Mountainview Family Practice

I had an appointment with FNP Carol Thomas and she is an exceptional medical health provider. She was very knowledgeable, kind, and compassionate. She helped me resolve my medical issues and provided me with excellent service. Thank you, FNP Carol.
The entire staff was great and the appointment was simple and to the point. Mountain View Family Practice is a great facility with 6 or 7 doctors, 2 nurse practitioners, several medical assistants, and a full staff.
I was in and out in 45 minutes. Great experience for me.

I didn’t even get a chance to see a doctor. I sent in my medical information form in the mail and never got a response, so I called them and it turned out that someone in the office lost my form. I wasn’t too upset about it, and went ahead and sent in another one, but I still heard nothing from them after two weeks had gone by. I called the office and was told that none of the doctors wanted to see me because they didn’t have the ‘ability’ to treat what I had put down on my medical information form.
Are. You. Kidding. Me.
I have very minor problems, the largest one being sleep issues. I have not once, in the history of ever, been turned away from a medical office. And I certainly have never been turned away from a general physician’s office due to their ‘inability’ to treat what I have.
I would at least expect them to call me about it, instead of leaving me hanging, but no. I was given incredibly poor service from start to finish, and I was never one treated like I mattered or they wanted to help me at all. I am so, so appalled at being treated this way. I don’t even know what to say from here.
Just know that if you want good service from any sort of medical provider, please DO NOT go to Mountain View.

The only reason this place has 2 stars is because the receptionists were very kind to me. I needed a new Dr. I stated I wanted a Dr. not a nurse practitioner. They told me who was available and I did my research on everyone before choosing. I called a few days later as no one told me if I had gotten in or not.
I was told that no, they can’t take me. why? Because they «can’t meet my needs»
I went in simply because I needed a new Dr. and because I had a severe night terror (something I’ve had since infancy, just a really bad one happened this time) and the ER suggest I see a Dr. It comes across very rude and discriminating. It comes across offensive to me, the doctors never even met me. I was pushed out before even given a chance. I have Providence Preferred insurance, Union insurance. That was NOT the reason. Is a general practitioner’s job to help people, and if you can’t «meet my needs», refer me to a specialist??? Clearly I’m not supposed to go here, and I won’t, but I won’t be suggesting them to anyone either.