Big Ray’s Quick Lube

TERRIBLE The manager cannot install an air filter correctly the air filter had a tab to align and the word this side UP. he still screwed that up, after I told him to stop messing with the air filter he kept taking the cabin filter out he never put the filter in it was just laying in there. I called to complain be told me that I should have checked my filter after they looked at it. I should have done that before my next oil change. NEVER again.

I would be hard pressed to give them 1 star. I sent my wife there to the ALPINE location 7÷28÷15. This as well as the other Big Rays is a serious JOKE. She goes in for the 19.95 deal and they right away start the high pressure crap to change all these filters, which were unneeded .Now remember. THEY got her car now! From the 18.00 air filter, Which was changed 3000 miles ago. To the 24.95 sludge removial, To the 10.00 license plate lite. They did knock this down to 5.00. I went in the next day to get this fixed and find out why the 24.95 engine flush, was done. My mechanic says its bull crap! I also wanted a readable copy of the bill. All 3 of them got around me and refused to make a new copy. I would not send anyone there to any location. Even if you do not like them! The whole bill came to 88.05 Jack D Grand Rapids. I think I will make them a project.

Many oil change places are trying to upsell like transmission tune up, flush, air filter, etc etc. They did recommend exactly how I expected. I politely refused but then the gentleman said it is normally $ 110.xx but today they have a special price for $ 89. So I called my husband to ask if we needed it. He asked me a few questions and we decided to do it.
After awhile the other guy brought a bill of almost $ 200 and it seemed a little too high. I asked the itemized price and the bill didn’t reflect the «special price» for trans tune up. I told him the other guy said transmission tune up was on special price for $ 89 today. He said they never had that low price for trans tune up. I was silent for a moment. Then he said he would give me $ 10 discount. I felt very misguided and mistreated but don’t want to argue about it and just left. If this is how they do their business not being honest and keeping their words, I don’t think they deserve a good review here.
Also, they didn’t put a reminder sticker and now I have to keep my mileage and the date manually.

Let me first state that I’ve taken my cars to 3 different Big Rays locations and felt like it was a good value for a basic oil change. They usually try to tell me I need various flushes and repairs to my car and offer me some type of «deal» but I politely refuse and they politely finish the basic oil change. If it was just my own experiences then I would have given them 4 stars based on value alone.
However, I recently sent my wife to the location on Division St. in Cutlerville and her experience was a 1 star at best! First thing they did was tell her she needed high mileage oil because our Corolla just broke 150K miles. She refused. Then They took the air filter out and immediately threw it in the trash and told my wife that it was so bad that they wouldn’t put it back in our car and offered her a «special price» of $ 18 (Later I bought one for $ 5.86) because it was so bad. She had to argue with them to take it out of the trash and put it back in. They finally did after showing «How bad» it was to the other employees for dramatic effect. Then they told her our car needed a transmission flush. She politely refused. After she brought it back home I noticed they never put an oil change reminder sticker on the windshield and they never topped off any of the fluids like they promise to do. They completely mistreated my wife and I will never send her back to any of their locations.

You’d think with all the quick oil change places around that finding one you can rely on wouldn’t be too much of a problem. Well, for years I’ve had trouble entrusting my vehicle to most of these places, and resigned to do the work myself. With my latest vehicle, I can’t do this, so I was at the mercy of someone else for my tune-​up and oil change work.
My oil change dilemma was answered with the nice folks at Big Ray’s. They gave me a good oil change at a fair price, and suggested add-​ons that I might need. They also had a 14 point service checklist which included checking fluids, tires, wiper blades and the like.
A very straightforward experience. No hidden anything. Trustworthy too. I plan on going back on a regular basis.