Unfortunately, this management operation leaves much to be desired. They do not respond to written inquiries and the telephone contact person has no inkling of how to help customers. One would think that, if you list a contact number for assistance, the someone who answers that call could assist you. On the contrary. The contact person can only take payments. Moreover, the web page which espouses to be useful to make online payment is broken. It is only available a day after payment is due, thus inspiring an overdue notice… not only ridiculous but stupid. Surely the Better Business Bureau has and is entertaining complaints(in addition to the one I have filed) with regard to the ineffective business practices and dismal treatment of customers by this concern.