I’ve had a good experiences with regular cleanings at this office over the past two years. Hygienist Lindsey is friendly, easy to talk to, and does a good job. I saw Dr. DeHudy briefly and he was kind and polite. My appointments have gone well and I plan to return.
Charles K.
Évaluation du lieu : 1 Grand Haven, MI
I have had a lot of work done and all I can say is the business is driven by money. I was pushed use their CareCredit financing which I found out later their sales team pushes it to make more money. I was told I have periodontal disease which is correct but instead of referring me to a professional I was told to get antibiotics injected into my mouth. 2 procedures and 5800 later they said a third time with the same procedure may yield better results because my gums were being stubborn. I decided to go to Dr Gregory Weaver who did not take my insurance and he referred me to Dr Jeff Smith immediately rather than waste my time like Aspen did. Dr Smith gave me antibiotics for two weeks and did a root scaling for a total of 370 including two visits, I paid 30 for Weaver’s visit and then I paid 10 bucks for the drugs and my mouth has never looked or felt better. Aspen is driven by money and not focused on the patient and you are dealing with inexperienced people. While friendly I can honestly say no person who considers the self a professional would ever work here unless money is what drives them. What bothers me most is that they had the balls to ask me to shell out 2200 for the same procedure a third time when it wasn’t working when they could have easily offered me an easier, must cheaper solution.
Sherry L.
Évaluation du lieu : 1 Portage, MI
Don’t ever go to an Aspen Dental. Their dentists don’t know how to do anything and neither does their office managers. After moving to Kentwood, I had to have an emergency wisdom tooth removed because it has been hurting but the regular dentist in the clinic won’t do it. I made an appointment in Nov. only to find out that the oral surgeon only comes once a month. So I had to wait until mid Dec. Before I made the appointment I asked my OBGYN if i needed a note due to me being 34 weeks pregnant. She said no because I was using topical anesthetics. They made me waited for another 2 weeks just to tell me that they would need a note just to be safe. While they told me that they would call the OBGYN’s office for the doctor’s note, I made another appointment in early Jan only to find out that they never kept the x-rays while I was there the first time. They never called my OB’s office for that note. I had to wait until early Feb to get my tooth extracted. In the end I had to switch to another dentist in town that was able to see me and extract my tooth on the same day! I was in and out within 15 mins! The other dentist even told me it was a real easy extraction. So, Aspen Dental is garbage. They are unprofessional. All they know how to do is ask you for your payments but don’t follow through. They waste your time and money and let you suffer while they do nothing.
Wolf H.
Évaluation du lieu : 4 Grand Rapids, MI
We all know it is difficult finding a new physician or doctor and you definitely don’t want to be looking when feeling ill. I am leery of corporate«chain» medical care precisely because of the payment focus that greets you here at Aspen Dental, but the excellent care one receives in the back room more than makes up for the money focus atmosphere up-front. Payments are expected in person at the time of your appointment which frankly I am not use to with my particular type of insurance. However, costs are extremely fair for the quality of care one receives here. I have had three teeth cleanings, x-rays, a crown, and filling here. All of the medical staff are friendly yet professional. My dentist explained in detail everything she was doing during the procedures. Very competent and have requested to always be assigned her when I need dental work. Bring your iPod and headphones… the sound from the TVs don’t exactly drown out the drilling noises. The automatic telephone and email appointment reminders are handy unless you are like me and find them annoying because my calendar events already send me a text message reminding me of my appointment… but they are useful if you don’t have a calender synced with your phone. And oh, Aspen Dental offers a free initial exam and x-rays so there is no reason to not check them out. UPDATE: It has been two months & Aspen Dental is still unable to communicate with my insurance company correctly to finalize the claim. While care here is excellent, their office management sucks.