Freewheeler Bike Shop

I really like this place. They have friendly helpful staff and a full and diverse stock.

Went into this shop while on beercation, they had a rack for my fatbike in stock, ready to go. I was asked by several staffers if I needed any help, they offered to let me take the rack outside to try it on my bike. Friendly, helpful staff and a well stocked shop, I had a great experience.
They even pointed us to our next location on our brewery tour. Thanks !

I went there an had very poor customer service. I was supposed to be helped with a replacement seat post. I went in and asked for assistance and they told me they would keep the part and check within a week to replace. I never heard back from them and went in to get the part so I could show it to other bike shops for assistance and they had lost my part and never contacted anyone about it. Again, they said they would call me. I tried calling one last time 2 weeks later and they still had not found my seat post and again would call me. No call

After being treated really poorly at Village Bike Shop on Plainfield by one of the floor saleswomen, I took some advice to check out Freewheeler on West Leonard. They were fantastic. Expect a little bit of a wait, because they are busy all the time– but after my experience there, I understand why everyone in town is willing to wait for their service. I was attempting a low budget single-​speed conversion to an old Schwinn World Tour. Kurt and Seth helped me piece together what I’d need and even kept me within the budget I had.
It was an outstanding experience. I will always give them my business from here on out. I am so grateful that they were willing to be patient and work with me on the project. I finished my bike last night thanks to them– and it rocks. :)

Awesome shop. You won’t find a bike shop in west Michigan with a better selection of parts — especially older bikes. Nice staff. Can be a bit crowded, but that goes to show what a good business they have.

I can’t say a damn thing about actually purchasing a bike from these guys, but everyone else seems to think they’re awesome. I’ll give them that because, their service here for everything else is exceptionally awesome too.
A long, long time ago (I can still remember how that music used to make me smile…) I came in here for a little tune up and was treated to fast service that was fairly priced. Both times I was in there to pick up and drop off my bike it was a little busy, so I didn’t get the great super friendly service other people talk about… but it was nice and I didn’t feel rushed or like I was a burden on any of the workers. They were as friendly as you could ask for and made me feel welcome.
Just earlier today, after having a HUGE wipeout on my bike (shortly after having it tuned up here before, I might add), I decided to stop in and get the bike checked over once again to make sure it was still working properly and didn’t need any repairs. I figured since I actually kinda broke my back, maybe there was something that happened to the bike too that I missed. I got there at 4:23pm on a Saturday.
They were closed.
Oh well, I was disappointed but it was my own fault for not checking the hours. Nothing I can fault them for. As I was walking away a guy came out from the back alley and told me that they had closed up shop but, depending on what I needed, they could take my bike in and their hours can be damned. Corey walked me around to the front of the shop, unlocked it, took me and my bike in, and made a tag up so I could come pick my bike up later when it was finished.
I don’t think you’ll find customer service like this damn near anywhere else in any industry. From my previous experience and this experience combined, when in Grand Rapids, the Freewheeler Bike Shop is definitely the place the be.
I can safely say that I’ll be buying all my future accessories here, as well as always taking my bike here to get it tuned up, repaired, or whatever. Future bike purchases (if I’m still in Grand Rapids)? Yup… you guessed it. Small stuff like that will make customers for life, and they know how to do it.

Best deals in town, and best prices overall. Great bike shop. Nice service to.

Great staff, great pricing, fast tune ups. I bought two bikes here and recommend this place to everyone.

Wonderfully helpful staff helped both me and my daughter find bikes we love. After I had a terrible crash on mine, ending up in a hospital bed for ten weeks, they fixed the bent tire and everything else wrong with it for free.

This place is so cool. They have used bikes, brand new bikes, every single model you can think of. Accessories, advice, special orders and repairs. These guys do it all and they have fun with it too

This shop is great — they had a large selection of bikes, and the service is awesome. I went in a few weeks ago to buy my first bike (as an adult) and the guy who helped me found one that fit my needs and was in my price range. I even went to two or three more shops after that to make sure I was getting the most bang for my buck. Sure enough, Freewheeler not only had the best bike for me but the service was as good as it gets. The fact that the guys who work there know bikes and love what they do really shows. I like that.

The best bike shop in Grand Rapids, period. I’ve purchased a hard tail mountain from Freewheeler on a great sale and have gotten a little wrenching and a few wheels built here (the only LBS I’ll go to in GRR to get wheels built) as well. Scour the backyard for random parts for dirt cheap. Friendly staff that is as accommodating to the neighborhood BMX kids as affluent roadies. I can’t say enough great things about Freewheer; I wish I could give them six stars.

Every time I bring a bike in here to get fixed they do it cheap and within a couple of days. I don’t know anything about the store part of it.