I scheduled a furnace inspection. They were prompt, on time and very courteous. The technician, Eric, however, shut the furnace off after finding serious and potentially dangerous issues with the heat exchanger. He made sure I understood and saw the warn parts. I needed a furnace immediately since it was December and very cold. They could not install one the same day so they put me on a priority basis, dropped off three space heaters in less than an hour to keep us warm and showed up promptly the next day, on time, with a new furnace. Angus, the installer, had the unit running and tested in(5) hours. He left the area very clean and took time to explain what he did and how things worked. Amazing service and customer care.
Todd F.
Évaluation du lieu : 5 Grand Rapids, MI
A++ Service. We had our furnace expected by Dwight and he was extremely nice, efficient and helpful. He explained everything in understandable terms and offered a few tips to get the most out of our furnace. He even double checked an issue I brought up and suggested a few things we could do to fix it. When I asked about duct cleaning he didn’t hesitate to walk around the house with me and give me a quote on the spot. I was so impressed I booked the appointment right there. I hope everyone receives the same service we got and if you can, ask for Dwight. Thanks Grapids!