote. On 4-20-22 a month later William "service writer" said that the truck repairs were completed for the total amount of $6,370.06, so an employee & I made the 160 mile and whole day trip to bring her home. William collected payment in full and said that truck was good to go after a long test drive and final inspection. We got into the unit and realized immediately that the brake and ABS lights were still illuminated on the dash. Needless to say after paying more then was originally quoted our truck was not repaired accordingly and we left extremely disappointed. William gave us a ton of excesses as to why the truck wasn't properly diagnosed or repaired. On 4-26-22 at 3:55pm I spoke to Marcus the "shop foreman" & he supplied us with an additional quote for an additional $3,415.89. I called them back immediately to dispute the excessive charges especially labor, 200 in shipping and handling of parts. Odiously they were not being overnighted. Marcus said that he would happily remove the $530.03 speed sensor part along with an additional $200 in labor for wasting $700 in employee time/pay and fuel for the first incident which would bring the total cost down to $2700.00. I agreed that would be fair, and had them proceed. On 5-6-22 Transwest emailed me the final invoice of $3,494.59 and said that the truck was completed and a long test drive was preformed. Of course they failed to remove the speed sensor and any of the additional labor charges on their finally invoice like they said they would. On 5-10-22 at 11:30am an employee and I returned for our truck. I inspected the truck before going inside and getting the keys, only to noticed that the throttle peddle was broken off and laying on the floor in the truck. I can only assume this happened during their 2nd test trip and final inspection. Of course I was beyond frustrated and disappointed. I went in for the paperwork and requested to speak to a manager and the lady at the service desk was extremely rude and said that he wasn't available. Almost $10,000 and a month in a half later without our truck no manager's have contacted me. Do yourself a favor and shop around first