Sherwin-Williams Paint Store

What a great and stress free experience. I went in for the 40% off deal this weekend and bought the place out. The staff was very knowledgeable and helpful. Got all the supplies and paint I needed at a decent deal. The paint is high quality too.

Not sure if they are remodeling or if the place is usually taped off the way it was. I would not have minded at all if that’s the case but I wish one of the employees would have acknowledged it. The tape across everything was like the big elephant in the room. Besides that the employees were nice. Although they did ring me up an extra brush which I did not notice until I was home, mind you the brushes are close to $ 20 each.

Sh** Williams has failed to match their own color from their catalog. We now have marks all over the walls of our house because the paint cans they gave us repeatedly fail to match the previous color a week earlier. Over and over we told them the color does not match and over and over they have charged us and have failed to match the color. First they said the paint grade was different, then they matched the grade and still the color did not match on the walls. And they have not even refunded our money!

The worse customer service I’ve ever experienced. I had a large order to place but couldn’t get any service or any acknowledgement that I was in the store. The gentleman working didn’t even greet me. I was in the store for 25 minutes waiting for assistance. The store only had one other customer who was definitely the focal of his attention. .
Left the store and went to Dunn Edwards.. Great service and thrilled about the quality of paint for my interior and exterior home. Maybe the lack of customer care from sherman was worth it. plus I didn’t feel comfortable spending that much money with a company who didn’t take time to even acknowledge my presence..

Sherwin Williams creates great paint that can take the abuse of the elements and their colors are strong and last.
They have great service, can match colors, and always have a good recommendation if you are unsure.
Parking is generally easy…

The manager, i think his name was Tyson, definitely knows how to run a business. My husband and i were a little unhappy with how the color we chose covered our walls. We chose dark colors and so they took one more coat than the light colors we had bought from Sherwin Williams before… We told Tyson about our problem and even though we were past the sale date when we returned he gave us the sale price when buying more. He was very professional and really took the time to make sure we were happy and repeat customers. Between the management and quality of paint this place has become our first choice.

DO NOT GO! Their products are TOXIC AND customer service is awful!
I bought NO VOC paint there after I was almost crying telling the manager about the health of my child and I needed a safer paint to repaint his room. He sold me the cheap version and after 3 months it still smells toxic. I had a top environmental company try to relieve the smell with machines for weeks and they couldn’t. We removed all the furniture in the room and the only thing left is the smell and the paint. The company is trying everything to not take responsibility but all the facts show it is the paint. Their products are toxic and their customer service is awful.

Very knowledgeable and helpful staff. The parking is not good (only one spot in the back) and they have a somewhat limited selection of paints, but if you want top quality service and product, and if you call ahead, you’re likely to get exactly what you need with better than average guidance, which is a lot more than I can say for Home Depot.

We just recently bought a home and needed to repaint it. Originally, we were going to go to Home Depot, pick up cans of Behr paint and do it ourselves but events forced us to hire a painter. The guy used Sherwin Williams paint and sent us here to pick out our colors.
Tyson, our sales person was awesome. He sat with us and helped us match the Behr colors we selected to what they had in their inventory, including custom-​mixing a red to match what I wanted for our dining room.
On top of the fabulous customer service we received, the paint quality of Sherwin Williams products surpassed that of what we would have gotten with Behr… not that Behr paint is bad but SW paint is PROFESSIONAL quality. It survived movers and us unpacking. What scuffs we put on the walls came right off with a little water and light scrubbing.
The colors came out exactly as they appeared on the little sample cards with less coats than what we would have needed to do with Behr.
Seriously, spend the extra money and get your paint here. Ask for Tyson… he’s the best!

Very professional environment. High quality paint. High quality staff. I am very impressed the Manager Tyson Ferris who has been very helpful and knowledgeable. This is a well run store.

I’ve never purchased tinted paint before so I was completely at the mercy of the sales people at this store to help me figure out what I needed. Over several days several different salesmen helped me and they were all incredibly helpful, kind and patient! I really felt like I had a bunch of brothers helping me figure out what to do. The store is also very clean, well-​organized and comfortable. I never had to wait for more than just a few minutes — I was in and out in no time at all. They open at 6:30 a.m. which is really helpful. I recommend them highly! P. S. I purchased their Harmony paint which is low VOC and it is beautiful! I’m very pleased with the results. P. P. S.S. — if you open an account (not a charge account — you just let them set you up in their computer with your name and address) — you get a 10% discount.

All the employees are great! They are youthful and energetic, and seem to act like they enjoy their work. I will not reference any of them here since I might neglect to name all of them.
They are very professional and have an excellent knowledge base about paints and painting. If you’re a novice, you should feel very comfortable discussing any painting/​finishing questions that you may have. They will treat you the same whether you are buying a quart or fifty gallons, and they are more than willing to assist in loading up your purchases.
I have no complaints about the Culver City location, but the Westwood store is more convenient to me. The Westwood store most definitely has been developed to be a flagship location for the company. By the way, the store’s lighting may give you a false read when making a color selection. Ask them to show you where you can view the sample in the store where the lighting is more similar to your home’s light or natural light.

The Westwood store saved me from a catastrophic event of epic proportions!!! I incidentally went to this branch after a very dissatisfied experience at the Culver City store.
Rick, the attentive & helpful, store person, instantly… and I mean… literally in 5 minutes:
— got my ZERO V.O.C. paint from the backroom,
— pulled up my account, and
— rang me up.
I was out da door in less than 10 minutes… after checking out some nice brushes!
FYI, this store is much more organized, well-​stocked, clean, and well-​lit.