Club Fitness

Not as big as the other gyms, but clean, plenty of machines with little to no wait (except for extremely busy times). It can take awhile to fix broken machines, but it’s never kept me from my workout. Friendly staff.

I had a terrible experience with the customer service side of Club Fitness. I was in St. Louis for 2 months this summer for my job, and I joined for those dates. The gym stipulates when you join that should you like to cancel, you need to do so online and 30 days before you are charged again. I knew when I would be leaving, so I put this in my calendar, and made sure to cancel on time. I followed through with this and double-​checked on my last day by going up to the counter, asking them to make sure my account was cancelled, and they said everything looked good.
I got back to my home in Illinois, and have been charged every month since leaving. I called customer service, completely confused as to why I have been charged. They claim that they have no recollection of my cancellation online, and therefore will not reimburse me. Additionally, I asked right then and there to cancel my account immediately, they said, «You must cancel online only, we can’t do it over the phone.» Which probably means I will be charged again, since I need to give 30 days notice. UNBELIEVABLE. The confirmation email from my original cancellation no longer exists (why would it, because the gym confirmed it with me on my last day at the gym) so I have no proof that I cancelled. It is their word against mine.
I had a nice time working out at the gym, but I have NEVER had to deal with such bad customer service in my life. I am out a lot of money, and it was never my fault. I say to you: stay away!!!

This is the original site of my membership and is easily the location I frequent the most. This is not one of the larger facilities, but it has a nice selection of weight and cardio equipment. There are very rarely any wait time for any of the machines. However, I only go during lunch hour so that may not be the case during peak hours (3pm — 7pm). One downside is when a machine goes down, the turnaround time is somewhat lengthy. Another is the bathroom/​locker room situation. There are three bathrooms equipped with showers (one women/​one unisex/​one men), but they are single seaters. On the upside, the staff is very nice and friendly, and the facility is well kept as far as sanitation and overall cleanliness.