Freedom Cycles

Avoid this dealership. They are absolutely the worst. Incompetent. Dishonest. Unprofessional. And Jeff Stanfield is a total asshole. There are much better dealers to go to; Shawnee Cycle, Donnell’s, Reno’s, etc.

The following review is in my opinion:
They are fine when they are chasing the sale. There was one young fine man that was courteous and willing to help. Unfortunately, it was not the employee that I had to deal with the most. He was defensive when confronted, he liked to eat during business transactions. They make promises they have no intention of fulfilling. Maggie in the business office is a rude piece of work. She talks out of both sides of her mouth. Why would somebody play three card Monty with small amounts of money. I suppose that might add up. Go ahead buy something, they will keep coming at you. How bout something special in a paint job? This part is more expensive, how bout that. Everybody tells me their maintenance program isn’t worth squat. They’ll try to sell you that and more. They will promise you your bike will be ready soon, soon is a very relative term. I don’t know what to say, shop a smaller shop where they care about their customers. There are three that I’ve visited, they are night and day in comparison to Freedom. There is a arrogance that shows in every level of this place. Go get the money Freedom, your customer service ends there.

Called looking for a certain helmet. Talked to Amber in I believe parts she definitely went over and beyond! Give that girl a raise! She went and looked at their inventory we didn’t have to make the trip for nothing. Again give that girl a raise!!! Employee of the month or something.

Not a very good experience a few years back. My friend brought in a Harley for possible trade, we had brought it in a pickup because we had driven a long distance. He decided not to buy. We had a terrible time getting them to let us bring «his» bike back outside because it was in the shop area, where they evaluated it for trade. I
t was about time to close and they wanted us to come back tomorrow. We had to leave without the bike. I would never buy anything here. I don’t know how they stay in business.

I bought a 08 Suzuki LTZ 400 from them 2 and a half months ago has been in the shop for the past month and just recently picked it up from them in pieces. They kept telling me it was rider error due to mud on the piston. After bringing it into my shop where I work to have a closer look what they thought was mud happens to be sand. Tells me this quad has been swapped by the previous owner. Obviously this company does not know how to inspect and ask proper questions and obviously doesn’t know the difference between sand and mud. I will never go back to this company. The salesman are very pushy and rude. I also called them and asked for a general manager and was told there was no general manager in that! Don’t you just love being lied too?! These people are crooks and I DO NOT RECOMMEND BUYING FROM HERE!!!

Don’t buy here!!! If you ride a quad, on dirt or thru water, and it doesn’t start the next day… it was rider error! When were quad runners designed for anything else? Their take is if you ride a quad off road, its rider error and an extended warranty is completely worthless!!! DON’T BUY HERE!!! They don’t stand behind their product!

I told Scott in service I was very unhappy and I would eventually post a review expressing my discontent– this one’s for you Scott. My wench rope broke on the aftermarket plow I bought from them when I bought my Rancher. They claimed because it was aftermarket they would not warranty it and it was misused. It was first snow; and it was not. My point is that a business has a responsibility to stand behind products they sell. He wasnt the best at customer service, he wasnt the worst. I will be buying a Foreman this spring – from a different dealer so I hope the 120 $ or so was worth the bad pub and loss of business. Also noteworthy was the salesman that called every five minutes after my initial inquiry that ended up getting my business didn’t even talk to me or shake my hand when I came to pick the four wheeler up– bad look. Cannot remember his name; lucky him but he also fibbed about interest rates. The lady that delivered it to me was very nice though. I also need to mention Roman is the boss of service from what I gather and he was awesome on my initial delivery. This review is based on standing behind the products you sell– aftermarket or otherwise

Well where do I start came up here for a BBQ but if you call grilling hotdogs a BBQ and then leave a donation and walk around the store a good time then there is something worng here. I mean really customer appreciation show me where please. WHAT A JOKE!!!

Came here today with my friends for customer appreciation day and what I thought was going to be awesome event turn out to be blah and more blah. I knew something was off right when we pulled in the parking lot, no music, no tents, no nothing just a lonely gas grill cooking hot dogs and not the plump delicious ones either, cans of soda and small bag’s of chips with a jar for donations.
I particularly am not a freedom cycle fan, their sale’s staff is a tad to pushy for my liking and that steers me right out the door and down the road.
They do carry a wide variety of motorized products on hand but with some many products and such a big building there’s a lot of over head and some products seemed kind of high to some of my smartphone pricing research as we were looking the vehicle’s over and wishing to own it.
All I can say is this, next time you are going to do a customer application day, break out the tents, the music the vendors and bring some good food and drinks to keep your customers there to spend money at your store.

I am usually greeted by everyone in the store, but this did not happen yesterday! I went to parts to make a purchase and the person at parts was talking to another customer. I wasn’t told hello or I’ll be right with you or anything. He went to the back with the customer and another person walked by asked if anyone was helping me. I stated no. I was getting more aggravated by the moment! The same person came back out asked who was next and before I could say anything another customer jumped in. At that point I was so fed up stated that I was the next person in line & wanted to make a purchase and walked away to find my other purchases myself. He had raised his voice stating that he didn’t realize I needed help, no apologizes. I ended up only buying a small item from someone else at the store. I never had experience like that before & don’t plan on going back anytime soon!

I have been here several times in the past just looking around but Saturday I was looking for some help and wanting to shop. It was a beautiful day so I had the bike out and with an up coming road trip planned and new fairing just installed I was looking for a windshield bag. I knew they usually carried a large selection of accessories so I stopped in to take a look. I was greeted by a young man named Derek who worked in parts, he was very pleasant. Derek showed me where all the luggage items were. When we weren’t able to find what I was looking for he walked outside with me to get a look at my bike before we started looking for options in catalogs. We didn’t seem to be having much luck and he was then paged stating he had a call. I knew we had hit a dead end and I didn’t want to take up anymore of his time, he had already been so kind and helpful. I thanked him for his time and told him I would check with him later if I had any other questions.
Well I wasn’t able to find my windshield bag but I still needed some new riding glasses. I then walked over to the sunglass display, not really seeing what I was looking for I approached the parts desk to ask for help. This is where everything seemed to go south. I was met by a female sales associate I think her name may have been Amanda. I asked her if they had any sunglasses with transition lenses. I followed her to a display case that had several different styles of riding glasses. I then began asking about the difference brand’s and styles. Well needless to say she was clueless. I then proceeded to ask to try on some. OMG what was I thinking she had to go find the key to the case. My daughter was getting pretty bored by this time and went to look at shirts. Finally we have the case open and begin looking at the glasses. I’m trying on different styles and asking questions, assuming this young lady knows what she is selling, nope. The only information she is able to provide I can see on the tags. I finally find a pair I think I will be happy with but I want to see how they are in the sunlight so we go outside. By this time I am ready to just get my purchase made and leave.
We are now checking out and she begins to ring up my purchases. We get to the shirt my daughter has picked out, we got it off a rack marked clearance so when it rang up full price I questioned it. I offered to show her where we found it, as she rolled her eyes and huffed following me across the store she says «that’s where it should of been» pointing to some folded shirts on a table. Meanwhile I’m trying to show her the rack where it was «hanging, not folded.»
A few eye rolls later we finally complete our transaction. I took my sunglasses out of the bag and begin taking the tags and plastic off the lenses when I noticed a spot on one if the lenses. I began to wipe them with the cleaning cloth that came with them. I could see that there was what looked like a chip in the lens. I pointed it out to her since I had just paid dearly for them and I had not yet left the counter. With her hands on her hips and an exasperated look on her face she says to me «did you scratch them.» Needless to say by this time I was getting rather furious with this young lady. She finally goes over to the case and gets me another pair. At this point I’m sure nit leaving until I’m sure this pair is ok. So I asked her to watch as I took the cloth out of the case and carefully removed the stickers from the lenses, and wouldn’t you know it the same thing. At this point my patience are wearing thin and I now have to try and pick out a different pair of glasses. When I finally pick out a pair and make sure everything was good I asked if they came with a bag or case since everything else in the case did and all she handed me was a pair of sunglasses and an empty box. Keep in mind I have my teenage daughter with me and am trying to be polite. She then reaches back to the display case and grabs a bag and says «fine take this one.» Seriously? I was just about to give this girl a lesson in customer service when Derek the first person I had dealt with came up and saw what was going on and began to help.
Like I mentioned before I’ve shopped there before and never had any issues, but after this experience forget it.
I have worked in sales and the 2 most important things your taught are know your product and the customer is always right!
«A satisfied customer tells 5 or 6 friends, an unsatisfied customer tells everyone! »

I’d rate this dealership as average. I bought a new Kawasaki Concours here a few years back.
On the plus side, they’ve expanded their showroom considerably and have a lot of indoor space now. Very nice. The bike selection on display is pretty extensive and they have a decent gear selection now as well.
Where they fall flat is on the sales floor. There are basically two kinds of motorcycle dealers. First is the place like Engle’s off Truman and 435. This is a place where everyone rides, everyone is there because they live and breathe what they sell. You can shop there all day without being pressured to buy… the guys are there because they are into bikes. Second is the place like Freedom. Now these guys probably ride too, sure. But if you’re in browsing, a salesperson is asking you if you need help every 30 seconds. You can’t just casually browse around without being bothered constantly being «sold». It feels like a car dealership to me, rather than a bike shop, if you get what I mean. If you ride, you probably do.