Eyemart Express

Was pleased with eye exam part of my visit. However their advertised $ for frames is very misleading. Also, i wish someone had reccomended larger lenses when i purchased 1^st bifocs.

I went in to order frames and was there for 45 minutes just waiting for them to call my insurance and the lady who I had was on drugs and after all that time I spent there, they decided to tell me my prescription expired. I am very unhappy with my visit and do not recommend going there if you don’t want to wait 2 hours.

I’m from Chicago on vacation and I broke my glasses this morning. I called them had my prescription faxed over and they gave me a free trial pair! They were friendly and very helpful! Great business!

I took my daughter here to get back-​up glasses since she had just switched to contacts. She picked out 2 pair with no-​frill lenses for $ 80 total! We went out for lunch and were texted when her glasses were ready an hour later. Our experience with the staff was wonderful. My daughter had to take off her contacts to try on her new glasses so was allowed back in the optometrist’s office. The doctor actually set her up with solution and a contact case. Then when she went to put the contacts back on, the doctor saw she was struggling so gave her some advice. He then asked the office manager to give her another tutorial. We didn’t get an eye exam OR contacts at Eyemart but they treated us like royalty! I was expecting bargain basement service to go with their great prices but was so wrong. They really cared and went out of their way to help.

Horrible customer service! I’ve sat way longer than the 10 min they said it would take to check the insurance info. Very frustrated!
Btw, this review does NOT reflect the Dr. located in the same location. He is a great guy and provides great service. This review is strickly reflecting the store part of the business.

This is by far the best experience I have ever had purchasing glasses. The Dr. on staff was amazing. He told me things about my eyes that no one ever mentioned. The staff within the store were top notch. I have a difficult prescription, far from blind but difficult. No once did anyone make the whole «ohh wow… gezz» comments that I have been accustomed to hearing most of my life. It is also the first time in 20 yrs I have ever had a company be able to make the glasses the same day. I have always had to wait a week or two. In the past I have spent 500 – 600 dollars for just one pair. At Eyemart i was able to buy two pairs for less 400 dollars. Again, I have a difficult script so the fact I could get 2 pairs for the price I paid for one was amazing to me. Also, I have always paid to have the anti-​glare added to my glasses which is costly. The Dr. told me this actually doesn’t help me at all due to how my vision is. I have been paying for this for years and I could have easily been talked into it again. Not having that feature on m lens has made a world of difference.