Longhorn Harley-Davidson

I have purchased numerous parts from their ads on EBay… always a problem… Roy who is the only one able to help with eBay sales is either never around or not answering his phone… Send emails. No response… Make phone calls., Doesnt return calls… This place lacks any professionalism … Strictly ham and eggs…

If you want to learn about customer service, then come to this place. I was treated great from the moment I stepped in, to the moment I left. There is NO high pressure sales, they will help you out and give you some suggestions according to what you tell them that you are looking for, but they never try and sell you something that you don’t want or need. Although I am a Harley virgin and I was just looking, the sales person was very friendly and he didn’t try and rush me out cause he know I was just feeling things out. Sorry, I forgot his name and I don’t presently have his card in front of me, but his name was something different, like cooter or something like that, I am sorry for butchering it brother, but I think people will get the gist. When I make my final decision I will fly out to Texas and come here for my first Harley purchase. Now, there are plenty of dealers where I live, but this just shows you how much of an impact that customer service can have.

the best place to buy a Harley ask for badger. Or the man used to live in Branson Missouri.

My husband and I purchased a new Buell at this dealership. Items that the salesman offered were not delivered such as mirrors, a new rider class, and an owner’s manual. The rear-​view mirrors were not on the bike when it was delivered to my house, yet they signed off on the inspection. How does that happen? It makes me wonder what else they didn’t check during the inspection! The bike was also NOT in the new condition that he told us it was in. How does a brand new bike with «NO PROBLEMS» suddenly develop an oil leak upon delivery?
I was promised the new rider class, yet after the paperwork was signed and the check was cut, the salesman came back and said that I wasn’t eligible for the class because the bike was not a «Harley».
I was never given the 2 free t-​shirts that are offered with the purchase of a new bike. I wasn’t even told by the salesman that I could get them. We purchased some t-​shirts and then the cashier told me that 2 of them could have been free with the purchase of the bike. I said I would just get 2 shirts next time since they were closing. I was told they would make sure I got them next time and would note my loyalty card account. She even offered to give my daughter a shirt to apologize for all the trouble.
I’ve been back three or four times to get those free shirts and there is always a problem. The lady that told me I was entitled to them is never there when we come by and no one ever believes my story. Today I was interrogated like a thief because they didn’t believe me once again! We spent a few hundred dollars on a jacket, boots, and parts, but they won’t give me 3 stupid shirts that I’m supposed to be entitled to!
The next problem occurred with parts my husband ordered. I got a call that all the parts were in. This was a few weeks ago and today we had the chance to drive over to that dealership. One of the most important parts is missing from the order even though I was told everything was waiting for us. At least the parts guy offered to mail it, but now we have to wait even longer for something that was supposed to be available!
I am a new rider and was looking forward to getting some experience on this new bike, but since it’s brand new and has a terrible oil leak, I can’t and they can’t even get me the parts to fix it myself.
I told the salesman that I wanted to get some experience before stepping up to a Harley which would be my next purchase in a year or so. You can sure bet I won’t be purchasing my new Harley from Longhorn!

The store and show room is awesome. Now for a first time buyer the bike rally is what is happening. These people make it like a party to have a great time and come out meet with a couple of vendors (including myself), talk about bikes and hopefully purchase one.

I can’t say anything about buying a bike here, but I’ve been here several times to get parts for an older bike, and they actually had every part in stock, which I wasn’t able to find elsewhere.
Parts guys are also pretty smart, they can answer a lot of parts questions without having to look at a computer screen or parts book. That’s nice, especially when you’re standing there giving a vague, «I think it’s a bolt or something» description.
Place has a lot of accessories and seemed to be a good selection of bikes. Maybe not the biggest selection in DFW, but more than most.

This company does not honor their obligations! Recently I purchased a maintnance warranty with Harley Davidson of North Dallas, which was the dealership name about a month ago. Recently I sold my bike. So I called Maverick Harley the company that has recently purchased North Dallas Harley, and the sales manager Steve told me that he would not honor my warranty because they were no longer Harley of North Dallas. I also called Harley Davidson to file a complaint on Maverick Harley and they would not help me either. This seems criminal that you pay $ 1300 dollars for a warranty and now they wont honor it. I am very dissapointed with Harley both corporate and especially this deapership for not honoring my warranty a debt they purchased when they bought the dealership. Please take this warning and dont purchase from these scammers, especially dont get a warranty from them.

Typical Harley-​Davidson shop with your typical selection, but what sets this store apart from others is that they went the extra mile to ensure my experience and needs were exceeded. I enjoyed it