Nova Medical Centers

This place is absolutely beyond a joke. I was sent here by my employer for a pre-​employment drug screening. First off, it took 2 hours and 45 minutes for a simple urinalysis. The second problem is that they don’t properly pre screen you for medications that will show on your test (and give you false readings!). What the hell? She said to simply tell the lab when they call because it failed. Any doctors office gets even that most basic of information. This place is just a joke.

Nova is a complete joke this place is so slow and unorganized it’s ridiculous. I waited over an hour and a half for a physical. My job sent me here for my DOT certification and I wish they had sent me to concrenta cause I’m always in and out of there. The service was so bad here even the other patients in the waiting room were complaining. They were rude but I didn’t go that far but I was just as frustrated as they were. After waiting forever for my physical the doctor told me to take my paperwork to the front counter and I will be processed out. Well nova didn’t give me my DOT pocket card. Anyone who is DOT certified knows that you need your pocket card to carry around because if you’re stopped by the cops in a commercial vehicle you need that paper to prove that you are certified. So them refusing to give a card is crazy. On top of that I need to bring my card to the DMV to show that I am certified to keep my CDL active.
I was told by the woman at the counter that my results would be emailed to my employer WTF who does that I need my card. Now I have to jump through hoops cause they didn’t give me what I needed to finish taking care of my business. I told the woman that didn’t make sense I need my pocket card she says I can’t get my DOT results because I didn’t pay for the test again WTF is up with this place. I’ve never heard of this crap. Nova is shady I wouldn’t recommend this place to anyone. I hope my company no longer does business with such a terrible place.

Nova Medical Centers only allows the patient into the appointment. My husband recently had surgery and he wanted me to speak with the doctor on his behalf. I also have extensive knowledge in medical insurance and WC. I was told that I was not allowed. Apparently the reason for this rule is for SAFETY of the patient but its okay for the medical adjuster to take part in the appointment. Sounds fishy! I will have my husband change doctors immediately! If I am a patient and Im not allowed to bring a family member with me, I won’t be a patient. To many other medical offices that dont have this rule. Concentra doesnt have this rule.